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Logitech Quickcam Messenger troubleshooting. Need advice.

Last response: in Computer Peripherals
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Anonymous
February 21, 2005 2:20:11 PM

Archived from groups: alt.comp.periphs.webcam (More info?)

Hi all,

I recently purchased a Logitech Quickcam Messenger webcam. After
installing the drivers, I encounter the following problems:

1) I can't get the built-in microphone to work
2) Windows Media Player 9 locks up after a short time.
3) Some games (for example: Need for Speed) won't start up anymore
(black screen).
4) When using MSN Messenger, the camera freezes after a short time.

Please take a look at my systems specs below. I am using a 2nd
soundcard (Audiophile 2496) for audio recording. This card is set in
'Control Panel » Multimedia' for recording and playback. The on-board
soundcard is only used for MIDI sound, as the Audiophile doesn't
support that. Connections are as follows:
- Line Out (C-Media CMI8738) » Analog RCA Ins (Audiophile 2496)
- Analog Outs (Audiophile 2496) » Active Speakers / Headphones

System Overview
Motherboard PCChips M754LMR+
Motherboard Chipset ULi/ALi M1631 ALADDiN TNT2
Intel Celeron II, 900 MHz (9 x 100)
Maxtor 80Gb @ 7200RPM, 6Gb used
System memory 240 MB (SDRAM)
Video card NVIDIA Aladdin TNT2
3D-accelerator NVIDIA RIVA TNT2
On-board soundcard C-Media CMI8738/C3DX Audio Device
PCI soundcard IC Ensemble M-Audio Audiophile 2496
IDE device ALi M5229 PCI Bus Master IDE-controller
SCSI/RAID device Symbios Logic 53C416 SCSI Adapter (HP ScanJet)
USB device ULi/ALi M5237 USB Open Host Controller
Microsoft Windows 98 SE
DirectX 4.09.00.0904 (DirectX 9.0c)

Fysical memory: Total 239 MB, Used 202 MB, Free 36 MB
Swap file: Total 1808 MB, Used 143 MB, Free 1665 MB
Virtual memory: Total 2047 MB, Used 345 MB, Free 1702 MB


The webcam is connected through USB, so which soundcard does it
actually use for recording? What about the other problems?
Suggestions, anyone?

Thanks in advance.
Anonymous
February 21, 2005 5:19:19 PM

Archived from groups: alt.comp.periphs.webcam (More info?)

hello all

i am new to this site

i have a quick cam messenger we have just recently installed it to
use we got it free when we signed up to aol ages ago.... but like you
we couldnt get our mike to work but as we have had it for so long it
is a bit to late to complain to aol dont you think.... :roll:
Anonymous
February 22, 2005 2:44:46 AM

Archived from groups: alt.comp.periphs.webcam (More info?)

On 21 Feb 2005 11:20:11 -0500,
ggstringzz@telenet-dot-be.no-spam.invalid (ggstringzz) wrote:


>The webcam is connected through USB, so which soundcard does it
>actually use for recording? What about the other problems?
>Suggestions, anyone?

Many programs do not recognize the audio feature built into USB
cams as a "sound card", so they won't record audio from the cam.
Related resources
Anonymous
February 22, 2005 7:17:31 AM

Archived from groups: alt.comp.periphs.webcam (More info?)

Thanks for your reply.

> Many programs do not recognize the audio feature built into USB
> cams as a "sound card", so they won't record audio from the cam

A few questions/remarks:

- In 'Device Manager\Audio, Video and Game Controllers', Windows
recognizes the built-in microphone as a "Quickcam Messenger
microphone" and not as a "soundcard". All driver and sources
settings seem to be perfectly okay, no conflicts mentioned.

- Which programs are you referring to, for not recognizing the
microphone? I assume that the Logicam software itself should
recognize the device. Then again, on the condition that all of the
above is correct, which program(s) or setting(s) connect the output
signal from the webcam's microphone (so actually a USB input signal)
to either one of my soundcards? I do not understand if or where such
setting can be made, or does this happen automatically?

Thanks.
Anonymous
February 23, 2005 2:37:03 AM

Archived from groups: alt.comp.periphs.webcam (More info?)

On 22 Feb 2005 04:17:31 -0500,
ggstringzz@telenet-dot-be.no-spam.invalid (ggstringzz) wrote:

>Thanks for your reply.
>
>> Many programs do not recognize the audio feature built into USB
>> cams as a "sound card", so they won't record audio from the cam
>
>A few questions/remarks:
>
>- In 'Device Manager\Audio, Video and Game Controllers', Windows
>recognizes the built-in microphone as a "Quickcam Messenger
>microphone" and not as a "soundcard". All driver and sources
>settings seem to be perfectly okay, no conflicts mentioned.
>
>- Which programs are you referring to, for not recognizing the
>microphone? I assume that the Logicam software itself should
>recognize the device. Then again, on the condition that all of the
>above is correct, which program(s) or setting(s) connect the output
>signal from the webcam's microphone (so actually a USB input signal)
>to either one of my soundcards? I do not understand if or where such
>setting can be made, or does this happen automatically?
>
>Thanks.

