newegg.com sucks! where should i buy instead?

i put about $3,000 down on new computer parts to build a new rig from scratch this past summer when the gtx 280 ftw came out in june. so far, of the parts i purchased from newegg.com, i've replaced my psu, ram, hard drive twice and i just found out today, that my blu-ray rom doesn't play audio cd's becaue something was constructed incorrectly with the laser. newegg.com has replaced the other parts by is now telling me tough schit about the blu-ray drive. i think i'm done with them as i sit and wait for my hard drive to fail a third time (each one makes it about six weeks).

Where can i spend my money instead? i purchased my gtx 280 ftw from tigerdirect.com, but that was only out of necessity as they were gone on newegg.com already when i saw they began selling the day before they were supposed to.

thanks.

Message quoted 1 times

Add a reply

Register or log in to remove.

none of thats newegg's fault. buy better quality parts, not off brand.

and read online reviews from review sites before you buy a part.

Message quoted 1 times

Reply to Deathmark

owned i buy from newegg all the time and when i do i buy kingston and evga intel not that trash you are investing in

Reply to socomsniper33

I've been buying from Newegg for 5+ years and they are the best around. People always try to undercut their prices by $5-10 but its worth buying at Newegg because of their shipping speed and customer service. You can't blame them for a manufacturing problem...

Reply to Wolfeman

All of this is your fault. I've ordered 24 drives off newegg not has a single one been broken or DOA meaning your WAY too rough with stuff. It's not Newegg's fault if you bought a crappy Blu-Ray Drive in the first place. Maybe you should start using an anti-static wrist strap you tool, it sounds like you keep f*cking zapping your stuff.

Reply to CameronBoyd123

i bought an HP p2015 printer which would not work since it came out of the box. had my computer guy come out and look at it and he still could not get it to work - when it came time to returning it, newegg would not take it back because i did not have the orignal box and HP would not take it back. when i called HP they said that was not the case. someone has their facts wrong. i would never consider buying anything from this company again.., ever.
a horrible experience. worst experience i have ever had buying anything on line.

be careful of fake responses. do not buy from newegg !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reply to mikeesq

axlrose wrote :

i put about $3,000 down on new computer parts to build a new rig from scratch this past summer when the gtx 280 ftw came out in june. so far, of the parts i purchased from newegg.com, i've replaced my psu, ram, hard drive twice and i just found out today, that my blu-ray rom doesn't play audio cd's becaue something was constructed incorrectly with the laser. newegg.com has replaced the other parts by is now telling me tough schit about the blu-ray drive. i think i'm done with them as i sit and wait for my hard drive to fail a third time (each one makes it about six weeks).

Where can i spend my money instead? i purchased my gtx 280 ftw from tigerdirect.com, but that was only out of necessity as they were gone on newegg.com already when i saw they began selling the day before they were supposed to.

thanks.

i would avoid newegg - i had the same/similar experience. it cost me more in time to try and remedy the situation.

Reply to mikeesq

Deathmark wrote :

none of thats newegg's fault. buy better quality parts, not off brand.

and read online reviews from review sites before you buy a part.

my printer failed to work from day one - it was defective - they offered me a 50 dollar credit - i dont think they will last long in this economy.

Message quoted 1 times

Reply to mikeesq

theres always zipzoomfly and tigerdirect if you want,

i use newegg and never had problems with them, maybe you just got unlucky.

good luck finding one reliable for you

Message quoted 1 times

Reply to mrface

mrface wrote :

theres always zipzoomfly and tigerdirect if you want,

i use newegg and never had problems with them, maybe you just got unlucky.

good luck finding one reliable for you

Exactly, I don't know if some of the reviews are made up (just look at the buy.com scam thread), but if you don't like Newegg go for other online retailers. I would buy from Zipzoomfly or tiger direct for example :sol:

Reply to universedo

I'm in the processing of getting the runaround from Newegg myself. Their service sucks and they've had my broken PSU hostage for two weeks now. Not to mention the time it takes to get there and back. Four weeks total. I'm going to use Microcenter from now on since I have a store close to me.

