I've been trying to break into technical support at any level and I'm finding it a bit difficult. What's the best way of getting onto the first rung of the ladder? I've been applying to jobs but have no interviews yet. My previous jobs are in web design and development so I have no experience in this area. What is the best thing to look out for for getting into a job like thi? I don't know anyone in this area so that isn't a possibility.