Archived from groups: microsoft.public.win2000.general,microsoft.public.windowsupdate,microsoft.public.win2000.networking (
More info?)
I appreciate the time, guys, but this isn't helping.
Uninstalling didn't fix the problem. (that was the first thing I tried). I
have 50 servers, 9 of them with QLogic HBAs (for connecting to our SAN). I
ran the updates on 10 of these servers. 8 worked fine. The 2 I ran that
have HBAs had no network access after reboot. IPCONFIG reported that the
machine had no TCP/IP capability. I removed the patches - nothing. I
uninstalled/re-installed TCP/IP - nothing. I re-applied SP 4. Nothing. I
have been afraid to apply the patches to the other servers for fear of
killing them.
I called MS - they said 'how do you want to pay for this call'.
I don't think anyone disagrees, Dave, that MS says what you posted (that the
calls are free). However, actually calling them gets a different response.
I know have 40 unpatched machines.
"Dave Patrick" <mail@Nospam.DSPatrick.com> wrote in message
news:uunFmE7QFHA.1500@TK2MSFTNGP09.phx.gbl...
> So you're saying you don't believe what you read on the page. "There is no
> charge for support calls that are associated with security updates." OK
>
> First point. 1-866-PCSAFETY probably only nets you support for security
> updates.
> Second point. When you tell them you install it, it is broke. You
> uninstall
> it, it is fixed.
>
> You think they're going to send you to paid support? I think you have left
> reality George.
>
> --
> Regards,
>
> Dave
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
>
http://www.microsoft.com/protect
>
> "George Hester" wrote:
> I understand that. But Microsoft has to first determine the issue WAS
> from
> a security update. If it wasn't do you think THEN they are going to ask
> you
> to pay for the support that was given? I doubt it. Microsoft charges
> first
> then re-imburses later. Been there done that.
>
> There is one way to avoid these support charges and only one that I know
> of.
> But just calling their Support Center with a security update issue is not
> one of them.
>
> --
> George Hester
>
>