Hard drive problem

I got everything set up, I boot up my computer and I try to install windows but it says it doesnt detect my hard drive. I have the IDE cable connected and the power. Any suggestions on how to fix this? Also, is a floppy drive a required part?
60 answers Last reply
More about hard drive problem
  1. Check the jumpers on the back of the HD. Is it set to master/slave/cable select? Also make sure your IDE cable is plugged into the mobo with the right end (blue to motherboard), and that your HD is plugged into the ribbon cable with the correct connector. The grey connector is for a slave drive (CD or 2nd HD), the black for the master drive (your HD).
    If you're using cable select mode, make sure your HD is plugged into the black
  2. Quote:
    I got everything set up, I boot up my computer and I try to install windows but it says it doesnt detect my hard drive. I have the IDE cable connected and the power. Any suggestions on how to fix this? Also, is a floppy drive a required part?


    I have no idea what your specs are but I will assume there relatively current. No you don't need a floppy.
    1. Check drive and make sure it is set for master.
    2. Install blue end of cable on 1st IDE port (port0) on the board, check the manual.
    3. Install HD on other end of cable and connect power.
    4. Access BIOS usually delete key, check manual.
    5. Make sure that PATA is enabled and that the BIOS can see your drive. (I'm assuming when you say IDE you mean PATA and not SATA even though they are both technically IDE)
    6. If you connected the HD LED ( Light ) on the front panel you should see it light when you Boot the machine. You should also be able to hear it spin up if you listen carefully.

    If the BIOS can't see the drive Windows/Linux probably won't either. ( I would say certainly won't except I have seen some posts that say the BIOS didn't but they were able to load windows. Don't have a clue how that's possible though.)
  3. Let me start over here. With my motherboard came 2 ribbon cables, one with 3 connectors, one with 2. I also have a blue cable that has a long flat connector at one end that fits into the hard drive, and the other end of the cable is a connector with an "L" shaped opening. it says serial ATA on this end. The blue cable is the ony one I recieved that can be plugged into the larger slot on the hard drive. I'm guessing the ribbons are for the DVD drive seeing as how thats the only thing they fit in. So on the hard drive I have the blue cable with the large end connected to the hard drive and smaller end into these slots on the motherboard. There are a few of these slots on the motherboard, they are the L shaped ones, theres 2 orange and 1 purple. I also don't know what the "jumpers" are that you guys are talking about because theres nothing on the hard drive that I can switch and I dont think it came with anything else.

    Edit: I just looked in the box and there was a bag with some screws and this little black thing which I guess is the jumper. What do I do with it.
  4. Ok, Post specs.
  5. C2D e6400
    2 GB XMS2 ddr2 800
    8800 GTS
    965p DS3
    HIPER 580 PSU
    Western Digital 160 GB SATA HDD

    I just tried putting the jumper in the only other place show in the manual and it still says there is no master drive in the bios.
  6. Ok, forget my other post. I should have known that you had a SATA drive. Give me a minute to look. Maybe, in the mean time, someone with this setup can reply.
  7. I just went to the BIOS and went to the standard CMOS and told it to auto detect hard drives on all of the amsters and it still couldnt find any.
  8. the board is SATA 3Gb/s (sata2). Which WD 160 drive? is it sata2. It probably is so make sure the strap is not set to downgrade to sata1. Probably set to stat2 at factory default. does the drive have a 4 pin molex power connector? Like the old PATA drives.
  9. I just put a WD74 gig Raptor in my old machine. The sata cable that came with the drive had a small plug for the MB and a large one for the drive. This pulls the power from the MB. My drive also had the 4 pin Molex to power directly from the power supply. You are warned not to plug both in or you will damage the drive. So if your drive has the 4 pin Molex plug you either don't use it, or you use the sata cable that came with the MB (small plugs on both ends) and the 4 pin Molex plugged into the PS.
  10. For a SATA drive you'll probably have to use a floppy (if one came with the HDD)
  11. What do you mean by a 4 pin molex. Mine has a the big slot the jumper slot and then the power slot which has 4 male connectors in 1 row.
  12. Quote:
    For a SATA drive you'll probably have to use a floppy (if one came with the HDD)

    only the HDD, the instructions and the bag of screws and a jumper came with it. Plus a cd.
  13. Quote:
    What do you mean by a 4 pin molex. Mine has a the big slot the jumper slot and then the power slot which has 4 male connectors in 1 row.


    What is the model # of the drive. let me get some info on it. I suspect that the big slot is the combo sata and sata power connectors (in one big slot I think). The 4 male pins that are in a row is probably the power supply connector. (Called 4 pin Molex) See above post.
  14. Quote:
    For a SATA drive you'll probably have to use a floppy (if one came with the HDD)

    only the HDD, the instructions and the bag of screws and a jumper came with it. Plus a cd.

    I'm not 100% sure but I think htat's only if you are going to RAID.
  15. Jumper for a SATA HDD isn't for RAID... if it's a SATA II drive the jumper is to set it to SATA speeds on a mobo that doesn't support SATA II
  16. Well... installing XP on there... hmm... If XP won't recognize it then the only way I know of is to use a floppy. Unless the drivers are on that CD...

