email/browser problem

Archived from groups: microsoft.public.windowsxp.basics (More info?)

morphukman wrote:
> Hi guys hopefully someone may be able to advise on this one
> we have a computer that we removed aol from running xp home
> sending and reciving email all ok, web brousing all ok but when you try to
> access help or any other button in incredimail nothing happens any ideas

Ask Incredimail.

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Hi,guys,i'm also hoping someone can help me.
I'm unable to open my browser and view websites.I'm afraid i might have pick
up some spy and adware.Need help to retrieve my browser and remove all those
wares.
frank wrote

"morphukman" wrote:

> Hi guys hopefully someone may be able to advise on this one
> we have a computer that we removed aol from running xp home
> sending and reciving email all ok, web brousing all ok but when you try to
> access help or any other button in incredimail nothing happens any ideas

Archived from groups: microsoft.public.windowsxp.basics (More info?)

"jonfran" <jonfran@discussions.microsoft.com> wrote in message
news:5BB8C1CC-DDBD-4351-99AE-262CB9C4FC37@microsoft.com
> Hi,guys,i'm also hoping someone can help me.
> I'm unable to open my browser and view websites.I'm afraid i might
> have pick up some spy and adware.Need help to retrieve my browser and
> remove all those wares.
> frank wrote
>
> "morphukman" wrote:
>
>> Hi guys hopefully someone may be able to advise on this one
>> we have a computer that we removed aol from running xp home
>> sending and reciving email all ok, web brousing all ok but when you
>> try to access help or any other button in incredimail nothing
>> happens any ideas

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/se [...] tware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/s [...] fault.aspx
http://defendingyourmachine.blogspot.com/