Logitech Quickcam Messenger troubleshooting. Need advice.

Archived from groups: alt.comp.periphs.webcam (More info?)

Hi all,

I recently purchased a Logitech Quickcam Messenger webcam. After
installing the drivers, I encounter the following problems:

1) I can't get the built-in microphone to work
2) Windows Media Player 9 locks up after a short time.
3) Some games (for example: Need for Speed) won't start up anymore
(black screen).
4) When using MSN Messenger, the camera freezes after a short time.

Please take a look at my systems specs below. I am using a 2nd
soundcard (Audiophile 2496) for audio recording. This card is set in
'Control Panel » Multimedia' for recording and playback. The on-board
soundcard is only used for MIDI sound, as the Audiophile doesn't
support that. Connections are as follows:
- Line Out (C-Media CMI8738) » Analog RCA Ins (Audiophile 2496)
- Analog Outs (Audiophile 2496) » Active Speakers / Headphones

System Overview
Motherboard PCChips M754LMR+
Motherboard Chipset ULi/ALi M1631 ALADDiN TNT2
Intel Celeron II, 900 MHz (9 x 100)
Maxtor 80Gb @ 7200RPM, 6Gb used
System memory 240 MB (SDRAM)
Video card NVIDIA Aladdin TNT2
3D-accelerator NVIDIA RIVA TNT2
On-board soundcard C-Media CMI8738/C3DX Audio Device
PCI soundcard IC Ensemble M-Audio Audiophile 2496
IDE device ALi M5229 PCI Bus Master IDE-controller
SCSI/RAID device Symbios Logic 53C416 SCSI Adapter (HP ScanJet)
USB device ULi/ALi M5237 USB Open Host Controller
Microsoft Windows 98 SE
DirectX 4.09.00.0904 (DirectX 9.0c)

Fysical memory: Total 239 MB, Used 202 MB, Free 36 MB
Swap file: Total 1808 MB, Used 143 MB, Free 1665 MB
Virtual memory: Total 2047 MB, Used 345 MB, Free 1702 MB


The webcam is connected through USB, so which soundcard does it
actually use for recording? What about the other problems?
Suggestions, anyone?

Thanks in advance.

Archived from groups: alt.comp.periphs.webcam (More info?)

On 21 Feb 2005 11:20:11 -0500,
ggstringzz@telenet-dot-be.no-spam.invalid (ggstringzz) wrote:


>The webcam is connected through USB, so which soundcard does it
>actually use for recording? What about the other problems?
>Suggestions, anyone?

Many programs do not recognize the audio feature built into USB
cams as a "sound card", so they won't record audio from the cam.

Archived from groups: alt.comp.periphs.webcam (More info?)

On 22 Feb 2005 04:17:31 -0500,
ggstringzz@telenet-dot-be.no-spam.invalid (ggstringzz) wrote:

>Thanks for your reply.
>
>> Many programs do not recognize the audio feature built into USB
>> cams as a "sound card", so they won't record audio from the cam
>
>A few questions/remarks:
>
>- In 'Device Manager\Audio, Video and Game Controllers', Windows
>recognizes the built-in microphone as a "Quickcam Messenger
>microphone" and not as a "soundcard". All driver and sources
>settings seem to be perfectly okay, no conflicts mentioned.
>
>- Which programs are you referring to, for not recognizing the
>microphone? I assume that the Logicam software itself should
>recognize the device. Then again, on the condition that all of the
>above is correct, which program(s) or setting(s) connect the output
>signal from the webcam's microphone (so actually a USB input signal)
>to either one of my soundcards? I do not understand if or where such
>setting can be made, or does this happen automatically?
>
>Thanks.

Netmeeting is one program that usually doesn't see the built in
USB mics. You might go to control panel > sounds and audio
devices > audio and see if it is listed as a sound recording
device. If it is, then select it for use.

I had a similar problem where my Logitech web-cam driver conflicts with the Midi Keyboard (Evolution MK-425C) and thanks to various posts have solved the issue. I am now able to use the Logitech web-cam at the same time as the midi keyboard.

Initially I only had the midi device installed and it worked fine. Then, I installed the Logitech driver and the midi device was no longer recognised by Reason (my music software).

To solve the problem, I did the following:

1. Go into the registry editor (go to Start Menu, Run and type regedit)

2. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318} and delete the two items "LowerFilters" and "UpperFilters"

3. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11DO-BEC7-08002BE2092F} and delete the item "LowerFilters"

4. Go to this location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC5-810F-11DO-BEC7-08002BE2092F} and delete the item "UpperFilters"

5. Move back to the root of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\

6. Launch a search (i.e Ctrl F with the option to search in "Data" ) and type "LVUSBSTA". For any place found (only in the "Control\Class" area), just delete the "LowerFilters" item (it is the item that contain the value LVUSBSTA found). For me, I didn't find any other places than the ones mentioned here.

7. Then uninstall the midi device driver, unplug it and plug it back in. Windows should recognise it and install it and it should work!

Thanks to all the people who posted in various forums. All I've done is summarise the bits and pieces that eventually worked for me.

I am having the same problem.... no image of myself. I have reloaded and checked my settings both on the webcam and with msn messenger and everything appears to be set appropriately. I have run all the tests and the camera is working... still no image of myself. Thanks!