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Internet Explorer 9 install broke my computer???

Last response: in Windows 7
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June 30, 2011 10:20:32 PM
a b $ Windows 7
June 30, 2011 10:38:54 PM

Hello,

Well, it got as far as beginning to load the OS Kernel and Hardware Abstraction Layer. So you did not get to the 'Starting Windows' screen?

Here is a situation where your should first try the StartUp Repair Tool from the Windows Recovery Environment. Use your Windows DVD to boot into it.
If that doesn't work, then in the Recovery Environment pick a System Restore Point to try, then restart.

I am assuming your are running Win-7 since IE-9 won't work with Win-XP.

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June 30, 2011 11:19:16 PM

Looks like you have windows 7. Did you install service pack 1 before installing IE9? because in the build number it says 7600 which is no service pack windows 7
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July 1, 2011 5:36:51 AM

I did not install Service Pack 1. I imagine that is the most likely culprit. How can I install it?
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July 1, 2011 6:35:17 AM

i dont have SP1 on the netbook I use and IE9 installed just fine.

and you can install it by downloading it from windows update
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July 1, 2011 6:17:36 PM

try running the start up repair from the OS install disc. it might help

if that doesnt help you might be able to install SP1 from safe mode
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a b $ Windows 7
July 1, 2011 7:16:05 PM

Hi everyone again,

I didn't get a specific response but I'm assumming Leo got past the startUp screen (able to get into the BIOS), to 'OS Loading', to 'Windows Starting' (this needs to be confirmed), but not to the LogOn screen (needs confirmation).

The log shows the Ati video driver files didn't load properly - everything stopped here! (actually the log file here really does help)

If Leo could tell us that he sees 'OS Loading' just after the splash screen, that means the BCD, Boot Sector and Boot Menu are OK.

That means it's probably a driver that corrumpted and the log says it's the Ati drivers.

One thing Leo could do is use the F8 to get to the 'Advanced Boot Options' and try Safe Mode to see if that gets you into Windows. If that works, you can go to the System Config Utility and disable the Ati Video entries. Then boot back up and if you can get into windows, you can go the 'Programs & Features' and uninstall the Ati Drivers. Download and replace them with the latest version.

If successful, I'd go to Windows Update and see if IE-9 was installed successfully.
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July 1, 2011 7:28:56 PM

John, I have already tried everything you and others have said in here.

I get to the Windows startup screen. That is where it doesn't load. Boot sector is OK.

It is definitely a driver problem, but I don't know what. Also, it is not the ATI Radeon drivers that are failing. It is the AMD Processor drivers, hence the repeated "iver @cpu.inf,%amdppm.devicedesc%;AMD Processor" messages throughout the messages.

I have successfully booted into safe mode. That is how I am talking to you. However, I cannot do Windows Update in safe mode. I have tried every way of getting that to work.

I downloaded the Service Pack 1 installer from Microsoft. It takes around an hour to install and every time it does, next time I boot into safe mode, I get an error message saying "Service pack failed to configure. Reverting changes" or something like that, deleting the service pack.

I have tried System Restore and everything in the Startup Repair section. I have tried everything in the F8 boot console that is relevant.
\
Most of my work is 3d and my laptop has special programs which cannot be copied or backed up or moved to another computer. They are machine-locked.

I actually did get a Recovery CD for Windows 7. When I put it in my drive, it prompted me saying something to the effect of "You have an OEM version of Microsoft Windows. Replacing it will require another Windows activation key.". If I do that, the programs are gone.
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a b $ Windows 7
July 1, 2011 8:15:08 PM

Leopardson said:
John, I have already tried everything you and others have said in here.

I get to the Windows startup screen. That is where it doesn't load. Boot sector is OK.

It is definitely a driver problem, but I don't know what. Also, it is not the ATI Radeon drivers that are failing. It is the AMD Processor drivers, hence the repeated "iver @cpu.inf,%amdppm.devicedesc%;AMD Processor" messages throughout the messages.

I have successfully booted into safe mode. That is how I am talking to you. However, I cannot do Windows Update in safe mode. I have tried every way of getting that to work.

I downloaded the Service Pack 1 installer from Microsoft. It takes around an hour to install and every time it does, next time I boot into safe mode, I get an error message saying "Service pack failed to configure. Reverting changes" or something like that, deleting the service pack.

