ethernet / router help! please!

[kellymom]

i am about ready to pull my hair out!

i have a belkin router, which i have had for about 2 years.. my compouter and my daughrters is connected to it. my mom now lives with me. she has dial up. i hvae cable inernet. but i can not for the life of me get hers to work. she uses incredimail as her email. i have callled my ISp and they wont help since i didnt buy the router through them! they want me to call the router compnay! all i need is to set up her computer / email so it uses my cable intenet. i know that something in her incredimail has to be changed too.. could someone please hlpe me! i am going scream, again.. also, i have the ethernet cable plugged in but the router shows only 2 computer plugged in and not 3. on her network connections it says network cable is unlplugged.. i dont understand sicne i know its plugged in!

please could someone help me!

thanks soooooo much!

 

[jjw]

Sounds like a bad cable. Try one of the cables connected to the other PC's

 

[blue68f100]

I ran into the same problem with parts of Yahoo Mail. Lowering the MTU to 1420 corrected the problem.

 

[kellymom]

i switched the cables from another computer, one that ahs worked for quite a while plugged it into my moms computer and VOILA!!!!!!!!!!! internet... i tired it on mine, the new cable, nothing, no internet.. would this be a defective cable? on the receipt it says " all sales final" except for defective merchandise....

thank you sooooooooooooooooooooo much for the suggestion!!!!!!!!!!!!!!!!!!!!!

 

[kellymom]

i thought she got the right cable... what do i need?

 

[mikeyp410]

Simple Cat5e Cable will work. Believe it or not...alot of cables become bad, new and used. I had one crap out on me after a week of use.

 

[kellymom]

thank you! hope they will exchange it for her!