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Annoying explorer.exe crash loop upon start-up

Last response: in Windows 7
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June 30, 2011 6:50:59 AM

Similar thread was posted before, but due to some reason got deleted
hence posting again, as I have serious technical issue which needs your attention

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Explorer.exe crashes and reappear repeatedly again and again upon start-up, making it difficult to open even task manager.

Have run Malwarebytes Anti-malware thoroughly and anti-virus scan too in the safe mode, but problem stills persists.

AppCrash view report is as follows :

  1. Version=1
  2. EventType=APPCRASH
  3. EventTime=129468986261546000
  4. ReportType=2
  5. Consent=1
  6. UploadTime=129511682877366000
  7. ReportIdentifier=a517dbb1-634e-11e0-b786-001e375c8591
  8. IntegratorReportIdentifier=a517dbb0-634e-11e0-b786-001e375c8591
  9. Response.BucketId=2327768463
  10. Response.BucketTable=1
  11. Response.type=4
  12. Sig[0].Name=Application Name
  13. Sig[0].Value=Explorer.EXE
  14. Sig[1].Name=Application Version
  15. Sig[1].Value=6.1.7601.17514
  16. Sig[2].Name=Application Timestamp
  17. Sig[2].Value=4ce796f3
  18. Sig[3].Name=Fault Module Name
  19. Sig[3].Value=StackHash_965a
  20. Sig[4].Name=Fault Module Version
  21. Sig[4].Value=6.1.7601.17514
  22. Sig[5].Name=Fault Module Timestamp
  23. Sig[5].Value=4ce7b96e
  24. Sig[6].Name=Exception Code
  25. Sig[6].Value=c0000374
  26. Sig[7].Name=Exception Offset
  27. Sig[7].Value=000c37b7
  28. DynamicSig[1].Name=OS Version
  29. DynamicSig[1].Value=6.1.7601.2.1.0.256.1
  30. DynamicSig[2].Name=Locale ID
  31. DynamicSig[2].Value=1033
  32. DynamicSig[22].Name=Additional Information 1
  33. DynamicSig[22].Value=965a
  34. DynamicSig[23].Name=Additional Information 2
  35. DynamicSig[23].Value=965a628fe86b9578df10d41c43586d85
  36. DynamicSig[24].Name=Additional Information 3
  37. DynamicSig[24].Value=50f6
  38. DynamicSig[25].Name=Additional Information 4
  39. DynamicSig[25].Value=50f6a2704d63d2b9d0d3d72da0eeb202
  40. UI[2]=C:\Windows\Explorer.EXE
  41. UI[3]=Windows Explorer has stopped working
  42. UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
  43. UI[5]=Check online for a solution and close the program
  44. UI[6]=Check online for a solution later and restart the program
  45. UI[7]=Close the program
  46. LoadedModule[0]=C:\Windows\Explorer.EXE
  47. LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
  48. LoadedModule[2]=C:\Windows\system32\kernel32.dll
  49. LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
  50. LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
  51. LoadedModule[5]=C:\Windows\system32\msvcrt.dll
  52. LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
  53. LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
  54. LoadedModule[8]=C:\Windows\system32\GDI32.dll
  55. LoadedModule[9]=C:\Windows\system32\USER32.dll
  56. LoadedModule[10]=C:\Windows\system32\LPK.dll
  57. LoadedModule[11]=C:\Windows\system32\USP10.dll
  58. LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
  59. LoadedModule[13]=C:\Windows\system32\SHELL32.dll
  60. LoadedModule[14]=C:\Windows\system32\ole32.dll
  61. LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
  62. LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
  63. LoadedModule[17]=C:\Windows\system32\DUser.dll
  64. LoadedModule[18]=C:\Windows\system32\DUI70.dll
  65. LoadedModule[19]=C:\Windows\system32\IMM32.dll
  66. LoadedModule[20]=C:\Windows\system32\MSCTF.dll
  67. LoadedModule[21]=C:\Windows\system32\UxTheme.dll
  68. LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
  69. LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
  70. LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
  71. LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
  72. LoadedModule[26]=C:\Windows\system32\dwmapi.dll
  73. LoadedModule[27]=C:\Windows\system32\slc.dll
