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Constant lock up

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Last response: in Windows 7
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July 1, 2011 4:33:39 AM

Hello my computer locks up completely but i can move the mouse and it eventually recovers but after a good 5 minutes... well i'm at wits end now and i really just want some help on this issue, i have done a (3 different) virus scan and got rid of 2 trojans and i have used a registry cleaner i have also defragged my computer completely! some one please help, this is random as well it happens with ANYTHING.
by the way alot of the times Windows explorer will stop responding and firefox also does this and its very annoying.

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System Information
------------------
Time of this report: 6/30/2011, 23:11:44
Machine name: SAM-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: English (Regional Setting: English)
System Manufacturer: BIOSTAR Group
System Model: A880G+
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X2 555 Processor (2 CPUs), ~3.2GHz
Memory: 2048MB RAM
Available OS Memory: 2048MB RAM
Page File: 555MB used, 3538MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 800 x 600 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description:
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Type:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft Wireless Optical DesktopĀ® 2.10
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x009D
FF Driver: n/a

Device Name: Microsoft Wireless Optical DesktopĀ® 2.10
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x009D
FF Driver: n/a

Device Name: Microsoft Wireless Optical DesktopĀ® 2.10
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x009D
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4398
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x045E, 0x009D
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2105
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x045E, 0x009D
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 242.2 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD5000AADS-00S9B0 ATA Device

--------------
System Devices
--------------
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_37001565&REV_00\3&267A616A&0&A5
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_37001565&REV_3C\3&267A616A&0&A0
Driver: n/a

Name: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_23091565&REV_03\4&33170056&0&0038
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_37001565&REV_00\3&267A616A&0&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9607&SUBSYS_96011022&REV_00\3&267A616A&0&38
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA381682&REV_00\4&20E2AD45&0&0110
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_37001565&REV_00\3&267A616A&0&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_821F1565&REV_00\3&267A616A&0&A2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96011022&REV_00\3&267A616A&0&10
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_37001565&REV_00\3&267A616A&0&98
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_96011022&REV_00\3&267A616A&0&00
Driver: n/a

Name: ATI Radeon HD 4300/4500 Series
Device ID: PCI\VEN_1002&DEV_954F&SUBSYS_24621682&REV_00\4&20E2AD45&0&0010
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_37001565&REV_00\3&267A616A&0&90
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_37001565&REV_00\3&267A616A&0&9A
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_37001565&REV_00\3&267A616A&0&A3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_37001565&REV_00\3&267A616A&0&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_37001565&REV_00\3&267A616A&0&A1
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_37001565&REV_00\3&267A616A&0&88
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

More about : constant lock

July 1, 2011 1:25:04 PM

Most likely a hardware problem. Possibly a recoverable Graphics error. I had issues similar when my GPU ram started flaking out randomly. All it took was a removing the cooler and giving it a good dusting and re-apply of thermal paste to the GPU.

Hopefully helps, Cheers.
July 1, 2011 3:31:05 PM

... im confused how the thermal paste being reapplied helped seeing as my gpu still was really moist but some how it worked, i think at least, it used to freeze on start up didnt this time though.

well in any case i will say back here if it locks up again.
Related resources
July 1, 2011 4:16:09 PM

nevermind it started freezing again i truly think its software... oh and i forgot that if i start up in safe mode it doesnt freeze at all.

Best solution

July 1, 2011 4:25:31 PM
Share

ok well that puts a different slant on things certainly.

try going into msconfig, and going to the startup tab, uncheck everything and reboot.

This assumes that you are using windows. I have win7 and had some issues with avira antivirus on one of my computers. every other one I have was fine, but one configuration had serious stability issues

let me know how it works out. Cheers!
July 1, 2011 5:03:26 PM

(i am running windows 7 64 bit) alright usually i have 3 things on start up: Catalyst control center, steam, and AVG, but this started before i had gotten AVG so its not that, so its either steam or catalyst control center.
i have not frozen once, an while i cant be sure if it will later or not, my computer seems a bit snappier.
July 2, 2011 4:34:14 AM

Best answer selected by StrictLime.
!