to filter out those who don't know jack.
Which, unfortunately, is most of them. My girlfriends sister recently had a virus on it and took it to the GS. She had accident protection but no virus removal plan and they wanted $150 for a virus removal!
When I got there, it took me, NO JOKE, 2 minutes to disable the virus and clean the system completely. If you are going to work at GS, please make sure you're one of the ones who know wtf they are doing. I have talked to very competent workers who have worked for years at companies like Dell and I have had a very good time talking to them.
Anyways, the only point I had behind this whole rant is to try not to screw over the hundreds of soccer moms who can't even tell the difference between a bios and crossfire bridge. Congrats at working there, if I didn't have a job at ITS on campus I would definitely try it out myself. I'm sure the test isn't anything difficult at all. Just remain calm and you'll do fine on it. Maybe PM me about what you like/dislike about it because I wonder if it is more up my alley than my current job.