  74. LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
  75. LoadedModule[29]=C:\Windows\system32\Secur32.dll
  76. LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
  77. LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
  78. LoadedModule[32]=C:\Windows\system32\WINSTA.dll
  79. LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
  80. LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
  81. LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
  82. LoadedModule[36]=C:\Windows\system32\profapi.dll
  83. LoadedModule[37]=C:\Windows\system32\apphelp.dll
  84. LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
  85. LoadedModule[39]=C:\Windows\system32\EhStorShell.dll
  86. LoadedModule[40]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
  87. LoadedModule[41]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
  88. LoadedModule[42]=C:\Windows\system32\WININET.dll
  89. LoadedModule[43]=C:\Windows\system32\urlmon.dll
  90. LoadedModule[44]=C:\Windows\system32\CRYPT32.dll
  91. LoadedModule[45]=C:\Windows\system32\MSASN1.dll
  92. LoadedModule[46]=C:\Windows\system32\iertutil.dll
  93. LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
  94. LoadedModule[48]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
  95. LoadedModule[49]=C:\Windows\system32\VERSION.dll
  96. LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
  97. LoadedModule[51]=C:\Windows\system32\CRYPTSP.dll
  98. LoadedModule[52]=C:\Windows\system32\rsaenh.dll
  99. LoadedModule[53]=C:\Windows\system32\MSImg32.dll
  100. LoadedModule[54]=C:\Windows\System32\cscui.dll
  101. LoadedModule[55]=C:\Windows\System32\CSCDLL.dll
  102. LoadedModule[56]=C:\Windows\system32\CSCAPI.dll
  103. LoadedModule[57]=C:\Windows\system32\ntshrui.dll
  104. LoadedModule[58]=C:\Windows\system32\srvcli.dll
  105. LoadedModule[59]=C:\Windows\system32\IconCodecService.dll
  106. LoadedModule[60]=C:\Windows\system32\RpcRtRemote.dll
  107. LoadedModule[61]=C:\Windows\system32\wkscli.dll
  108. LoadedModule[62]=C:\Windows\system32\netutils.dll
  109. LoadedModule[63]=C:\Windows\system32\SndVolSSO.DLL
  110. LoadedModule[64]=C:\Windows\system32\HID.DLL
  111. LoadedModule[65]=C:\Windows\System32\MMDevApi.dll
  112. LoadedModule[66]=C:\Windows\system32\timedate.cpl
  113. LoadedModule[67]=C:\Windows\system32\ATL.DLL
  114. LoadedModule[68]=C:\Windows\system32\actxprxy.dll
  115. LoadedModule[69]=C:\Windows\system32\ntmarta.dll
  116. LoadedModule[70]=C:\Windows\system32\WLDAP32.dll
  117. LoadedModule[71]=C:\Windows\System32\shdocvw.dll
  118. LoadedModule[72]=C:\Windows\system32\LINKINFO.dll
  119. LoadedModule[73]=C:\Windows\system32\USERENV.dll
  120. LoadedModule[74]=C:\Windows\System32\shacct.dll
  121. LoadedModule[75]=C:\Windows\System32\gameux.dll
  122. LoadedModule[76]=C:\Windows\System32\XmlLite.dll
  123. LoadedModule[77]=C:\Windows\System32\wer.dll
  124. LoadedModule[78]=C:\Windows\system32\SAMLIB.dll
  125. LoadedModule[79]=C:\Windows\system32\MsftEdit.dll
  126. LoadedModule[80]=C:\Windows\system32\msls31.dll
  127. LoadedModule[81]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
  128. LoadedModule[82]=C:\Windows\system32\authui.dll
  129. LoadedModule[83]=C:\Windows\system32\CRYPTUI.dll
  130. LoadedModule[84]=C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
  131. LoadedModule[85]=C:\Windows\system32\NetworkExplorer.dll
  132. LoadedModule[86]=C:\Program Files\Microsoft Office\Office12\GrooveMisc.dll
  133. LoadedModule[87]=C:\Windows\System32\msxml3.dll
  134. LoadedModule[88]=C:\Windows\system32\msiltcfg.dll
  135. LoadedModule[89]=C:\Windows\system32\msi.dll
  136. LoadedModule[90]=C:\Windows\system32\WINMM.dll
  137. LoadedModule[91]=C:\Windows\system32\wdmaud.drv
  138. LoadedModule[92]=C:\Windows\system32\ksuser.dll
  139. LoadedModule[93]=C:\Windows\system32\AVRT.dll
  140. LoadedModule[94]=C:\Windows\system32\AUDIOSES.DLL
  141. LoadedModule[95]=C:\Windows\system32\msacm32.drv
