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Remote assistance/desktop

Last response: in Windows 2000/NT
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Anonymous
December 1, 2004 5:29:04 AM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Hi

I would like to configure my workstations so that my admin team can connect
remotely to them without the remote assistance invite, to either view what a
user is doing to or to take control and assist.

Can this be set up using a GPO? If so how?

Thanks

M
Anonymous
December 1, 2004 8:34:24 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Their is a GP setting that allows you to offer assistance without an invite.
Look under computer configuration/administrative templates/system/remote
assistance - offer remote assistance and set it to enabled. Since this is
computer configuration, the computers that you want this enabled on must be
under the scope of influence of the Group Policy. The links below offer more
detailed info. To offer Remote Assistance the helper/expert will need to
open Help and Support/Pick a Task/use Tools/offer Remote
Assistance. --Steve

http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&sd=tech
http://support.microsoft.com/?kbid=884910 -- additional info for XP SP2

"huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
news:366CF549-D3F5-4B70-98E0-800D59987857@microsoft.com...
> Hi
>
> I would like to configure my workstations so that my admin team can
> connect
> remotely to them without the remote assistance invite, to either view what
> a
> user is doing to or to take control and assist.
>
> Can this be set up using a GPO? If so how?
>
> Thanks
>
> M
Anonymous
December 2, 2004 11:40:02 AM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Hi

There's no way to just take control of a user's machine with remote
assistance. There has to be some level of interaction between the "expert"
and the "user". As Steven said in his post, there's a policy which
determines the direction from which the assistance can be offered or
requested.

HTH
--
Mark Renoden [MSFT]
Windows Platform Support Team
Email: markreno@online.microsoft.com

Please note you'll need to strip ".online" from my email address to email
me; I'll post a response back to the group.

This posting is provided "AS IS" with no warranties, and confers no rights.

"huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
news:366CF549-D3F5-4B70-98E0-800D59987857@microsoft.com...
> Hi
>
> I would like to configure my workstations so that my admin team can
> connect
> remotely to them without the remote assistance invite, to either view what
> a
> user is doing to or to take control and assist.
>
> Can this be set up using a GPO? If so how?
>
> Thanks
>
> M
Anonymous
December 3, 2004 5:27:45 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;826088

and

http://support.microsoft.com/default.aspx?scid=kb;en-us;555179.

There are some possibly useful URLs at the end of the above article.

Getting to the Offer Remote Assistance panel in Help and Suport is a bit
convoluted, so you might want to create a shortcut with this "target".

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm.

--
Bruce Sanderson MVP

It's perfectly useless to know the right answer to the wrong question.


"huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
news:366CF549-D3F5-4B70-98E0-800D59987857@microsoft.com...
> Hi
>
> I would like to configure my workstations so that my admin team can
> connect
> remotely to them without the remote assistance invite, to either view what
> a
> user is doing to or to take control and assist.
>
> Can this be set up using a GPO? If so how?
>
> Thanks
>
> M
!