    Try looking through that manual to find anything on that.
  17. Quote:
    Jumper for a SATA HDD isn't for RAID... if it's a SATA II drive the jumper is to set it to SATA speeds on a mobo that doesn't support SATA II


    I looked at the gigabyte web page and unless I am mistaken the board does support sata2. I never said or even alluded to the fact that the jumper was for RAID. As a matter of fact I explicitly said that the jumper was for changing from sata2 to sata1 which he did no want to do. I said that the floppy, that you said he needed, was probably only required for a RAID setup. Are you reading the posts?
  18. Quote:
    Well... installing XP on there... hmm... If XP won't recognize it then the only way I know of is to use a floppy. Unless the drivers are on that CD...

    Try looking through that manual to find anything on that.

    The BIOS or CMOS or whatever doesnt detect it either.

    The model is WD1600JSRTL
  19. Do you have a model number of the WD hard drive?

    Question meant for OP
  20. The model is WD1600JSRTL (posted again so it will show as a new post for you)
  21. Quote:
    silverspade14 wrote:
    Dante_Jose_Cuervo wrote:
    For a SATA drive you'll probably have to use a floppy (if one came with the HDD)

    only the HDD, the instructions and the bag of screws and a jumper came with it. Plus a cd.


    I'm not 100% sure but I think htat's only if you are going to RAID.


    Lol, yes I'm reading the posts. I just misunderstood what you said. I thought you were talking about the jumper. if he was doing RAID though... that cd wouldn't help him. The RAID drivers would be with the mobo... or a RAID controller if you bought a dedicated one.

    Anyways... onto the original topic of this... @ the OP... have you figured out what's on that CD?
  22. If you can see that image it is the same as the Raptor in my earlier post. you shouldn't need any drivers for the BIOS to see the drive. Important question. Did you use the large plug that came with the HD and the 4 pin power to the power supply at the same time?

    http://support.wdc.com/images/kb/sata.gif
  23. Yes I used the plug that goes into the SATA Driver and the Data and also the one that goes into the legacy power thing.
  24. Quote:
    Yes I used the plug that goes into the SATA Driver and the Data and also the one that goes into the legacy power thing.


    In the box with my Raptor, and probably yours, there was a piece of paper warning against using both at the same time. The warning said it would damage the drive. See earlier post. unplug the 4 pin power supply plug. Next important question. Is your drive spinning up? Open case get close to it you should hear it spin up when you turn on the machine.
  25. Quote:
    Yes I used the plug that goes into the SATA Driver and the Data and also the one that goes into the legacy power thing.


    Ok so let me get this straight... you used the data cable, SATA power cable and Molex connector? Oy... you might have ruined your drive right there. Unplug the molex connector like Zorg said and make sure the drive spins up. If it doesn't... then you need to RMA the drive... if you can.
  26. No papers came with mine that said that. In my manual it said if it came with the WD SATA cable than I am supposed to use both. I tried booting up without the power in the HDD but it still didn't detect. I'll check and see if I hear it turn on.

    Edit: IT sounded to me like it was making some noice but I couldn't tell, it might have been something else in the case.
  27. That's why I couldn't understand all of the talk about floppies and such, which had no bearing on solving his problem.
  28. Quote:
    No papers came with mine that said that. In my manual it said if it came with the WD SATA cable than I am supposed to use both. I tried booting up without the power in the HDD but it still didn't detect. I'll check and see if I hear it turn on.

    Edit: IT sounded to me like it was making some noice but I couldn't tell, it might have been something else in the case.



    Taken from SATA installation instructions on WD site

    Quote:
    Attach the power supply cable:

    If your system does not support hot plugging (check with your system manufacturer), it must be turned off and unplugged before installing the drive. To supply power to the drive you may use either the SATA power connector or the legacy ATA-4-pin power connector on the back of the drive (see image below).

    Important: Do not connect both the SATA and the legacy ATA power cable to the drive at the same time. This may result in damage to the drive. In order to take advantage of hot-plug capabilities for your Serial ATA hard drive, you must use the Serial ATA power connection, not the Legacy (Molex) power connection. The Legacy (Molex) power connection does not support hot-plugging. For more information on hot-plugging, please see Answer ID 941.
  29. Quote:
    No papers came with mine that said that. In my manual it said if it came with the WD SATA cable than I am supposed to use both. I tried booting up without the power in the HDD but it still didn't detect. I'll check and see if I hear it turn on.

    Edit: IT sounded to me like it was making some noice but I couldn't tell, it might have been something else in the case.


    You'll be able to tell if the HDD is spinning up because that's about one of the loudest things in the case. But just to make sure... try unplugging anything that could make any noise and then turn on the PC. Just keep it on long enough to determine.

    Quote:
    That's why I couldn't understand all of the talk about floppies and such, which had no bearing on solving his problem.