Reply to billoreid

Ive been buying from newegg for years as I build and fix computers. While Ive had one or two RMA's they have been handled well for the most part, and you cant beat their prices and shipping speed. They are usually one of the cheapest and I get everything I buy from the next day.

BTW, Zip Zoom Fly sucks, Ive had nothing but problems with with them, including excesively long shipping times and prices that are raised out from under me. As for tiger direct, if their website were more organized and friendly I would consider using them more often, but its a nightmare to navigate.

Message edited by cielmerlion on 02-20-2009 at 04:34:24 AM

Reply to cielmerlion

I don't know how Newegg can be beat using the reviews from this site. I have always done my research, bought quality components and never had a problem. (Of course, now that I've said that, my video card will go tits up.)

I'll continue buying from Newegg until something better comes along.

Reply to Stoobz

I purchased a copy of Office 2007 Pro the upgrade edition. It only contained disc 2, it was missing disc 1. I contacted Newegg on 2/9/09 to address the problem asking for a replacement copy. For two weeks I was avoided, told it was a Microsoft problem and they would look into it. After two weeks I involved the BBB, the company still took another 2 weeks before finally issuing an RMA, two weeks after that I finally received my replacement copy of office and it did have both discs even though Newegg repeatedly told me I was mistaken and it should only have one. See the frustrating emails from their representatives below. By far the worst customer service I have ever experienced. Thats 6 WEEKS of a headache!

2/19/09
Dear Customer,
Thank you for contacting Newegg.
We truly apologize for the inconveniences this may have caused you. We are sorry but we have not received response from our support department at this time. We have sent a request again to request details. Please allow more time for us to process it.
If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.
Sincerely,
Sabrina Su

2/23/09
Dear Customer,
Thank you for contacting Newegg.
We truly apologize for the inconveniences this may have caused you. Upon checking for you, we show that item # N82E16832116160 is upgrade version of Microsoft Office Professional 2007. It is not the full professional version.
If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.
Sincerely,
Sabrina Su

3/2/09
I apologize for the late reply. I requested for an immediate
update today from our internal department, they informed me they are
still looking into the issue. They are in contact with Microsoft and the
issue may be the wrong disk was included in the retail package. However,
I can set up and RMA for you for a replacement as well as a shipping
label for the return shipping. Please let me know if you would like the
replacement. Thank you.
Sincerely,
Crystal Cervantes
Customer Service Agent

It took six weeks of phone calls, emails and a complaint to the BBB just to get the RMA issued. I had purchased a laptop from them one day prior to this order, and this is how I’m treated. RIDICULOUS!!!!

Reply to ekam

mikeesq wrote :

my printer failed to work from day one - it was defective - they offered me a 50 dollar credit - i dont think they will last long in this economy.

That's what I think too but it is going to be sooner than many would think.

Reply to spider2003

mwave.com does a good job. I've only gotten one bum part from them, a Samsung monitor, and they replaced it immediately.

Also, they have motherboard bundles and barebones system bundles that take a lot of the guess work out of building custom machines.

Reply to spambi

Hi,
I'm Dave, haven't logged on for a while. Noticed all the problems you've had with Newegg and wonder why you haven't given E-Bay a shot. I have about a 98% perfect rating and the prices are outstanding. If you haven't given this option a try, I might be able to talk you through some of the ways to get your bids at the right time and price. This is for the builder. Like DDR2 800 1G strips for $5.99 and $5.99 shipping. Sata DVD RW Lightscribe and all $32 free shipping. If you're familiar with this, I apologize wasting your time, but if not, this is the way to go

Reply to DaveF1953

For alot of this , I say PEBKAC, and not the eggs fault, but the manus

------------------------------ I went drifting, thru the capitols of tin, where men cant walk and cant freely talk, and sons turn their fathers in
Reply to jaydeejohn

What is this PEBKAC?

------------------------------ AMD, INTEL, ATI, NVIDIA. IT DONT MATTER. THEY ARE ALL GOOD JUST GET MORE.
Reply to xtc28

Problem Exists Between Keyboard And Computer

------------------------------ I went drifting, thru the capitols of tin, where men cant walk and cant freely talk, and sons turn their fathers in
Reply to jaydeejohn

hahahahaha........... That I like!

