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problem with Canoscan Toolbox & Canoscan 3200F

Last response: in Computer Peripherals
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Anonymous
April 14, 2005 7:17:29 AM

Archived from groups: alt.comp.periphs.scanner (More info?)

I have a Canon 3200F flatbed scanner which was running fine until
recently. I am constantly trialling new products and I think something
may be conflicting.
What happens is - when I attempt to use the front buttons on the
scanner I get an error message (see log file, sorry lots to digest) as
follows

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="CSTBox.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="CEFPIX.DLL" SIZE="468992"
CHECKSUM="0x4E7B9D6F" BIN_FILE_VERSION="1.2.0.1"
BIN_PRODUCT_VERSION="1.2.0.1" PRODUCT_VERSION="1.2.0.1"
FILE_DESCRIPTION="Canon FlashPix Core Library" COMPANY_NAME="Canon
Inc." PRODUCT_NAME="Canon FlashPix Core Library"
FILE_VERSION="1.2.0.1" ORIGINAL_FILENAME="cefpix.dll"
INTERNAL_NAME="cefpix" LEGAL_COPYRIGHT="Copyright © Canon Inc. 1997"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.0.1"
UPTO_BIN_PRODUCT_VERSION="1.2.0.1" LINK_DATE="11/14/1997 19:26:17"
UPTO_LINK_DATE="11/14/1997 19:26:17" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="Cfpapi.dll" SIZE="87552"
CHECKSUM="0xAD4BD9FB" BIN_FILE_VERSION="1.2.0.1"
BIN_PRODUCT_VERSION="1.2.0.1" PRODUCT_VERSION="1.2.0.1"
FILE_DESCRIPTION="Canon FlashPix Library" COMPANY_NAME="Canon Inc."
PRODUCT_NAME="Canon FlashPix Library" FILE_VERSION="1.2.0.1"
ORIGINAL_FILENAME="cfpapi.dll" INTERNAL_NAME="cfpapi"
LEGAL_COPYRIGHT="Copyright © Canon Inc. 1997" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.2.0.1" UPTO_BIN_PRODUCT_VERSION="1.2.0.1"
LINK_DATE="11/14/1997 19:30:29" UPTO_LINK_DATE="11/14/1997 19:30:29"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="cfpJpeg.dll" SIZE="112128"
CHECKSUM="0x93EAC35D" BIN_FILE_VERSION="1.2.0.1"
BIN_PRODUCT_VERSION="1.2.0.1" PRODUCT_VERSION="1.2.0.1"
FILE_DESCRIPTION="Canon FlashPix JPEG " COMPANY_NAME="Canon Inc."
PRODUCT_NAME="Canon FlashPix JPEG" FILE_VERSION="1.2.0.1"
ORIGINAL_FILENAME="cfpJpeg.dll" INTERNAL_NAME="cfpJpeg"
LEGAL_COPYRIGHT="Copyright © Canon Inc. 1997" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.2.0.1" UPTO_BIN_PRODUCT_VERSION="1.2.0.1"
LINK_DATE="11/04/1997 21:55:36" UPTO_LINK_DATE="11/04/1997 21:55:36"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="CSTBox.exe" SIZE="802816"
CHECKSUM="0xF0EBF7F2" BIN_FILE_VERSION="4.5.0.0"
BIN_PRODUCT_VERSION="4.5.0.0" PRODUCT_VERSION="4.5.0.0"
FILE_DESCRIPTION="CanoScan Toolbox Application" COMPANY_NAME="CANON
INC." PRODUCT_NAME="CanoScan Toolbox Application"
FILE_VERSION="4.5.0.0" ORIGINAL_FILENAME="CSTBox.EXE"
INTERNAL_NAME="CSTBox" LEGAL_COPYRIGHT="Copyright (C) CANON INC.
1998-2003" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.5.0.0"
UPTO_BIN_PRODUCT_VERSION="4.5.0.0" LINK_DATE="07/10/2003 05:11:06"
UPTO_LINK_DATE="07/10/2003 05:11:06" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="CSTBRES.dll" SIZE="679936"
CHECKSUM="0xB7718E18" BIN_FILE_VERSION="4.5.0.0"
BIN_PRODUCT_VERSION="4.5.0.0" PRODUCT_VERSION="4.5.0.0"
FILE_DESCRIPTION="CanoScan Toolbox resource" COMPANY_NAME="CANON INC."
PRODUCT_NAME="CanoScan Toolbox resource" FILE_VERSION="4.5.0.0"
ORIGINAL_FILENAME="CSTBRES.DLL" INTERNAL_NAME="CSTBRES"
LEGAL_COPYRIGHT="Copyright (C) CANON INC. 1998-2003"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.5.0.0"
UPTO_BIN_PRODUCT_VERSION="4.5.0.0" LINK_DATE="07/10/2003 18:43:01"
UPTO_LINK_DATE="07/10/2003 18:43:01" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="ExtDDI.dll" SIZE="49152"
CHECKSUM="0x377511D6" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" LINK_DATE="03/02/2001 07:34:10"
UPTO_LINK_DATE="03/02/2001 07:34:10" />
<MATCHING_FILE NAME="Hiffl32.dll" SIZE="20992"
CHECKSUM="0x27CB1533" BIN_FILE_VERSION="1.4.7.0"
BIN_PRODUCT_VERSION="1.4.7.0" PRODUCT_VERSION="1.4"
FILE_DESCRIPTION="HIL Image File Format Library" COMPANY_NAME="Media
Cybernetics, L.P." PRODUCT_NAME="HALO Imaging Library"
FILE_VERSION="1.4.07.00" ORIGINAL_FILENAME="HIFFL32.DLL"
INTERNAL_NAME="HIFFL32" LEGAL_COPYRIGHT="Copyright 1992-1996 Media
Cybernetics, L.P." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40000" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xD926" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.4.7.0" UPTO_BIN_PRODUCT_VERSION="1.4.7.0"
LINK_DATE="04/23/1996 18:21:41" UPTO_LINK_DATE="04/23/1996 18:21:41"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Iffjpg32.dll" SIZE="83968"
CHECKSUM="0xC779D49C" BIN_FILE_VERSION="1.4.7.0"
