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Audio Problem on new build

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  • Windows 7
Last response: in Windows 7
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June 30, 2011 10:18:36 PM

With my new M5A88-VEVO board build I have gotten everything working great except for sound. I've troubleshot till my hands bled and to no avail. The on board card is a ALC892 realtek card. I've installed the drivers for it that came with the board, nothing. I uninstalled that and installed the drivers from the site, nothing. Here's the weird part, I even put in a soundcard that I KNOW is good and downloaded the drivers for that, no sound.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom(tm) II X6 1100T Processor, 3300 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0504, 6/14/2011
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 14.1 GB
Total Virtual Memory 32.0 GB
Available Virtual Memory 29.8 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys

Please help, I've literally tried everything before coming here.

Edit: It also recognizes when I plug in the speakers (as an audio device) and it looks like sound is playing in the volume mixer, except there is no sound... the speakers in question worked great on my other computer.

More about : audio problem build

a b $ Windows 7
June 30, 2011 10:28:47 PM

are you plugging into the front jack or the back jack? Is it green?

Also, if you go to the Sound Control panel, are you seeing "Speakers" as a device, with a green check mark next to it?
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a b $ Windows 7
June 30, 2011 10:29:21 PM

If your GPU card has HDMI capability then it is likely that Win 7 has put your GPU sound chip as the default sound device. Go to Control Panel / Sound. Check to see what the default device is. Make sure it is your onboard Realtek.
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June 30, 2011 10:32:26 PM

I'm plugging it into the back jack, the green one yeah. Default under playback is "Speakers - Realtek High Definition Audio" and "Realtek Digital Output - Realtek High Definition Audio"
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June 30, 2011 10:33:51 PM

Speakers have a check next to them yep
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a b $ Windows 7
June 30, 2011 10:41:48 PM

Double click the speakers from the Sound control panel, and verify this:
On Levels Tab, make sure there are no red circles with lines (turned off symbol) next to any of the items in the list. Make all volumes 100%
On the Ehancements tab, click the box that says Disable all Sound effects, an click the box that says Immediate mode.
On the Advanced tab, make sure both Exlusive boxes are checked. Also, try setting the quality to 16 bit 48 khz.

Also if you have headphones, try them in the same jack just for verification.
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June 30, 2011 10:50:27 PM

Okay, I did all of those things. Sound is still not working. I tried the headphones as well, no dice.
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June 30, 2011 10:51:19 PM

Also, it recognizes sound from my microphone and also shows sound in volume mixer... just wont produce any
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a b $ Windows 7
June 30, 2011 10:54:46 PM

From the sound control panel, click on the COmmunications tab. Then check the box next to Do Nothing.
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June 30, 2011 10:58:35 PM

I had already done that, still nothing
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June 30, 2011 10:59:14 PM

Should I remove my graphics card and see if the sound works?
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a b $ Windows 7
June 30, 2011 11:03:30 PM

I would try removing all audio devices that arent the mobo. So, the video card and the mic, and any USB ish you got plugged in.
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June 30, 2011 11:50:04 PM

give me a sec to remove the video card
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July 1, 2011 12:00:17 AM

I removed the video card... my speakers seem to be producing some staticy sounds but it's still not working
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July 1, 2011 12:27:51 AM

ugh nothing is working THIS IS SO FRUSTRATING
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a b $ Windows 7
July 1, 2011 5:24:17 AM

well, I originally responded to this thread because my mobo did the exact same thing. Every single thing I could think of short of reinstalling windows was done. I just bought a new soundcard to solve my problem, but you tried that and it didn't work. I am not sure else what to suggest, I'm stumped.
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