windows xp sp2 fails to install catalog files

Archived from groups: microsoft.public.windowsxp.basics (More info?)

I'm currently running Windows XP Home Edition SP1 Version 2002. I have just
received my MS windows XP service pack 2 update CD. The update fails and gets
the error "failed to install catalog files". I am then forced to cancel the
update process.

In the past I have tried several times, without success, to update to sp2
via the web update service.

I have not been able to uninstall the part of sp2 that has been installed,
either after trying via the web, or via the CD.

Help!

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Does anyone know a direct resolution for this problem?

Thanks,

Andrew

"Colin Barnhorst" wrote:

> Have you used the special SP2 phone support? (888) 772-4357
>
> --
> Colin Barnhorst [MVP Windows - Virtual Machine]
> "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> news:9ACE652F-68D9-42F9-A33E-D5112F00F2A5@microsoft.com...
> > I'm currently running Windows XP Home Edition SP1 Version 2002. I have
> > just
> > received my MS windows XP service pack 2 update CD. The update fails and
> > gets
> > the error "failed to install catalog files". I am then forced to cancel
> > the
> > update process.
> >
> > In the past I have tried several times, without success, to update to sp2
> > via the web update service.
> >
> > I have not been able to uninstall the part of sp2 that has been installed,
> > either after trying via the web, or via the CD.
> >
> > Help!
>
>
>

Archived from groups: microsoft.public.windowsxp.basics (More info?)

The fixes didn't work. Do you have any other suggestions?

Thanks,

Andrew

"Frank Saunders, MS-MVP" wrote:

> "Andrew" <Andrew@discussions.microsoft.com> wrote in message
> news:9ACE652F-68D9-42F9-A33E-D5112F00F2A5@microsoft.com
> > I'm currently running Windows XP Home Edition SP1 Version 2002. I
> > have just received my MS windows XP service pack 2 update CD. The
> > update fails and gets the error "failed to install catalog files". I
> > am then forced to cancel the update process.
> >
> > In the past I have tried several times, without success, to update to
> > sp2 via the web update service.
> >
> > I have not been able to uninstall the part of sp2 that has been
> > installed, either after trying via the web, or via the CD.
> >
> > Help!
>
> I don't know that error, but this is close and the fix might work:
> "Failed To Install Product Catalog" Error Message When You Install Windows
> XP
> http://support.microsoft.com/kb/823303
>
> --
> Frank Saunders, MS-MVP, IE/OE
> Please respond in Newsgroup only. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com./athome/s [...] fault.aspx
> http://defendingyourmachine.blogspot.com/
>
>
>