    Ya... well, as you may know... BIOS still has some compatibility problems with SATA, that INCLUDES detecting SATA devices. The reason I mentioned a floppy is because my friend had a similar problem and we solved it using a floppy with the hdd drivers. However, now that we've determined that it might be the power connectors... that clears things up eh? Sorry if I confused you guys.
  30. You probably fried it. and just because it spins up doesn't mean it's not damaged. But before you quit, as per earlier post, try with the SATA and SATA power connector only. If that doesn't work use the SATA (data only) cable that came with the Motherboard and the 4 pin Molex from the power supply. If that doesn't work you are probably SOL. Sorry.
  31. So what are you telling me here? I need a new HDD? If thats the case then before I do that I'll take to to the local computer store and see if it still works.
  32. You saw my post? Does the drive spin up?
  33. I listened and it definatley sounds like it spins up but then it sounds like it stops.
  34. Quote:

    Ya... well, as you may know... BIOS still has some compatibility problems with SATA, that INCLUDES detecting SATA devices. The reason I mentioned a floppy is because my friend had a similar problem and we solved it using a floppy with the hdd drivers. However, now that we've determined that it might be the power connectors... that clears things up eh? Sorry if I confused you guys.


    Just curious, where did you load these drivers so that the BIOS would see the drive? Are you talking about a BIOS flash?
  35. Quote:
    I listened and it definatley sounds like it spins up but then it sounds like it stops.


    That should be enough. Did you try the different configurations in my earlier post?
  36. I tryed it without the power cable but I didnt get the SATA data only cable.
  37. Quote:
    I tryed it without the power cable but I didnt get the SATA data only cable.


    Damn, I would have thought there would be one in the box. Well it spins anyway. Did you plug the cabel into SATAII0? Looks like it's the top plug of the column of 4 on the right side of the board.
  38. Yea its in the SATAII0 slot. i'm gunna check the papers to see if I can get it refunded or I might just go buy a new one.
  39. Quote:
    Yea its in the SATAII0 slot. i'm gunna check the papers to see if I can get it refunded or I might just go buy a new one.


    One more thing, actually two. First, look in the manual and carefully follow the directions to reset the CMOS and try again. The board should be set by default to see the drive however I'm not 100% sure of that. Second, before you do anything call or email WD tech support to see if this supposed possible damage to the drive is real or BS. I downloaded the board manual and I'll see if I can find anything.
  40. Quote:

    Ya... well, as you may know... BIOS still has some compatibility problems with SATA, that INCLUDES detecting SATA devices. The reason I mentioned a floppy is because my friend had a similar problem and we solved it using a floppy with the hdd drivers. However, now that we've determined that it might be the power connectors... that clears things up eh? Sorry if I confused you guys.


    Just curious, where did you load these drivers so that the BIOS would see the drive? Are you talking about a BIOS flash?

    No, not a BIOS flash. Apparently... the BIOS couldn't recognize his deskstar T7K250 SATA drive. So we went to hitachi's website, got the drivers, and got the device manager to recognize them. After that we rebooted, went to CMOS and then it was recognized there. Weird... but it worked!
  41. If the bios does not see it, then windows won't either.
    1. Plug the sata signal cable into the drive and the other end into one of the motherboard sata ports. It doesn't matter which end, they are both the same. If you have two different sets of sata ports, use the main? set. The second set will need a driver before it can be used.
    2. Plug one of the sata psu power cables into the drive. In my first build, I plugged both the sata power cable, and the 4 pin molex into my WD raptor, and it worked just fine, so don't worry too much if you did both.
    3. Boot to bios, and check that the drive shows up in the boot order part of the bios.
  42. I've seen some posts like this. How did you load XP if the BIOS couldn't see the drive?
  43. I thought the SATA power and 4 pin molex thing might be BS. He has the sata plugged into the first SATA port but no joy.
  44. Don't forget to get back into the BIOS and set the drive to auto detect on that port.
  45. Newegg says that this is a SATA 3.0Gb/s Hard Drive which it is not. The box in which the drive comes states that it is a SATA 300 MB/s drive.

    Could this be a problem or no?
  46. Quote:
    Newegg says that this is a SATA 3.0Gb/s Hard Drive which it is not. The box in which the drive comes states that it is a SATA 300 MB/s drive.

    Could this be a problem or no?


    SATA 3Gb is SATA300MB is SATAII
  47. Make sure the strap/jumper is the way it came from the factory. No spread spectrum and no SATA2 to SATA1 reduction.
  48. Quote:
    I've seen some posts like this. How did you load XP if the BIOS couldn't see the drive?


    It was an extra storage drive. The OS wasn't on it... it was on an old ATA-100 drive he carried over from an ealier build, but since it seemed like a similar problem I figured I might as well put in my $.02. Now... how did the device manager see it when BIOS couldn't? No idea... I'm stumped... but the bottom line is this: the drive works now! Now could we just leave this alone? We've already narrowed this down to a POWER CONNECTOR problem... not a driver problem.
  49. check geofelts post. He said both power connectors won't fry the drive it's WD BS.
Ask a new question

Read More

Homebuilt Hard Drives Systems