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Blue Screen Error Report

Last response: in Windows 7
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June 22, 2011 11:10:37 PM

Hello,

I was trying to shut down my comp via start menu and i got the following blue screen error as it rebooted instead of shutting down

Problem Event Name: BlueScreen
OS Version: 6.1.7601
Locale ID:

Additional Information about the problem:

BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002AA4CAB
BCP3: FFFFF880025417C0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0

Files that help describe the problem:
C:\Windows\minidump\062111-30373-01.dmp
C:\Users\UserName\AppData\LocL\TEMP\WER-45037-0.sysdata.xml
a c 395 $ Windows 7
June 22, 2011 11:16:28 PM

Blue Screen errors may be caused by either a software problem or a hardware problem



Since this has happened for the first time, I would suggest you to disable Automatic Restart on system failure and try to make note of the error message and post back with the exact error message you receive on the blue screen. Once we have the exact error message we will be in a better position to determine the exact nature of the issue and fix it.



Follow the steps below to disable Automatic restart on system failure:

1. Click on Start.

2. Type system in the search box after clicking Start. Choose System from the list of results.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.

3. Click on the System link.

4. In the task pane on the left, click the Advanced system settings link.

5. Locate the Startup and Recovery area and click on the Settings button.

6. In the Startup and Recovery window, locate and uncheck the check box next to automatically restart.

7. Click OK in the Startup and Recovery window.

8. Click OK in the System Properties window.



You can now close the System window.



From now on, when the computer shuts down the PC will not automatically reboot and you will receive the error message, make a note of it and post it back.



Also you may open event viewer and check if there are any other significant error messages/codes.
m
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l
June 29, 2011 3:03:47 AM

The computer in question has not had another Blue Screen Crash, it has given the following error messages

1. The Instruction at 0x6f373219 referenced memory at 0x003cc004. The memory could not be read. This error occured while attempting to load MSN Messanger if that is relivant.

2. Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log

Which i currently lack the knowledge to view the error log
m
0
l
July 2, 2011 4:34:13 PM

I woke up this morning to this
Ntfs.sys

PAGE_FAULT_IN_NONPAGED AREA

Technical information :


*** STOP: 0x00000050 (0xFFFFF8A014935014, )x0000000000000000, 0xFFFFF880012BB643, 0x0000000000000000)


*** Ntfs.sys - address FFFFF880012BB643 base at FFFFF8800120b000, Datestamp 4c3792f9


I suspect this is not a windows issue, i have had the motherboard checked, the ram checked, the hard drive checked i am not sure what else it could be
m
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l
!