i need to restore my acer laptop 5620z back to factory settings
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  1. Hi Mary and welcome to Tom's Hardware,

    If you check your Acer manual, on page 62, it describes how to reset your laptop to factory settings,

    Page 62:

    1. Press <Alt> + <F10> or select Acer eRecovery Management from the Empowering Technology toolbar to start Acer eRecovery Management.
    2 Switch to the restore and recovery page by selecting the Restore button.
    3 Select the backup point you would like to restore from. You can also choose to recover the system from a factory default image, recover from a previously created CD/DVD or reinstall applications and drivers.
    4 Follow the instructions on screen to complete the process.

    Hope that gets you going again
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