  142. LoadedModule[96]=C:\Windows\system32\MSACM32.dll
  143. LoadedModule[97]=C:\Windows\system32\midimap.dll
  144. LoadedModule[98]=C:\Windows\System32\l3codeca.acm
  145. LoadedModule[99]=C:\Windows\system32\msutb.dll
  146. LoadedModule[100]=C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchromebrowserrecordhelper.dll
  147. LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
  148. LoadedModule[102]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCP90.dll
  149. LoadedModule[103]=C:\Program Files\SweetIM\Messenger\mgAdaptersProxy.dll
  150. LoadedModule[104]=C:\Program Files\SweetIM\Messenger\MSVCR71.dll
  151. LoadedModule[105]=C:\Windows\System32\SyncCenter.dll
  152. LoadedModule[106]=C:\Windows\system32\stobject.dll
  153. LoadedModule[107]=C:\Windows\system32\BatMeter.dll
  154. LoadedModule[108]=C:\Windows\system32\WTSAPI32.dll
  155. LoadedModule[109]=C:\Windows\system32\WINTRUST.dll
  156. LoadedModule[110]=C:\Windows\system32\es.dll
  157. LoadedModule[111]=C:\Windows\system32\prnfldr.dll
  158. LoadedModule[112]=C:\Windows\system32\WINSPOOL.DRV
  159. LoadedModule[113]=C:\Windows\System32\UIAnimation.dll
  160. LoadedModule[114]=C:\Windows\system32\dxp.dll
  161. LoadedModule[115]=C:\Windows\system32\Syncreg.dll
  162. LoadedModule[116]=C:\Windows\ehome\ehSSO.dll
  163. LoadedModule[117]=C:\Windows\System32\netshell.dll
  164. LoadedModule[118]=C:\Windows\System32\IPHLPAPI.DLL
  165. LoadedModule[119]=C:\Windows\system32\NSI.dll
  166. LoadedModule[120]=C:\Windows\System32\WINNSI.DLL
  167. LoadedModule[121]=C:\Windows\System32\nlaapi.dll
  168. LoadedModule[122]=C:\Windows\System32\AltTab.dll
  169. LoadedModule[123]=C:\Windows\system32\wpdshserviceobj.dll
  170. LoadedModule[124]=C:\Windows\system32\PortableDeviceTypes.dll
  171. LoadedModule[125]=C:\Windows\system32\PortableDeviceApi.dll
  172. LoadedModule[126]=C:\Windows\System32\pnidui.dll
  173. LoadedModule[127]=C:\Windows\System32\QUtil.dll
  174. LoadedModule[128]=C:\Windows\System32\wevtapi.dll
  175. LoadedModule[129]=C:\Windows\system32\dhcpcsvc.DLL
  176. LoadedModule[130]=C:\Windows\system32\WS2_32.dll
  177. LoadedModule[131]=C:\Windows\system32\dhcpcsvc6.DLL
  178. LoadedModule[132]=C:\Windows\system32\btncopy.dll
  179. LoadedModule[133]=C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
  180. LoadedModule[134]=C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.DLL
  181. LoadedModule[135]=C:\Windows\system32\OLEPRO32.DLL
  182. LoadedModule[136]=C:\Windows\system32\comdlg32.dll
  183. LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCP80.dll
  184. LoadedModule[138]=C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng.nlr
  185. LoadedModule[139]=C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
  186. LoadedModule[140]=C:\Windows\System32\cscobj.dll
  187. LoadedModule[141]=C:\Windows\system32\credssp.dll
  188. LoadedModule[142]=C:\Windows\System32\srchadmin.dll
  189. LoadedModule[143]=C:\Program Files\Software Informer\sbtn.dll
  190. LoadedModule[144]=C:\Windows\System32\npmproxy.dll
  191. LoadedModule[145]=C:\Windows\System32\Actioncenter.dll
  192. LoadedModule[146]=C:\Windows\system32\mssprxy.dll
  193. LoadedModule[147]=C:\Windows\system32\fxsst.dll
  194. LoadedModule[148]=C:\Windows\system32\FXSAPI.dll
  195. LoadedModule[149]=C:\Windows\system32\FXSRESM.DLL
  196. LoadedModule[150]=C:\Windows\system32\Wlanapi.dll
  197. LoadedModule[151]=C:\Windows\system32\wlanutil.dll
  198. LoadedModule[152]=C:\Windows\system32\wwanapi.dll
  199. LoadedModule[153]=C:\Windows\system32\wwapi.dll
  200. LoadedModule[154]=C:\Windows\System32\QAgent.dll
  201. LoadedModule[155]=C:\Windows\System32\bthprops.cpl
  202. LoadedModule[156]=C:\Windows\system32\imapi2.dll
  203. LoadedModule[157]=C:\Windows\System32\hgcpl.dll
  204. LoadedModule[158]=C:\Windows\System32\provsvc.dll
  205. LoadedModule[159]=C:\Windows\system32\SXS.DLL
  206. LoadedModule[160]=C:\Windows\system32\btmmhook.dll