I have tried System Restore and everything in the Startup Repair section. I have tried everything in the F8 boot console that is relevant.
\
Most of my work is 3d and my laptop has special programs which cannot be copied or backed up or moved to another computer. They are machine-locked.

I actually did get a Recovery CD for Windows 7. When I put it in my drive, it prompted me saying something to the effect of "You have an OEM version of Microsoft Windows. Replacing it will require another Windows activation key.". If I do that, the programs are gone.



If you can get to the desktop in Safe Mode, might go the MSConfig.exe and temporarily disable all non essential drivers 'uncheck load system servyces' to see if you can boot up OK. If you can, then you can selectively enable drivers individually until you encounter the problem again. That would tell you what subsystem in causing the trouble, and you could focus in on correcting that.

Until you get this driver corruption problem solved I wouldn't be trying to install a Service Pack.







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July 1, 2011 10:10:36 PM

Thanks for the answer. I tried that right before you replied. I disabled every single non-essential service and program on the list and it still didn't run. I only left the services that were already running in Safe Mode.

I also found out that the driver it is failing on is whatever comes after the last item on the boot log.
Whatever driver is loaded after "Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys", which is the last entry on my boot log.

Is there a way to view my computer's driver loading order so I can see what it is crashing on?
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a b $ Windows 7
July 1, 2011 10:27:35 PM

Leopardson said:
Thanks for the answer. I tried that right before you replied. I disabled every single non-essential service and program on the list and it still didn't run. I only left the services that were already running in Safe Mode.

I also found out that the driver it is failing on is whatever comes after the last item on the boot log.
Whatever driver is loaded after "Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys", which is the last entry on my boot log.

Is there a way to view my computer's driver loading order so I can see what it is crashing on?


In the MsConfig, under the Boot tab, check Boot Log. Then the next time you boot up, it will record everything as it is loaded.
The file is ntbootlog.txt and it will be located in the C: Windows directory. If you run it more than once, it will append data onto the last run, so you can use notepad to delete all the entries to clean the slate if you desire.

Here is a URL describing the boot logging

http://www.watchingthenet.com/how-to-enable-boot-loggin...
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July 1, 2011 11:19:47 PM

John, that is one of the first things I did when this problem started. Please re-read my first post. The long line of data is the ntbootlog.

Quoting myself:
Quote:

I also found out that the driver it is failing on is whatever comes after the last item on the boot log.
Whatever driver is loaded after "Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys", which is the last entry on my boot log.
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a b $ Windows 7
July 2, 2011 12:22:06 AM

I did read your post, and the beginning of your NTbootlog was from 5/29/11. Might clear out your Ntbootlog.txt and run in again for just today's date.
First run bootlog in Normal Mode, then in Safe Mode. You will have a copy of the problem drivers that loaded in Normal Mode, which didn't load in Safe mode. Concentrate on the problem ones.

You had mentioned that my laptop has special programs which cannot be copied or backed up or moved to another computer. They are machine-locked.
Is this type of locking for all files, including system files? Possibly that has interferred with the original updating.

If you haven't tried in Adv Boot Options, the 'Last known good' option, that may help

An even more drastic option in safe more is to try sfc /scannow. that looks at system related files and if corrupted a good copy replaces it. Problem is if you've gone thru a major update like SP-1 it doesn't always have the latest file versions and creates more of a problem that it solves.

As a general rule, if you have a driver problem but can boot up in safe mode, you should be able to ID it, and replalce the problematic one/s.
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July 2, 2011 1:36:40 AM

Quote:

You had mentioned that my laptop has special programs which cannot be copied or backed up or moved to another computer. They are machine-locked.
Is this type of locking for all files, including system files? Possibly that has interferred with the original updating.


No. They've been on this computer for two years without causing any problems.

Quote:

If you haven't tried in Adv Boot Options, the 'Last known good' option, that may help


Tried that. Didn't work. Disabled all non-essential services and it still crashed, which is, to me, very strange.

Quote:
Might clear out your Ntbootlog.txt and run in again for just today's date.
First run bootlog in Normal Mode, then in Safe Mode. You will have a copy of the problem drivers that loaded in Normal Mode, which didn't load in Safe mode. Concentrate on the problem ones.


That's a good idea. I'll try that.

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