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Answer auctions: Windows XP update and MSN Messenger Sign-In

Last response: in Windows XP
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January 15, 2005 6:16:42 PM

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Answer Auctions: Here is a question and answers posted for auction at
http://answerauctions.com

Anyone interested in answer auctions is welcome to post or answer
questions in auction format at the above url.


Subject: Windows XP update and MSN Messenger Sign-In
Question: I have two problems, I don't know if they are related and I
would be really grateful for any help. Thank you. Here are my problems:

1. I am trying to update windows xp and I get the following message:
"Updates were unable to be successfully installed. The following
updates were not installed: Cumulative Security Update for Internet
Explorer 6 Service Pack 1(KB889293)

2. I cannot sign in to MSN Messenger or my hotmail account, or my yahoo
mail account.

I changed all the passwords from another computer. I scanned my
computer for viruses with Norton Antivirus and apparently I don't have
a virus, even though last week there has been a virus alert for
MHTMLRedir.Exploit virus.It seems that Norton is not able to capture
it.

I also scanned my computer for adware, spyware, malware with Lavasoft
and identified, and deleted about 2000 files (critical objects).

In short I'd like to know why cannot I update windows and how can I
sign in on MSN Messenger. Thank you very much for your help!



Posted By: dhemingsley
Answer:
Disable your adware programmes and any anti virus software & firewall

remove & re-install msn and yahoo messenger

re-enable adware & antivirus update your antivirus but before doing
this disable system restore and this will delete all of your restore
points the virus may be trapped within the restore point then re-enable
it.

locate the wutemp folder delete any files in it restart your system
then it should have got rid of any bugs/viruses
This should solve it if not email me...
Anonymous
January 18, 2005 12:11:34 PM

Archived from groups: microsoft.public.windowsxp.basics (More info?)

info@askxperts.com wrote:

>1. I am trying to update windows xp and I get the following message:
>"Updates were unable to be successfully installed. The following
>updates were not installed: Cumulative Security Update for Internet
>Explorer 6 Service Pack 1(KB889293)

Try to install the update from the Windows Update Catalog: "How to
Download Windows Updates and Drivers from the Windows Update Catalog
on Windows XP" (http://support.microsoft.com/?kbid=323166).

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