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A raid drive in a Raid0 volume reports that it may fail!!??

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December 22, 2006 10:45:35 AM

Hi all
It has been two months since i bought my PC.I'm using two Seagate sata2 HDDs as raid0.Intel matrix storage manager warns me that:

It shows this warning irregularly for two months.For example the warning disappears when i format the HDDs and one or two weeks later it comes back again.What should i do about this?And this is very strange: the warning was gone when i updated intel matrix storage manager but it has come back today :cry:  .
I really need help
Thanks
December 22, 2006 12:29:38 PM

What do your System Logs say in the Event Viewer? If you smart or disk service is reporting a failing drive, then it may be true. Run Seatools on the drive and do a bit by bit test. If it come back clean it my be a false reading due to power or cabling problems. RMA if you still have the option.

BTW: Run Seastool with the drive connected to an sata connector if you have one available.
December 22, 2006 12:59:44 PM

Quote:
System Information

Kit Installed: 6.2.0.2002
Kit Install History: 6.2.0.2002
Shell Version: 6.2.0.2002

OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2 Build 2600
System Name: TORE-6420652CCF
System Manufacturer: ASUSTeK Computer INC.
System Model: P5W DH Deluxe
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
BIOS Version/Date: American Megatrends Inc. 1602 , 11/08/2006

Language: ENU



Intel(R) RAID Technology

Intel RAID Controller: Intel(R) 82801GR/GH SATA RAID Controller
Number of Serial ATA ports: 4

RAID Option ROM Version: 5.1.2.1002
Driver Version: 6.2.0.2002
RAID Plug-In Version: 6.2.0.2002
Language Resource Version of the RAID Plug-In: 6.2.0.2002
Create Volume Wizard Version: 6.2.0.2002
Language Resource Version of the Create Volume Wizard: 6.2.0.2002
Create Volume from Existing Hard Drive Wizard Version: 6.2.0.2002
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 6.2.0.2002
Modify Volume Wizard Version: 6.2.0.2002
Language Resource Version of the Modify Volume Wizard: 6.2.0.2002
Delete Volume Wizard Version: 6.2.0.2002
Language Resource Version of the Delete Volume Wizard: 6.2.0.2002
ISDI Library Version: 6.2.0.2002
Event Monitor User Notification Tool Version: 6.2.0.2002
Language Resource Version of the Event Monitor User Notification Tool: 6.2.0.2002
Event Monitor Version: 6.2.0.2002

Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 745.2 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: ST3400620AS
Hard Drive Member 2: ST3400620AS
Number of Volumes: 1
Volume Member 1: Volume0

Volume0
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: No
RAID Level: RAID 0 (striping)
Strip Size: 128 KB
Size: 745.2 GB
Number of Hard Drives: 2
Hard Drive Member 1: ST3400620AS
Hard Drive Member 2: ST3400620AS
Parent Array: Array_0000

Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: ST3400620AS
Serial Number: 3QH01474
Firmware: 3.AAC
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 372.6 GB
Number of Volumes: 1
Volume Member 1: Volume0
Parent Array: Array_0000

Hard Drive 1
Usage: Array member
Status: SMART event
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: ST3400620AS
Serial Number: 3QH0144F
Firmware: 3.AAC
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 372.6 GB
Number of Volumes: 1
Volume Member 1: Volume0
Parent Array: Array_0000

Unused Port 0
Device Port: 1
Device Port Location: Internal

Unused Port 1
Device Port: 3
Device Port Location: Internal


I'll do what you suggest and inform you :) 
Thanks
Related resources
a b G Storage
December 22, 2006 1:17:01 PM

you do have your data backed up at least?

I'm not sure about intel, but most of the monitoring programs will report for 2 reasons:

1.) Smart errors, which at a point, should warn you as your starting up the computer (thats when you know its really bad). Though I have just purchased 2 different gigabyte Mobos, and smart is off by default.

2.) A read error caused by anything. This will prompt the program to let you know something wrong, or the drive is failing.

If you see Disk errors in the event log, then you know you have a problem for sure 100%.
December 22, 2006 2:29:40 PM

I made a quick test using seatools,here is the result :(  .I'll make full test tomorrow.
Quote:
SeaTools Desktop v3.02.04
Copyright (c) 2005 Kroll Ontrack Inc.

12/22/2006 @ 6:10 PM

The following information has been generated by SeaTools Desktop. Use
this information to help you recognize and resolve potential data access
problems.


System Information:
BIOS Date 11/08/06
Conventional Memory size 612 K
Extended Memory size 58532 K
IO Channel type PCI



Drive Information:
SIZE MODEL
--------- ---------------------
800.1 GB BIOS Drive 0x80


Serial Number = N/A
Int13 Num = 80, PHYS CHS = 0x0x0.
ParmTable CHS, Rsvd = 97281x255x63

PARTITION CYLINDER SIZE
---------- ------------ ----
# Type Start End MB
PRIMARY
1 NTFS 0 63740 524321
EXTENDED
2 NTFS 63741 31743 275885


Diagnostic Results:



File Structure Test Result:

Partition 1 (NTFS (524.2 GB) ) Result: Failed with critical Errors

The following errors were found while scanning the volume:
- Basic structure corruption

NOTE: Any report of possible errors in the file system tests are for
informational purposes only. We suggest you should consider testing with
the official file system diagnostic utilities for your operating system.
Seagate is not able to assist with troubleshooting or reviewing
file system test results.

Partition 2 (NTFS (275.8 GB) ) Result: Failed with critical Errors

The following errors were found while scanning the volume:
- One or more errors were found in the index
- One or more errors were found in metadata file records


NOTE: Any report of possible errors in the file system tests are for
informational purposes only. We suggest you should consider testing with
the official file system diagnostic utilities for your operating system.
Seagate is not able to assist with troubleshooting or reviewing
file system test results.