  207. LoadedModule[161]=C:\Program Files\WIDCOMM\Bluetooth Software\btkeyind.dll
  208. LoadedModule[162]=C:\Windows\system32\OLEACC.dll
  209. LoadedModule[163]=C:\Program Files\Internet Explorer\ieproxy.dll
  210. LoadedModule[164]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
  211. LoadedModule[165]=C:\Windows\system32\thumbcache.dll
  212. LoadedModule[166]=C:\Windows\system32\PSAPI.DLL
  213. LoadedModule[167]=C:\Windows\system32\ieframe.DLL
  214. LoadedModule[168]=C:\Windows\system32\MPR.dll
  215. LoadedModule[169]=C:\Windows\System32\drprov.dll
  216. LoadedModule[170]=C:\Windows\System32\ntlanman.dll
  217. LoadedModule[171]=C:\Windows\System32\davclnt.dll
  218. LoadedModule[172]=C:\Windows\System32\DAVHLPR.dll
  219. LoadedModule[173]=C:\Windows\System32\StructuredQuery.dll
  220. LoadedModule[174]=C:\Windows\system32\BtwNamespaceExt.dll
  221. LoadedModule[175]=C:\Windows\system32\RASAPI32.dll
  222. LoadedModule[176]=C:\Windows\system32\rasman.dll
  223. LoadedModule[177]=C:\Windows\system32\BtwNeLib.dll
  224. LoadedModule[178]=C:\Windows\system32\btwapi.dll
  225. LoadedModule[179]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80.DLL
  226. LoadedModule[180]=C:\Windows\system32\btosif.dll
  227. LoadedModule[181]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
  228. LoadedModule[182]=C:\Windows\system32\btwpimif.dll
  229. LoadedModule[183]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_03ca5532205cb096\MFC80ENU.DLL
  230. LoadedModule[184]=C:\Windows\system32\mswsock.dll
  231. LoadedModule[185]=C:\Windows\System32\wshBth.dll
  232. LoadedModule[186]=C:\Windows\system32\btrez.dll
  233. LoadedModule[187]=C:\Windows\system32\dsrole.dll
  234. LoadedModule[188]=C:\Windows\System32\NaturalLanguage6.dll
  235. LoadedModule[189]=C:\Windows\System32\NLSData0009.dll
  236. LoadedModule[190]=C:\Windows\System32\NLSLexicons0009.dll
  237. LoadedModule[191]=C:\Windows\System32\mf.dll
  238. LoadedModule[192]=C:\Windows\System32\MFPlat.DLL
  239. LoadedModule[193]=C:\Windows\System32\wscinterop.dll
  240. LoadedModule[194]=C:\Windows\System32\WSCAPI.dll
  241. LoadedModule[195]=C:\Windows\System32\wscui.cpl
  242. LoadedModule[196]=C:\Windows\System32\werconcpl.dll
  243. LoadedModule[197]=C:\Windows\System32\framedynos.dll
  244. LoadedModule[198]=C:\Windows\System32\wercplsupport.dll
  245. LoadedModule[199]=C:\Windows\System32\msxml6.dll
  246. LoadedModule[200]=C:\Windows\system32\dnsapi.DLL
  247. LoadedModule[201]=C:\Windows\System32\hcproviders.dll
  248. LoadedModule[202]=C:\Windows\system32\samcli.dll
  249. LoadedModule[203]=C:\Program Files\ESET\ESET Smart Security\shellExt.dll
  250. LoadedModule[204]=C:\Windows\system32\syncui.dll
  251. LoadedModule[205]=C:\Windows\system32\SYNCENG.dll
  252. LoadedModule[206]=C:\Windows\system32\twext.dll
  253. LoadedModule[207]=C:\Program Files\WinRAR\rarext.dll
  254. LoadedModule[208]=C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL
  255. LoadedModule[209]=C:\Windows\system32\MFC42u.DLL
  256. LoadedModule[210]=C:\Windows\system32\ODBC32.dll
  257. LoadedModule[211]=C:\Windows\system32\odbcint.dll
  258. LoadedModule[212]=C:\Program Files\Windows Media Player\wmpnssui.dll
  259. LoadedModule[213]=C:\Windows\system32\nvcpl.dll
  260. LoadedModule[214]=C:\Program Files\Windows Sidebar\sbdrop.dll
  261. LoadedModule[215]=C:\Windows\system32\zipfldr.dll
  262. LoadedModule[216]=C:\Windows\system32\usbui.dll
  263. LoadedModule[217]=C:\Windows\system32\wpdshext.dll
  264. LoadedModule[218]=C:\Windows\system32\audiodev.dll
  265. LoadedModule[219]=C:\Windows\system32\WMVCore.DLL
  266. LoadedModule[220]=C:\Windows\system32\WMASF.DLL
  267. LoadedModule[221]=C:\Windows\system32\EhStorAPI.dll
  268. LoadedModule[222]=C:\Windows\system32\SearchFolder.dll
  269. State[0].Key=Transport.DoneStage1
  270. State[0].Value=1
  271. FriendlyEventName=Stopped working
  272. ConsentKey=APPCRASH
  273. AppName=Windows Explorer
  274. AppPath=C:\Windows\Explorer.EXE



