I have an ASUS laptop fairly new and I tryed playing a dvd and it won't work, says it doesnt recognise the format (normal region 2 dvd) it plays cds just fine but not dvds, ive tried updating the drivers and checking its set to the right region but they say they are up to date, any ideas anyone?
Exchange it for IBM? Is it too late?
IMHO, according to my own actual experience...
Asus hardware is pretty well known for bugs, especially the VIA audio drivers. Also pretty well know for failure to address customer complaints.
As fast as possible, I would take it back to the vendor, and exchange it for another brand.
Remember what I told you, it's defective.
Ubrales, any laptop from the last 7 years probably has a DVD Burner, if not a DVD-ROM/CD-RW drive. CDs and DVDs use different optics, so it's very possible that the DVD optic is defective. Try uninstalling the dvd drive in device manager, rebooting, and looking for the dvd drive in 'computer'. If that fails, you need to have it replaced.