Newegg.com return policy

[mikeesq]

i bought an HP p2015 printer which would not work since it came out of the box. had my computer guy come out and look at it and he still could not get it to work - when it came time to returning it, newegg would not take it back because i did not have the orignal box and HP would not take it back. when i called HP they said that was not the case. someone has their facts wrong. i would never consider buying anything from this company again.., ever.
a horrible experience. worst experience i have ever had buying anything on line.

 

[jtrory]

What happened to the box? You have to keep the original packaging if you're ever thinking of returning something. Newegg has always been quite clear on this point when it comes to returns. I don't think it really matters what HP might have to say about Newegg's return policy. And if HP don't care, why won't they take it back?