Archived from groups: microsoft.public.windowsxp.basics (
More info?)
"in trouble again" <introubleagain@discussions.microsoft.com> wrote in
message news:43737FC3-6518-4EBA-BE8D-73A2353EABC4@microsoft.com...
>I do not know if that was checked first.
> Do I have to do more than just go to add remove programs and remove
> Service
> Pack 2 from the list?
>
>
> "Colin Barnhorst" wrote:
>
>> Did you remove all spyware and check for viruses before installing SP2?
>> If
>> not, you may need to uninstall SP2 and prepare the system according to
>>
http://www.microsoft.com/athome/security/protect/windowsxp/choose.aspx
>> before reinstalling SP2. You also should update your drivers from the
>> manufacturers' websites (or at least make sure you are using the latest
>> versions).
>>
>> --
>> Colin Barnhorst [MVP Windows - Virtual Machine]
>> "in trouble again" <in trouble again@discussions.microsoft.com> wrote in
>> message news:4DAFDEE7-5493-4866-8125-1E8F7298865D@microsoft.com...
>> > We installed Service Pack 2 on the 19th and since then we have to start
>> > up
>> > in
>> > safe mode to do a restore to the time just after loading Service Pack
>> > 2.
>> > any
>> > suggestions as what to do next?
>> >
>>
>>
>>
After removing SP2 run a good updated anti-virus.
Then eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars
If nothing there helps, please post back to this thread.
--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
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