Wow. Where to start. First off, I'll say what a ride this has been so far. Long story short, I lost my IT job a while back. So my wife and I decided maybe it was the right time to start a computer repair business. Been doing it a few months, and you have good weeks and bad weeks. Started from our house, and trying to kick start it.
So here we are a few months in, got the chance to get a store front, there is a small local office supply store right beside the post office, so location is great due to all the traffic in and out of there. The better part is that I am not going to always be able to be there, with starting a part time job, but will be able to check in. The owner is instructing his staff that they can accept equipment for us. We can repair it, bring it back, etc. Price is dirt cheap too.
Here is my trouble. I've been asked aside from my standard waiver form, to make up a list of questions that the office staff can ask customers if I'm not available, that way my assumption is that this form can be taped to the computer as a note, etc.
Of course there are the usual questions like customer's name, address, phone number, email, etc to ask. As well as asking what OS, ram, and symptoms.
However, any other ideas what I should include? Any specific questions I should be asking? I'm not a newbie by the way, been working with computers about 12 years. Just one of those things, it's like in my head when I need it to be if it makes sense. But to sit down and compile a list for someone who may not be as tech savvy as me who will be speaking to my customers is a little daunting. Any ideas folks? Thanks in advance.
So here we are a few months in, got the chance to get a store front, there is a small local office supply store right beside the post office, so location is great due to all the traffic in and out of there. The better part is that I am not going to always be able to be there, with starting a part time job, but will be able to check in. The owner is instructing his staff that they can accept equipment for us. We can repair it, bring it back, etc. Price is dirt cheap too.
Here is my trouble. I've been asked aside from my standard waiver form, to make up a list of questions that the office staff can ask customers if I'm not available, that way my assumption is that this form can be taped to the computer as a note, etc.
Of course there are the usual questions like customer's name, address, phone number, email, etc to ask. As well as asking what OS, ram, and symptoms.
However, any other ideas what I should include? Any specific questions I should be asking? I'm not a newbie by the way, been working with computers about 12 years. Just one of those things, it's like in my head when I need it to be if it makes sense. But to sit down and compile a list for someone who may not be as tech savvy as me who will be speaking to my customers is a little daunting. Any ideas folks? Thanks in advance.