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Archived from groups: microsoft.public.windowsxp.basics (More info?)

My mother called tonight and said that she cannont get past the Windows XP
(home) logon screen. She tried all combinations of user names and passwords
to know avail.

My mother who is 80 lives 8 hours from me so was on the phone via 3 way and
aksed the questions. We talked first with ISP tech support and he referred
us to Microsoft. The Microsoft tech support referred us to Knowledge Base
article 321305. My mother cannon logon so she can't read or follow the
directions in the Knowledge Base article.


I've seen several posts, but nothing seems give a definative answer. Here's
the situation: 1 year old Gateway desktop running XP home with Norton Virus
protection. She has DSL lite.

Does she need to reinstall? I tried to talk her through booting in
safe-mode, but I'm not sure when to tell her to click F8. Any help or
suggestions would be apprecicated.

Lindsay
3 answers Last reply
More about login
  1. Archived from groups: microsoft.public.windowsxp.basics (More info?)

    http://www.kellys-korner-xp.com/top10faqs.htm

    Lindsay,
    Try the above link for some info about Windows Logon. Kelly's site is
    awesome, so the answer to your problem is most likely in there. Good luck.

    "Lindsay" <Lindsay@discussions.microsoft.com> wrote in message
    news:F09EAC6F-600E-456A-839E-862722CDE18A@microsoft.com...
    > My mother called tonight and said that she cannont get past the Windows XP
    > (home) logon screen. She tried all combinations of user names and
    passwords
    > to know avail.
    >
    > My mother who is 80 lives 8 hours from me so was on the phone via 3 way
    and
    > aksed the questions. We talked first with ISP tech support and he
    referred
    > us to Microsoft. The Microsoft tech support referred us to Knowledge Base
    > article 321305. My mother cannon logon so she can't read or follow the
    > directions in the Knowledge Base article.
    >
    >
    > I've seen several posts, but nothing seems give a definative answer.
    Here's
    > the situation: 1 year old Gateway desktop running XP home with Norton
    Virus
    > protection. She has DSL lite.
    >
    > Does she need to reinstall? I tried to talk her through booting in
    > safe-mode, but I'm not sure when to tell her to click F8. Any help or
    > suggestions would be apprecicated.
    >
    > Lindsay
    >
  2. Archived from groups: microsoft.public.windowsxp.basics (More info?)

    Getting her into Safe Mode is the way to go. Tell her to start
    hitting the F8 key as soon as something comes up on her monitor.
    Tell her to keep hitting the F8 key until she sees the Welcome
    Screen. If she can start in Safe Mode, she should logon as the
    Administrator. Once logged on see if you can get her to Control
    Panel >User Accounts. Then she should click on the Icon for her
    account and select ChangePassword or Remove Password if she
    usually has a blank password. Close out of this and restart the
    computer.

    Here's the MS article:

    http://support.microsoft.com/?kbid=321305

    You might want to familiarize yourself with the first two
    sections of Method 2. That way, when you walk her through this,
    you'll have a better idea of what she should do. Printing out the
    entire article might help. I've found it helpful to do the same
    thing that the person on the phone is doing so you have a visual
    reference to what they're describing to you.

    Good luck

    Nepatsfan
    "Lindsay" <Lindsay@discussions.microsoft.com> wrote in message
    news:F09EAC6F-600E-456A-839E-862722CDE18A@microsoft.com...
    > My mother called tonight and said that she cannont get past the
    > Windows XP
    > (home) logon screen. She tried all combinations of user names
    > and passwords
    > to know avail.
    >
    > My mother who is 80 lives 8 hours from me so was on the phone
    > via 3 way and
    > aksed the questions. We talked first with ISP tech support and
    > he referred
    > us to Microsoft. The Microsoft tech support referred us to
    > Knowledge Base
    > article 321305. My mother cannon logon so she can't read or
    > follow the
    > directions in the Knowledge Base article.
    >
    >
    > I've seen several posts, but nothing seems give a definative
    > answer. Here's
    > the situation: 1 year old Gateway desktop running XP home with
    > Norton Virus
    > protection. She has DSL lite.
    >
    > Does she need to reinstall? I tried to talk her through
    > booting in
    > safe-mode, but I'm not sure when to tell her to click F8. Any
    > help or
    > suggestions would be apprecicated.
    >
    > Lindsay
    >
  3. Archived from groups: microsoft.public.windowsxp.basics (More info?)

    To get to the safe mode, etc. options, have her select the restart option.
    Let the computer shutdown, but as soon as the screen goes black, tell her to
    press the F8 key repeatedly. This will not bring her to the Welcome Screen.
    If it does, have her do it over, until she reaches the safe mode, etc.
    options.
    She can then choose safe mode. Once in safe mode she can go to the Control
    panel>User Accounts> and then remove the password.

    I read the article and it applies to a lost or expired password. Is this
    the case? Is she getting an error saying invalid, or incorrect password? Or
    a prompt asking if she forgot her password, with a little 'password hint'
    option?

    "Nepatsfan" <nepatsfan@SBXXXVIII.com> wrote in message
    news:4s2dnaV0z9rgNF7cRVn-gg@comcast.com...
    > Getting her into Safe Mode is the way to go. Tell her to start
    > hitting the F8 key as soon as something comes up on her monitor.
    > Tell her to keep hitting the F8 key until she sees the Welcome
    > Screen. If she can start in Safe Mode, she should logon as the
    > Administrator. Once logged on see if you can get her to Control
    > Panel >User Accounts. Then she should click on the Icon for her
    > account and select ChangePassword or Remove Password if she
    > usually has a blank password. Close out of this and restart the
    > computer.
    >
    > Here's the MS article:
    >
    > http://support.microsoft.com/?kbid=321305
    >
    > You might want to familiarize yourself with the first two
    > sections of Method 2. That way, when you walk her through this,
    > you'll have a better idea of what she should do. Printing out the
    > entire article might help. I've found it helpful to do the same
    > thing that the person on the phone is doing so you have a visual
    > reference to what they're describing to you.
    >
    > Good luck
    >
    > Nepatsfan
    > "Lindsay" <Lindsay@discussions.microsoft.com> wrote in message
    > news:F09EAC6F-600E-456A-839E-862722CDE18A@microsoft.com...
    > > My mother called tonight and said that she cannont get past the
    > > Windows XP
    > > (home) logon screen. She tried all combinations of user names
    > > and passwords
    > > to know avail.
    > >
    > > My mother who is 80 lives 8 hours from me so was on the phone
    > > via 3 way and
    > > aksed the questions. We talked first with ISP tech support and
    > > he referred
    > > us to Microsoft. The Microsoft tech support referred us to
    > > Knowledge Base
    > > article 321305. My mother cannon logon so she can't read or
    > > follow the
    > > directions in the Knowledge Base article.
    > >
    > >
    > > I've seen several posts, but nothing seems give a definative
    > > answer. Here's
    > > the situation: 1 year old Gateway desktop running XP home with
    > > Norton Virus
    > > protection. She has DSL lite.
    > >
    > > Does she need to reinstall? I tried to talk her through
    > > booting in
    > > safe-mode, but I'm not sure when to tell her to click F8. Any
    > > help or
    > > suggestions would be apprecicated.
    > >
    > > Lindsay
    > >
    >
    >
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