BIN_PRODUCT_VERSION="1.4.7.0" PRODUCT_VERSION="1.4"
FILE_DESCRIPTION="HIL JPEG File Format Library" COMPANY_NAME="Media
Cybernetics, L.P." PRODUCT_NAME="HALO Imaging Library"
FILE_VERSION="1.4.07.00" ORIGINAL_FILENAME="IFFJPG32.DLL"
INTERNAL_NAME="IFFJPG32" LEGAL_COPYRIGHT="Copyright 1992-1996 Media
Cybernetics, L.P." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40000" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x1AAC6" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.4.7.0" UPTO_BIN_PRODUCT_VERSION="1.4.7.0"
LINK_DATE="04/23/1996 18:24:39" UPTO_LINK_DATE="04/23/1996 18:24:39"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Iffpcx32.dll" SIZE="25600"
CHECKSUM="0xF8432949" BIN_FILE_VERSION="1.4.7.0"
BIN_PRODUCT_VERSION="1.4.7.0" PRODUCT_VERSION="1.4"
FILE_DESCRIPTION="HIL PCX File Format Library" COMPANY_NAME="Media
Cybernetics, L.P." PRODUCT_NAME="HALO Imaging Library"
FILE_VERSION="1.4.07.00" ORIGINAL_FILENAME="IFFPCX32.DLL"
INTERNAL_NAME="IFFPCX32" LEGAL_COPYRIGHT="Copyright 1992-1996 Media
Cybernetics, L.P." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40000" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x147A9" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.4.7.0" UPTO_BIN_PRODUCT_VERSION="1.4.7.0"
LINK_DATE="04/23/1996 18:23:31" UPTO_LINK_DATE="04/23/1996 18:23:31"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Ifftif32.dll" SIZE="118272"
CHECKSUM="0x88AE7D13" BIN_FILE_VERSION="1.4.1.0"
BIN_PRODUCT_VERSION="1.4.1.0" PRODUCT_VERSION="1.4"
FILE_DESCRIPTION="HIL TIFF File Format Library" COMPANY_NAME="Media
Cybernetics, L.P." PRODUCT_NAME="HALO Imaging Library"
FILE_VERSION="1.4.01.00" ORIGINAL_FILENAME="IFFTIF32.DLL"
INTERNAL_NAME="IFFTIF32" LEGAL_COPYRIGHT="Copyright 1992-1995 Media
Cybernetics, L.P." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40000" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x20DAF" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.4.1.0" UPTO_BIN_PRODUCT_VERSION="1.4.1.0"
LINK_DATE="07/14/1995 10:13:20" UPTO_LINK_DATE="07/14/1995 10:13:20"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="libtiff.dll" SIZE="270336"
CHECKSUM="0xA650C55B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" LINK_DATE="03/06/2000 06:02:27"
UPTO_LINK_DATE="03/06/2000 06:02:27" />
<MATCHING_FILE NAME="pafcv2.dll" SIZE="1961984"
CHECKSUM="0xD28D1C6" BIN_FILE_VERSION="0.9.2.4"
BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION=""
FILE_DESCRIPTION="pafcv2" COMPANY_NAME="CANON INC."
PRODUCT_NAME="IR-SDK" FILE_VERSION="0, 9, 2, 4"
ORIGINAL_FILENAME="pafcv2.dll" INTERNAL_NAME="pafcv2"
LEGAL_COPYRIGHT="CANON INC. 1998-2002" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="0.9.2.4" UPTO_BIN_PRODUCT_VERSION="1.0.0.1"
LINK_DATE="12/09/2002 11:15:44" UPTO_LINK_DATE="12/09/2002 11:15:44"
VER_LANGUAGE="Japanese [0x411]" />
<MATCHING_FILE NAME="paftopdf.dll" SIZE="110592"
CHECKSUM="0x88FA3CE3" BIN_FILE_VERSION="1.0.0.0"
BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION=""
FILE_DESCRIPTION="paftopdf pre-beta" COMPANY_NAME="CANON INC."
PRODUCT_NAME="IR-SDK" FILE_VERSION="1, 0, 0, 0"
ORIGINAL_FILENAME="paftopdf.dll" INTERNAL_NAME="paftopdf"
LEGAL_COPYRIGHT="CANON INC. 2000-2002" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.1"
LINK_DATE="02/24/2003 07:34:02" UPTO_LINK_DATE="02/24/2003 07:34:02"
VER_LANGUAGE="Japanese [0x411]" />
</EXE>
<EXE NAME="MFC42.DLL" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="mfc42.dll" SIZE="995383"
CHECKSUM="0x62E2F81C" BIN_FILE_VERSION="6.0.8665.0"
BIN_PRODUCT_VERSION="6.0.4.0" PRODUCT_VERSION="6.0.400"
FILE_DESCRIPTION="MFCDLL Shared Library - Retail Version"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft (R)
Visual C++" FILE_VERSION="6.00.8665.0" ORIGINAL_FILENAME="MFC42.DLL"
INTERNAL_NAME="MFCDLL" LEGAL_COPYRIGHT="Copyright (C) Microsoft Corp.
1993-1998" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFD369"
LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="6.0.8665.0"
UPTO_BIN_PRODUCT_VERSION="6.0.4.0" LINK_DATE="08/18/2001 05:33:24"
UPTO_LINK_DATE="08/18/2001 05:33:24" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="930304"
CHECKSUM="0xCBCCF8A9" BIN_FILE_VERSION="5.1.2600.1106"
BIN_PRODUCT_VERSION="5.1.2600.1106" PRODUCT_VERSION="5.1.2600.1106"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.1106 (xpsp1.020828-1920)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE7ED3"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1106"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.1106" LINK_DATE="08/29/2002
10:40:40" UPTO_LINK_DATE="08/29/2002 10:40:40" VER_LANGUAGE="English
(United States) [0x409]" />
</EXE>
</DATABASE>

