Windows 2000 Server Locking up

[jr]

Archived from groups: microsoft.public.win2000.general (More info?)

I have a very serious issue with a server here. I can't do anything with it
and I'm stumped on how to fix the problem. The server is a domain controller
and file server and operates just fine as long as I don't touch it (then
don't touch it). It has no proble authenticating users, storing files,
printing documents, running log on scripts, acting as an anti-virus server
and the DNS and DHCP features work very well. Normally I would just leave
the computer alone but I need to apply some patches to it. Here is what
happens when I try to do some work on it.

When I open internet explorer the system locks up.
When I open Control Panel the system locks up
When I open My Network Places the system locks up
When I try to open the properties of my network places the system does
nothing.
When I open My Computer the system locks up
When I boot to safe mode the system locks up and won't allow me to log in.

All of this started after applying the Update roll up for service pack 4,
the system will not let me roll back and I'm out of ideas. Any help would be
greatly appreciated.

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

jr wrote:

> I have a very serious issue with a server here. I can't do anything with it
> and I'm stumped on how to fix the problem. The server is a domain controller
> and file server and operates just fine as long as I don't touch it (then
> don't touch it). It has no proble authenticating users, storing files,
> printing documents, running log on scripts, acting as an anti-virus server
> and the DNS and DHCP features work very well. Normally I would just leave
> the computer alone but I need to apply some patches to it. Here is what
> happens when I try to do some work on it.
>
> When I open internet explorer the system locks up.
> When I open Control Panel the system locks up
> When I open My Network Places the system locks up
> When I try to open the properties of my network places the system does
> nothing.
> When I open My Computer the system locks up
> When I boot to safe mode the system locks up and won't allow me to log in.
>
> All of this started after applying the Update roll up for service pack 4,
> the system will not let me roll back and I'm out of ideas. Any help would be
> greatly appreciated.
Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

 

[jr]

Archived from groups: microsoft.public.win2000.general (More info?)

You are a GENIOUS!!!!!

Thank you very much.

Here is what I did to repair the problem

Changed the value of
HKLM/System/CurrentControlSet/Services/APCPBEAgent/Start
to 4 to disable the service on boot. I was then able to install the upgrade
and switch the key back to 2. All is well now.

Thanks again for the help


"Torgeir Bakken (MVP)" wrote:

> jr wrote:
>
> > I have a very serious issue with a server here. I can't do anything with it
> > and I'm stumped on how to fix the problem. The server is a domain controller
> > and file server and operates just fine as long as I don't touch it (then
> > don't touch it). It has no proble authenticating users, storing files,
> > printing documents, running log on scripts, acting as an anti-virus server
> > and the DNS and DHCP features work very well. Normally I would just leave
> > the computer alone but I need to apply some patches to it. Here is what
> > happens when I try to do some work on it.
> >
> > When I open internet explorer the system locks up.
> > When I open Control Panel the system locks up
> > When I open My Network Places the system locks up
> > When I try to open the properties of my network places the system does
> > nothing.
> > When I open My Computer the system locks up
> > When I boot to safe mode the system locks up and won't allow me to log in.
> >
> > All of this started after applying the Update roll up for service pack 4,
> > the system will not let me roll back and I'm out of ideas. Any help would be
> > greatly appreciated.
> Hi,
>
> You haven't by any chance PowerChute 6.x UPS software (APC) installed
> on the computer?
>
> If so, upgrade it to v7 or uninstall it and see if that helps.
>
>
> PowerChute 6.x cases a lot of issues, much more than what is described
> here:
>
> CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
> 6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
> http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202
>
> Microsoft have published a knowledge base article for this issue as well:
>
> System with APC Powerchute 6.x UPS Software gives strange symptoms
> http://support.microsoft.com/kb/555386/
>
>
> This is how you can disable the PowerChute service if you are unable to
> uninstall it:
>
> Start Regedit.exe
>
> Locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
> Set the "Start" value to 4 (means disabled)
>
> Locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
> Set the "Start" value to 4 (means disabled)
>
> Reboot the computer.
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scriptcenter/default.mspx
>

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

Il se trouve que jr a formulé :
> I have a very serious issue with a server here. I can't do anything with it
> and I'm stumped on how to fix the problem. The server is a domain controller
> and file server and operates just fine as long as I don't touch it (then
> don't touch it). It has no proble authenticating users, storing files,
> printing documents, running log on scripts, acting as an anti-virus server
> and the DNS and DHCP features work very well. Normally I would just leave
> the computer alone but I need to apply some patches to it. Here is what
> happens when I try to do some work on it.
>
> When I open internet explorer the system locks up.
> When I open Control Panel the system locks up
> When I open My Network Places the system locks up
> When I try to open the properties of my network places the system does
> nothing.
> When I open My Computer the system locks up
> When I boot to safe mode the system locks up and won't allow me to log in.
>
> All of this started after applying the Update roll up for service pack 4,
> the system will not let me roll back and I'm out of ideas. Any help would be
> greatly appreciated.

Same problems on fiew servers !

I will look if I have Powerchute on them (I think yes)

Will tell you tomorrow

Yakapas

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