------------------------------ AMD, INTEL, ATI, NVIDIA. IT DONT MATTER. THEY ARE ALL GOOD JUST GET MORE.
Reply to xtc28

Yep. This doesn't sound like a NewEgg issue. Sounds like the manufacturer.

I've never had anything but good experiences with them. That's why I've dropped well over $10k with them in the past several years.

Otherwise, I'd be shopping somewhere else.

Only time I buy elsewhere is when I need something that day, like I'm doing today. I gotta go get some laptop memory for a neighbor, as well as a bigger UPS for my A/V system in my living room...can't wait through 6 more days (over the weekend) through all the beeping from the UPS whenever I fire up the microwave and the A/V system is on at the same time :lol:

Reply to jcknouse

NEWEGG ROCKS! I have never had any problems with them other than the rebate issues. But, hey thats mostly manufacturers too. As jaydeejohn said PEBKAC.

------------------------------ AMD, INTEL, ATI, NVIDIA. IT DONT MATTER. THEY ARE ALL GOOD JUST GET MORE.
Reply to xtc28

Newegg does rock. I've had no problems w\ them.

------------------------------ 6000-X2, 8gb ddr2-6400, 2x 150gb raptor x, 512mb HD3870, 550w
corsair modular psu, gigabyte aurora3d (way too huge for my mobo! )

Quasi-Budget build
Reply to itadakimasu

I never had a problem with newegg but I'm sure there are other similar websites you can buy from besides ebay.

Reply to Noob Saibot

My entire office has had it with newegg. Expensive high end parts to cheap low end parts we get shipped DOA junk the first time then 50% DOA the second, and then maybe good product on the third try. Yea, the manufacturers may be at fault for making stuff that doesn't last but the way Newegg handles returns is ridiculous.

It took the guy sitting next to me 3 months to build a PC. Two bad power supplies, a bad hard drive, and a bad motherboard. It took him three weeks and 5 phone calls to get his new hard drive. UNACCEPTABLE

Reply to Atomic1

Wow!!!!! The EGG still rocks man!

------------------------------ AMD, INTEL, ATI, NVIDIA. IT DONT MATTER. THEY ARE ALL GOOD JUST GET MORE.
Reply to xtc28

No, they really do suck. I'm in the process of RMA'ing yet another item. A simple KVM switch that is just dead. They tell me that the 30day replacement period starts from the sale of the FIRST item. So if you get a bad replacement (which has happened more than once), it's still based on the sale of the first. This is probably the reason they take their time with RMA's.

How do you guys think this ROCKS!???

Reply to Atomic1

I understand Newegg.com is great for many...
However, for Canada, Newegg.ca is absolutely horrid.

I've switched to NCIX.com
Sometimes it's more expensive, but sometimes it's cheaper. Plus they have really cheap express shipping.
And unlike Newegg, they've had it easier keeping 4870's in stock. =D

Reply to anamaniac

Well Im sorry that some of you have had horrid experiences with Newegg. Most of my parrts that I get for my business come directly from the egg. Yes I have had some problems just the same as I have problems with other resellers, just as others have had problems from my company and so-on and so forth. RMA's are problematic NO MATTER what company you buy from. My best advice to someone who has multiple problems with purchased items is to STOP buying the CHEAP parts. In my experience there are more problems out of the cheap parts arriving dead or flaky, then there are the shipping problems if you ship cheap odds are you will likely recieve a broken part or worse DOA.

------------------------------ AMD, INTEL, ATI, NVIDIA. IT DONT MATTER. THEY ARE ALL GOOD JUST GET MORE.
Reply to xtc28

I strongly recommend avoiding Newegg.com at all cost as they've gone down hill in the past year. I was a faithful customer for years but that's no longer the case. A few months ago, I ordered a charger for my cell phone from Newegg. I never received the item. When I attempted to contact their customer service department, they took down my information but didn't bother to follow up. I contacted my credit card company to file a claim against Newegg. I was given a credit after they were also unsuccessful in trying to get someone at Newegg to address what happened to the charger that I ordered.