I can use the scanner from within any of my apps, Word, Photoshop
Elements etc, but the moment I use a button it (Canoscan 4.5) refuses
to open.
I've loaded the latest drivers from the Canon website - still no good.
When I check Device Manager in Control Panel all seems OK, but if I
right click on Properties in Control Panel >Scanners & Cameras,(Canon
says this is where you configure buttons) it says there are no
properties to view for this item??

I've tried uninstalling any programs which may be affecting and have
run Spybot, AdAware, HiJack This and Error Nuker.
I'm running Pentium 3 with Win XP Pro 512Mb RAM, 80Gb + 20Gb HDD
Canon website next to useless and have rung Canon support who said
must be a Microsoft issue?
Can anyone suggest a remedy or course of action for this problem, it's
literally driving me around the bend.
Any suggestions will be greatly appreciated.

FUELDOG
April 16, 2005 7:48:15 PM

Archived from groups: alt.comp.periphs.scanner (More info?)

Many USB problems can be corrected by uninstalling the device in control
panel/device manager and unplugging the USB cord. Reboot the computer and
then plug the USB device back in and turn it on. Often this will reconfigure
the various software drivers for the device correctly. If you recently
installed WinXP SP2 or an upgrade thereto your USB port itself may be
corrupted (Microsoft well knows this happens). Again just uninstall the USB
ports under control panel/device manager and reboot: this is Microsoft's
specific recommendation for correcting that problem.
Anonymous
April 17, 2005 12:58:39 AM

Archived from groups: alt.comp.periphs.scanner (More info?)

On Sat, 16 Apr 2005 15:48:15 GMT in alt.comp.periphs.scanner,
"birdman" <apquilts@pacbell.net> wrote:

>Many USB problems can be corrected by uninstalling the device in control
>panel/device manager and unplugging the USB cord. Reboot the computer and
>then plug the USB device back in and turn it on. Often this will reconfigure
>the various software drivers for the device correctly. If you recently
>installed WinXP SP2 or an upgrade thereto your USB port itself may be
>corrupted (Microsoft well knows this happens). Again just uninstall the USB
>ports under control panel/device manager and reboot: this is Microsoft's
>specific recommendation for correcting that problem.

Often to install USB and other dynamic devices, the driver package
must be installed *before* the device is connected to the system, so
that the device can be detected correctly, when it is later connected.
Then when the device is connected, it can be correctly detected, and
the device driver can be configured into the system.

--
Thanks. Take care, Brian Inglis Calgary, Alberta, Canada

Brian.Inglis@CSi.com (Brian[dot]Inglis{at}SystematicSW[dot]ab[dot]ca)
fake address use address above to reply
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