Archived from groups: microsoft.public.windowsxp.basics (
More info?)
You're welcome, good luck.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
"Louis Aquilina" <LouisAquilina@discussions.microsoft.com> wrote in message
news:1767E595-99E0-48BA-BE42-798ACD52E295@microsoft.com...
> Tks Mike. I'll try calling them again. Rgds, Louis
>
> "Michael Solomon (MS-MVP)" wrote:
>
>> Well, I see by your earlier post, the problem is that the number has
>> already
>> been activated. No, there is no means of finding who and where. By the
>> same token, since you are the legitimate owner of the product, I'm
>> surprised
>> they didn't offer you a new activation number assuming the product you
>> have
>> has proper certificates of authentication. If you have the "certs," you
>> might try calling them back because those would at least show you are the
>> legitimate owner.
>>
>> Beyond that, there's not much I can offer.
>>
>> --
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "Louis Aquilina" <LouisAquilina@discussions.microsoft.com> wrote in
>> message
>> news:16E4FEEB-E1CC-4144-BF4E-12EA0485F353@microsoft.com...
>> > Hello Mike. I did this. I phoned the number (in Lebanon in my case) but
>> > the
>> > service rep said that he could not help. Is there any other MS customer
>> > rep I
>> > can turn to? Tks again. Louis
>> >
>> > "Michael Solomon (MS-MVP)" wrote:
>> >
>> >> Try this, run the activation wizard but when you do, instead of using
>> >> the
>> >> activate over the Internet option, use Activate by Phone, it should
>> >> present
>> >> you with a phone number. Then explain the situation to the operator
>> >> when
>> >> you call.
>> >>
>> >> --
>> >> Michael Solomon MS-MVP
>> >> Windows Shell/User
>> >> Backup is a PC User's Best Friend
>> >> DTS-L.Org: http://www.dts-l.org/
>> >>
>> >> "Louis Aquilina" <LouisAquilina@discussions.microsoft.com> wrote in
>> >> message
>> >> news:3E825315-757F-4655-9020-E71C6DB1AF4D@microsoft.com...
>> >> > Hello Ron,
>> >> > Tks for your reply. The software is genuine Microsoft (bundled and
>> >> > supplied
>> >> > as part of a special agreement between MS and the Government of
>> >> > Malta
>> >> > in
>> >> > 2003
>> >> > for students and teachers: about 30,000 copies were sold locally).
>> >> > 45092 is actually quoted as a message number rather than an error. A
>> >> > comment
>> >> > is also printed on the activation screen stating that the activation
>> >> > code
>> >> > (serial number 5 fields of 5 digits each) has already been used for
>> >> > too
>> >> > many
>> >> > times! The problem is that there is no local Microsoft support
>> >> > office
>> >> > where
>> >> > we can take this issue up and so we have to rely on support via
>> >> > Internet.
>> >> > Tks & Rgds,
>> >> > Louis
>> >> >
>> >> > "Ron Martell" wrote:
>> >> >
>> >> >> "Louis Aquilina" <Louis Aquilina@discussions.microsoft.com> wrote:
>> >> >>
>> >> >> >Hello! My brother in law bought a Microsoft bundled Win XP Pro +
>> >> >> >Office
>> >> >> >Pro +
>> >> >> >Visual Studio.net original software in October 2003. He never
>> >> >> >installed
>> >> >> >it.
>> >> >> >He bought a new pc last week and asked the pc vendor to install
>> >> >> >and
>> >> >> >activate
>> >> >> >the Win XP pro for him. However, this was unsuccesful and message
>> >> >> >#
>> >> >> >45092
>> >> >> >keeps re-appearing. He has 28 days left for activation. We were
>> >> >> >referred
>> >> >> >to
>> >> >> >phone Microsoft in Lebanon but the lines are continuously busy
>> >> >> >(apart
>> >> >> >from
>> >> >> >the time difference!).
>> >> >> >Our questions are:
>> >> >> >1. Can we (from Malta) contact someone from Microsoft located
>> >> >> >closer
>> >> >> >(Italy,
>> >> >> >UK) to solve this problem, maybe even through Internet rather than
>> >> >> >the
>> >> >> >phone?
>> >> >> >2. Can we check whether the serial number we have affixed on the
>> >> >> >original
>> >> >> >software was actually used by someone else, when it was activated
>> >> >> >and
>> >> >> >in
>> >> >> >which location?
>> >> >> >3. What are our rights in such circumstances?
>> >> >> >Pls help and advise. Thanks in advance.
>> >> >> >Louis Aquilina
>> >> >>
>> >> >> What is the actual error message that he gets? I can find no
>> >> >> references to an error message containing the value 45092 in the
>> >> >> Microsoft Knowledge or on a Google search.
>> >> >>
>> >> >> What was the source where he purchased the software originally?
>> >> >> Are
>> >> >> you satisfied that it is a legitimate software supplier or is there
>> >> >> a
>> >> >> possibility that he was sold a counterfeit copy?
>> >> >>
>> >> >> See
>> >> >>
http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx
>> >> >> for validation checking.
>> >> >>
>> >> >> Good luck
>> >> >>
>> >> >>
>> >> >> Ron Martell Duncan B.C. Canada
>> >> >> --
>> >> >> Microsoft MVP
>> >> >> On-Line Help Computer Service
>> >> >>
http://onlinehelp.bc.ca
>> >> >>
>> >> >> "The reason computer chips are so small is computers don't eat
>> >> >> much."
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
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