Being stupid, I gave Newegg the benefit of the doubt and ordered a power supply on rebate last week. After I placed the order, I discovered the rebate was invalid. The manufacturer, OCZ, stated the rebate can only be claimed if you bought it during a certain date range. Newegg was advertising it on rebate when in fact the rebate didn't start until days later!

I received the power supply, installed it, and the stupid thing doesn't work! On top of that, it destroyed over $400 worth of parts! I had to replace the motherboard and video card. Thank you Newegg for selling me junk that was fictitiously advertised as a rebate item. When I went to RMA the power supply, guess what? Newegg decides to charge me a 15% restocking fee and an additional $11.99 for an USB drive that I didn't order. They automatically tossed in the "free" USB drive without my consent then proceeded to charge me for it when I decided to return the power supply from hell.

I tried to contact Newegg about the RMA and nobody has bothered to respond to me. Just like before.

Lastly, when I was packaging up the defective power supply into the original shipping box, I noticed the Newegg label had the same address as the RMA department. In fact, the label said my items was shipped from the RMA deparment to me. That means Newegg sent me a power supply that had previously been returned and never marked it as such.

Shame on Newegg for being a POS company. They've lost a customer for life and I've spent thousands in the past. They've obviously been taken over by some shady new owners or managers.

BUYER BEWARE!

Message quoted 1 times

Reply to oberSD

Honestly, that gave me a good chuckle. =D

Reply to anamaniac

oberSD wrote :

Being stupid, I gave Newegg the benefit of the doubt and ordered a power supply on rebate last week. After I placed the order, I discovered the rebate was invalid. The manufacturer, OCZ, stated the rebate can only be claimed if you bought it during a certain date range. Newegg was advertising it on rebate when in fact the rebate didn't start until days later!

When I went to RMA the power supply, guess what? Newegg decides to charge me a 15% restocking fee and an additional $11.99 for an USB drive that I didn't order. They automatically tossed in the "free" USB drive without my consent then proceeded to charge me for it when I decided to return the power supply

Lastly, when I was packaging up the defective power supply into the original shipping box, I noticed the Newegg label had the same address as the RMA department. In fact, the label said my items was shipped from the RMA deparment to me. That means Newegg sent me a power supply that had previously been returned and never marked it as such.

Dear oberSD and the rest of you within this thread,

Thank you for posting your experiences and thoughts regarding Newegg.com. oberSD, not that this is what happened to you, but what you said is a very common misconception with rebates. Yes, there are certain date ranges for when rebates are good. Because of this, we must post the current rebate with the applicable date range. If you make your purchase on the last day of the current date and then go back the next day to download the rebate, the form will have a date range that is not applicable for your purchase. We provide all the rebate forms (for all date ranges) here: http://www.newegg.com/Special/Reba [...] ate-Center

The restocking fee should not have been charged, since it was a defective part. Please contact me so I can rectify that situation, along with the USB drive.

As for the shipping package with the RMA label. Allow me to take this opportunity to explain something that has recently changed with our system. We place the Return Ship To address on our packages as our RMA warehouse. This allows UPS to return all packages, whether they were undeliverable or refused by the customer, to our Returns Warehouse for processing. Please check the tracking to see what city your shipment originated from.

I apologize to anyone else whose issue I did not address and welcome anyone, including oberSD, to contact me directly with any questions or concerns. You can call me at 800-390-1119 ext 25092 or e-mail me at joshua.l.key@newegg.com

Thank You,
Newegg.com

Message edited by Newegg_Support on 10-27-2009 at 08:31:32 PM

Reply to Newegg_Support

So, how come Newegg_Support hasn't posted in a year?
I've switched to local shops anyways... But I may be friendly enough to send you back some shitty RAM I got.

Reply to anamaniac

I love newegg. The closest store to me is Best Buy (which I hate), and Compusa (which is inconvenient to get to). Newegg is always very cheap, and I have never had a broken part.

------------------------------ I don't have a heart, only an emotion processor.
Reply to Rockstone1

Focus On

Forum Opinions and Experiences : Computer Shops - newegg.com sucks! where should i buy instead?