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[mary_50]

Hello,
i need to restore my acer laptop 5620z back to factory settings

 

[John_VanKirk]

Hi Mary and welcome to Tom's Hardware,

If you check your Acer manual, on page 62, it describes how to reset your laptop to factory settings,

Page 62:

1. Press <Alt> + <F10> or select Acer eRecovery Management from the Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the restore and recovery page by selecting the Restore button.
3 Select the backup point you would like to restore from. You can also choose to recover the system from a factory default image, recover from a previously created CD/DVD or reinstall applications and drivers.
4 Follow the instructions on screen to complete the process.

Hope that gets you going again