Code 19 and Code 41 Errors.

I recently rebuilt an older PC with 2 DVD burner drives in it, and gave it to our daughter and son-in-law. It uses WinXP Home, and has around 6 poeple that use it in the household, including one teenage boy who has bunches of iPod apps on it.

During an Excel (standalone, not MS Office) install, they noted that the second CD wouldn't continue the installation. I haven't seen the computer, but apparently both DVD drives have disappeared from "My Computer", and in DM both have exclamation marks. Our son-in-law knows nothing about computers, but had tried to "Reinstall Driver", and got the "error code 19" and "error code 41", one of the errors for each drive.

I see that the MS site has an article on this, and relates it to apps such as "Nero" that manage CD/DVD writing, but the fix involves registry editing, and I know if they try that then it'd anyone's guess what the computer will or won't do afterwards

Is there any info here on what causes the errors, and any fixes that don;t require registry editing?

Thanks- Bruce.

Dude

I've personally never experienced your code 19 & 41 problems; however, I Goggled the problem and here is the link: WinXP code 19 & 41error fix

As far as regedit use goes, if your kid(s) can walk and chew gum simultaneously then, they can manipulate the registry by following step-by-step instructions. Give'em a 'lil credit

Thanks TPLAT

Reformatting is a bummer, it's only been reformatted 2 weeks ago . It worked well when it left here, but there's some curse in that household- there are 4 supposedly defunct computers there already, and now a 5th has joined them (at least as regards the DVD drives).

I don't know if nero is installed or not, they could have installed anything on it. Our grandson has an iPod, and uses "LimeWire" (sp?) among who knows what else to download music and videos. He installed it here OK and used these apps, but as I say who knows what got installed later after it left here.

Say- aren't the DVD drivers native to XP, so should reinstall? I still think I want to do the registry changes mentioned above in this thread, I might try to walk one of them through it.

Thanks- Bruce.