Netmeeting is one program that usually doesn't see the built in
USB mics. You might go to control panel > sounds and audio
devices > audio and see if it is listed as a sound recording
device. If it is, then select it for use.
August 27, 2006 9:45:26 AM

Try Start > Run > msmsgs > Tools > Audio Tuning Wizard

That will launch the pre-installed version of MSN Messenger. Go through and set up the camera to work on the older unused version. Apparently the older program doesnt let go control of the drivers, you just need to nudge it.
Close and open newer version and see if the sound comes back. I dont know about the crashes but I had the sound issue with this camera and that fixed it.
Anonymous
August 30, 2008 12:38:11 AM

I had a similar problem where my Logitech web-cam driver conflicts with the Midi Keyboard (Evolution MK-425C) and thanks to various posts have solved the issue. I am now able to use the Logitech web-cam at the same time as the midi keyboard.

Initially I only had the midi device installed and it worked fine. Then, I installed the Logitech driver and the midi device was no longer recognised by Reason (my music software).

To solve the problem, I did the following:

1. Go into the registry editor (go to Start Menu, Run and type regedit)

2. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318} and delete the two items "LowerFilters" and "UpperFilters"

3. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11DO-BEC7-08002BE2092F} and delete the item "LowerFilters"

4. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC5-810F-11DO-BEC7-08002BE2092F} and delete the item "UpperFilters"

5. Move back to the root of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

6. Launch a search (i.e Ctrl F with the option to search in "Data") and type "LVUSBSTA". For any place found (only in the "Control\Class" area), just delete the "LowerFilters" item (it is the item that contain the value LVUSBSTA found). For me, I didn't find any other places than the ones mentioned here.

7. Then uninstall the midi device driver, unplug it and plug it back in. Windows should recognise it and install it and it should work!

Thanks to all the people who posted in various forums. All I've done is summarise the bits and pieces that eventually worked for me.
June 18, 2009 2:17:30 PM

Hello all.

I am having a problem watching my image on msn messenger after installing the logitech quickcam.
The strange is that it works and i can see myself when i use the skype. The sound is ok, the settings i believe are ok ( imean i dont have video disabled or anything), dows anyone know what may be wrong????

Thanks in advance for your help.
November 16, 2009 12:25:46 AM

I am having the same problem.... no image of myself. I have reloaded and checked my settings both on the webcam and with msn messenger and everything appears to be set appropriately. I have run all the tests and the camera is working... still no image of myself. Thanks!
January 28, 2010 12:23:40 PM

my webcam is working but my mic is not
January 28, 2010 12:31:30 PM

my webcam is working but my mic is not please help fix my mic,i have a logiteche2500
Anonymous
August 19, 2010 8:17:07 AM

Simple fix that i discovered when i was trying to fix my mic problem as well.

Follow these steps

Steps 1- go to the start menu and go into control panel

step 2- click sounds and audio devices

step 3- go to the hardware tab on the far right

step 4- scroll to the bottom of the list and find USB Audio Device

step 5- install that driver and follow the steps

step 6- it will ask you to restart computer

most of the time when you want to use the mic you will have to select the mic, in most lists the name of the mic will come up as USB Audio Device select that out of the list and your golden.

I hope i helped some people! :D  :D  :D 
July 21, 2011 11:04:48 AM

Problem

Your Logitech webcam is not recording video, it plays video just fine, but when you press the “Record” button it just endlessly initializes but never starts recording.

Why this issue occurs:

This issue can occur for many reasons, ranging from outdated or corrupt Logitech software,
and outdated video drivers, to inconsistent file and registry permissions.

What you can do to fix this issue:

Firstly, please see this article: http://winostips.com/2011/07/19/logitech-webcam-not-rec...

Solution 1

Download and install the latest Logitech software and drivers for your webcam from:
http://www.logitech.com/en-us/support-downloads

Solution 2

Update your graphics drivers, odds are you have either an Nvidia, ATI, or Intel graphics card installed inside your computer case.
You can download and install the latest drivers for your graphics card from these locations:

For Nvidia owners:
http://www.nvidia.com/Download/index.aspx?lang=en-us
For ATI owners:
http://support.amd.com/us/gpudownload/Pages/index.aspx
(note that AMD now owns ATI) .
For Intel owners:
http://downloadcenter.intel.com/

Solution 3

Update your sound card drivers:

For Creative Labs Soundblaster owners:
http://support.creative.com/Products/Products.aspx?cati...
For Intel sound card owners:
http://downloadcenter.intel.com/

Solution 4

Run the following Microsoft Fixit utilities to diagnose and repair video, audio, and hardware device issues as shown below.

Playing video files crashes or freezes Internet Explorer or Windows:
http://support.microsoft.com/mats/video_freezes_or_cras...

Hardware devices are not working or are not detected in Windows:
http://support.microsoft.com/mats/hardware_device_probl...

Diagnose and repair sound recording problems automatically:
http://support.microsoft.com/mats/AudioRecording/

Diagnose and repair sound playback problems automatically:
http://support.microsoft.com/mats/AudioPlayback/

!