Crash Dump file report :

C:\WINDOWS\Minidump\062711-19437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x32492B)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF848BC024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe


Problem started after I installed Demon Tool (later uninstalled it in safe mode) and downloaded one .mkv file on desktop (coudn't delete it, tried unclocker too).
Have tried almost every piece of useful info. available over net, even did sfc /scannow (cmd window closes soon after giving this command) but all in vain.


June 30, 2011 5:38:34 PM

probably should just reinstall windows
January 5, 2013 11:33:28 PM

I know is REALLY late to post this (almost 3 years late), but i just found the solution to most of "explorer crashing" issues.

First, run the Windows Repair console (or whatever it is called, im running Windows XP in Spanish so i dont remember how it is called in english) from the CD.

There, you'll be asked to choose one system folder instance to login as administrator. If it doesnt have a password, just press Enter.

When you get to the "C:\" line, write MAP to see which drive letter has your Windows CD. type "X:" (where X is the letter of your CD/DVD drive) and press enter.

There, type "cd i386" and you'll access the X:\i386 folder. Now, type "expand explorer.ex_ C:\windows" and overwrite your old "explorer".

Type exit, and hit Enter.

That should get rid of your Explorer issues, because you'll be using the original explorer that came with your Windows Install.

You can use this same method to fix WinLogon.exe when it's damaged, just replace "explorer.ex_" with "winlogon.ex_"; but you have to use C:\Windows\system32 instead of C:\windows.


Sorry 'bout my bad english, but it is not my native language.
!