******************************************


Recommendation:
If you are not experiencing data loss and SeaTools reports File
System Structure errors, they may be caused by a lock-up or
failure to shutdown Windows correctly. Many times, these errors
may be repaired through normal system maintenance which
includes using the Windows provided "Defrag" and
"Scandisk / Chkdsk / Error Checking" utilities.

If you are experiencing a hardware error, you should isolate
the cause and replace the failing component. If you are unsure how
to proceed with repairs, contact a computer professional. After
completing any maintenance tasks, run SeaTools again to
verify that all errors have been repaired. If errors continue to
occur, the system may not be stable. Again, contact a computer
professional.




========================================================

December 22, 2006 3:07:09 PM

The drive could be definitely failing. There were no Event ID's from Disk in event viewer? You may be able to repair those sectors, but the fact that you've basically rebuilt them by formatting once, I'd say get Seagate support and see what they can do for you.
December 22, 2006 3:10:51 PM

That doesn't look good, man. I would call Seagate support (they should be willing to RMA that baby with no fuss since it's so new).
a b G Storage
December 22, 2006 3:17:46 PM

The drive could be definitely failing. There were no Event ID's from Disk in event viewer? You may be able to repair those sectors, but the fact that you've basically rebuilt them by formatting once, I'd say get Seagate support and see what they can do for you.
December 22, 2006 3:19:11 PM

Exactly. Because even if you repair those damaged sectors, it still doesn't point to a completely healthy HDD. So you will probably have problems down the line unless you just RMA the HDD.
a b G Storage
December 22, 2006 3:22:45 PM

Congrats on the 1k posts btw. You have not arbitrarily proven your computer knowledge.
December 22, 2006 4:01:46 PM

BTW, does RobsX2 really hate you or something? Or is he just messing with you in like every thread? I'm confused. :?
a b G Storage
December 22, 2006 4:04:05 PM

Oh I started it with him, so it was my fault. But thats what 13yr old kids do. I [ignore]ed him some time ago and really dont care what he says.
December 22, 2006 4:07:23 PM

Oh. Everything you say he inserts a "<<<TROLL ALERT>>>" message, but it's so aggro and stupid (even for him) that I thought he might just be joking around. That guy has serious anger management issues (good thing he's in law enforcement :roll:) .
a b G Storage
December 22, 2006 4:16:33 PM

who says hes in law inforcement lol.... or you mean ROB(OCop)?

And thats the response to expect from a child... relentless annoyance. I believe the threads he is quoting are obvious in their intent, but I really dont care how much energy he puts into it... cause I cant see any post of his.
December 22, 2006 4:31:13 PM

Quote:
I made a quick test using seatools,here is the result :(  .I'll make full test tomorrow.
SeaTools Desktop v3.02.04
Copyright (c) 2005 Kroll Ontrack Inc.

12/22/2006 @ 6:10 PM

.
File Structure Test Result:

Partition 1 (NTFS (524.2 GB) ) Result: Failed with critical Errors

.


There is no doubt whatsoever that one or both drives are failing. I've RMA'd a drive even when the diagnostic has to run a while before showing an error, and yours does it immediately! You will probably hear a "swish-click" as the drive resets trying to read data. A good drive shouldn't ever do that.

If they're Seagate 7200.10 I've had a couple go bad within the first month or two, once they pass that they're as solid as a rock.

Get the data OFF those drives Man and RMA!!
December 22, 2006 4:34:03 PM

He says he's in law enforcement. He even posted pictures of himself in another thread. Anyway, if you've ever been pulled over by a major a-hole of a rent-a-cop, you'd know that it actually makes sense that he's in "Law Enforcement". :lol: 
a b G Storage
December 22, 2006 4:40:40 PM

Ah... well his relentless annoyance would reflect such a cop. ... Some police men/women arrest people commiting crimes. He sounds like a guy who would beat up a 15yr jay walker until he confessed he was the iltalian mob ring leader.





+1 to law enforcement... every now and then they are protecting our rights and freedoms.
December 22, 2006 4:54:00 PM

BTW...

<UT2K4 Voice>
THREADJACKED!
</UT2K4 Voice>

Since Vern wasn't here to do that. :lol: 
a b G Storage
December 22, 2006 4:56:02 PM

ya where is he and his cat Toto?
December 22, 2006 5:05:14 PM

Back up your data and replace the drive. While you still can.
December 22, 2006 6:11:13 PM

What the hell is going on here?

Anyway, thanks for the replys.I've just contacted to service support and they said they may replace the device.
The most boring thing for me is to back up my files :(  .My HDs are 800GB totally and i've hundreds of GB of files needed to be backed up :cry:  .
December 22, 2006 6:16:31 PM

Quote:
What the hell is going on here?

Anyway, thanks for the replys.I've just contacted to service support and they said they may replace the device.
The most boring thing for me is to back up my files :(  .My HDs are 800GB totally and i've hundreds of GB of files needed to be backed up :cry:  .


Your best bet is to back up to a hard drive in an external enclosure. Use ntbackup and get it all.
December 22, 2006 9:01:49 PM

Well, trust me: having to back up your stuff is a lot better than just suddenly losing it all (and btw, you should always back your stuff up).
December 22, 2006 10:27:53 PM

You can't just return it where you bought it? Or do I just have an exceptional vendor... They gave me a replacement straight away, no questions asked. Didn't even want to look at the seatools report. Offered me a 7200.10 instead, but I bought a 7200.9, so that was just a bit overly fair.

BTW, my drive was the same model as yours... I now only use it as a 'scratch' drive.
!