Sony vaio support keyboard frozen

[Guest]

Hello,
HELP PLEASE!!! I have a sony vaio vpcec4soe. The mouse & keyboard are completely frozen & I cant seem to un lock! Can anyone help me please?

 

[John_VanKirk]

Hello,

Sounds like your computer froze. Turn it complete off by pushing the on/off button for >5 seconds. Wait 30 seconds, and reboot. Hopefully all will work OK.