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My external hard drive is not working

Last response: in Mac Os X
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January 10, 2013 2:09:03 AM

Hello,
i just bought a new 1.5 Tb Toshiba hard drive. i was to used it with my mac book pro 13 " but it is showing a problem. i cannot store any thing in to it.
can someone help me
January 10, 2013 2:15:50 AM

Try in other systems , same problem continues update firmware , change usb cable . update os . contact Toshiba customer care to apply warranty.
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January 11, 2013 1:00:23 AM

dash17 said:
Hello,
i just bought a new 1.5 Tb Toshiba hard drive. i was to used it with my mac book pro 13 " but it is showing a problem. i cannot store any thing in to it.
can someone help me
Bring it back and get another one.
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January 11, 2013 5:37:19 AM

Did you check that it is suitable for use with a Mac? Such a large drive might have been formated as NTFS, which OS X cannot, by default, write to. Open up Disk Utilities and have a look at the drive (if it appears there) to see how it is formatted. If it is NTFS you can reformat it to the Native OS X file system. If it doesn't show at all then the drive is faulty. I take it you are using a separate power supply for the disk?
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February 25, 2013 5:58:31 AM

A New Hard Drive Needs to Be Formatted First to Get it Worked.
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February 25, 2013 6:28:51 AM

^^^ +1
Especially a Toshiba external drive.

G-Tech, LaCie, CalDigit, and some Promise drives come pre-formatted for OSX, but I'd still reformat them using my own system anyway. This is also a great time to make decisions regarding partitioning, encryption, and what other systems you might want to share the drive with.
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February 26, 2013 12:40:35 AM

dash17 said:
Hello,
i just bought a new 1.5 Tb Toshiba hard drive. i was to used it with my mac book pro 13 " but it is showing a problem. i cannot store any thing in to it.
can someone help me
Bring it back asap.
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!