I posted this in the support section, have a look. It has to do with cases, and people don't look at those sections quite as much. I wanted to make sure it got read.
I had a hard time following that email.. I assume you formatted it to read from top to bottom, not the way Outlook and most mail programs have it?
Anyways, back to the topic at hand, no I believe the company has no reason to oblige any of your requests if the product was designed like that. If it was just a problem with that one unit, then you have a case, otherwise, you just bought a badly designed product.
Now, whether the company should have been nice enough to offer extra's to help their customers is a different matter, and thats what seperates the top tier companies with the bottom tier's. Yes, they should probably send you those two buttons since a happy customer is worth a lot more than however much plastic + S/H would cost.
Either way, sorry to hear what happened. Better luck next time.
Yeah, I switched it all around. Took me awhile. Heh. I thought it'd be easier for readers. :-P
If they hadn't offered me the buttons but instead just offered me suggestions I'd have been ok with that. However, they promised to oblige me, and then took back their offer - and that my friend...isn't a way to do business. It's a 10 cent piece of plastic, and an envelope and stamp doesn't cost much. I paid $89 for the case. My satisfaction isn't worth a couple extra bucks? It's been shown by corporations like Ben & Jerry's and Mattel Toys that good ethics and consumer relations makes a world of difference. Financially it's often times beneficial to have a good ethical climate in a company. Mattel hasn't LOST money by having good corporate governance, and they've done a world of good. I believe that good business practice will ultimately ensure a company's LONG TERM survival. It only takes a weak link to break a chain.
Thats true, customer service is important in this day in age. Some companies don't get it, but this company doesn't really seem to be a power player anyways.
My company had a retirement party at Pappasitos (Nice Mexican restraunt, entrees range from $10-25). We had about 20+ people go and ordered lots of food and drinks (not cheap drinks either... beer... the beer we make...) but anyways, the waiters not only delivered our food late (took them 1 hr) but messed up the check at the end. So they just decided to take the cost of the meal, which was a very smart idea since we go to Pappasitos a lot and losing us would be quite a blow to them.
Yep. What's funny is that I'm studying entrepreneurship in college. I'm 18 credits down. 1/3 of my way towards an associates. I plan on selling computer hardware and software. Funny thing, I actually wrote Toms originally to get the case reviewed cuz I thought it was a great deal. Now I'm rippin' on the company for poor customer policy. This is why a joint venture where both companies sell the same product isn't a good idea. I bought it under the MinMax name, however, I went to nMedia for service. Why? nMedia seems like the bigger company, and it appears their cases are of higher quality. Read the link page in my original post again. These kids think it's ok for a company to offer something and then not uphold it.
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