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remote assistance GPO not applying

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Anonymous
December 2, 2004 10:11:02 AM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Hi

I have applied a GPO to an ou containing a PC and set permissions so that
machine can apply the policy.
The GPO changes this setting : Comp Config\Administrative Templates\Remote
Assistance\Offer Remote Assistance
The setting is "Allow helpers to remotely control the computer."

I have checked RSOP and it shows as applied, but I can not connect, using my
Remote Desktop MMC.

I was under the impression this would prompt the user to approve or
dissallow the connection.

Anyone have an idea why this is happening?

Thanks
M
Anonymous
December 3, 2004 4:52:15 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Offer Remote Assistance and Remote Desktop are two different things.

Offer Remote Assistance allows a connection to an already existing user
session on the target computer. Remote Desktop takes over the target
computer when there is no one logged on at it - you can force a logoff if
there is someone already logged on.

To Offer someone Remote Assistance:

Click Start, Help and Support
key the word offer in the Search box press Enter
click on Offer Remote Assistance

Or, create a shortcut with this target:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm

Note that if the target computer does not have Windows XP SP2 installed, you
will also need to Enable Solicited Remote Assistance in the GPO (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;826088).

If the computer has XP SP2 and the Windows Firewall is ON, see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;555179.

--
Bruce Sanderson MVP

It's perfectly useless to know the right answer to the wrong question.


"huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
news:6D5F6D6E-7436-497D-9F01-B577DC522887@microsoft.com...
> Hi
>
> I have applied a GPO to an ou containing a PC and set permissions so that
> machine can apply the policy.
> The GPO changes this setting : Comp Config\Administrative
> Templates\Remote
> Assistance\Offer Remote Assistance
> The setting is "Allow helpers to remotely control the computer."
>
> I have checked RSOP and it shows as applied, but I can not connect, using
> my
> Remote Desktop MMC.
>
> I was under the impression this would prompt the user to approve or
> dissallow the connection.
>
> Anyone have an idea why this is happening?
>
> Thanks
> M
Anonymous
December 3, 2004 6:23:02 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Bruce

Thanks for the url to offer assistance that is just what I wanted, but how
would I have known about it? Did I miss something?

M

"Bruce Sanderson" wrote:

> Offer Remote Assistance and Remote Desktop are two different things.
>
> Offer Remote Assistance allows a connection to an already existing user
> session on the target computer. Remote Desktop takes over the target
> computer when there is no one logged on at it - you can force a logoff if
> there is someone already logged on.
>
> To Offer someone Remote Assistance:
>
> Click Start, Help and Support
> key the word offer in the Search box press Enter
> click on Offer Remote Assistance
>
> Or, create a shortcut with this target:
>
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm
>
> Note that if the target computer does not have Windows XP SP2 installed, you
> will also need to Enable Solicited Remote Assistance in the GPO (see
> http://support.microsoft.com/default.aspx?scid=kb;en-us;826088).
>
> If the computer has XP SP2 and the Windows Firewall is ON, see also
> http://support.microsoft.com/default.aspx?scid=kb;en-us;555179.
>
> --
> Bruce Sanderson MVP
>
> It's perfectly useless to know the right answer to the wrong question.
>
>
> "huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
> news:6D5F6D6E-7436-497D-9F01-B577DC522887@microsoft.com...
> > Hi
> >
> > I have applied a GPO to an ou containing a PC and set permissions so that
> > machine can apply the policy.
> > The GPO changes this setting : Comp Config\Administrative
> > Templates\Remote
> > Assistance\Offer Remote Assistance
> > The setting is "Allow helpers to remotely control the computer."
> >
> > I have checked RSOP and it shows as applied, but I can not connect, using
> > my
> > Remote Desktop MMC.
> >
> > I was under the impression this would prompt the user to approve or
> > dissallow the connection.
> >
> > Anyone have an idea why this is happening?
> >
> > Thanks
> > M
>
>
>
Anonymous
December 4, 2004 8:29:56 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

To tell you the truth, I didn't figure that one out. Someone else where I
work did that. It is certainly not obvious. If I remember a presentation I
was at earlier this year, the Small Business Server 2003 installs an icon
for Offer Remote Assistance automatically - certainly a step forward.

--
Bruce Sanderson MVP

It is perfectly useless to know the right answer to the wrong question.


"huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
news:F3F5B0F9-E0CD-41DF-B1DC-66678F70FD4E@microsoft.com...
> Bruce
>
> Thanks for the url to offer assistance that is just what I wanted, but how
> would I have known about it? Did I miss something?
>
> M
>
> "Bruce Sanderson" wrote:
>
>> Offer Remote Assistance and Remote Desktop are two different things.
>>
>> Offer Remote Assistance allows a connection to an already existing user
>> session on the target computer. Remote Desktop takes over the target
>> computer when there is no one logged on at it - you can force a logoff if
>> there is someone already logged on.
>>
>> To Offer someone Remote Assistance:
>>
>> Click Start, Help and Support
>> key the word offer in the Search box press Enter
>> click on Offer Remote Assistance
>>
>> Or, create a shortcut with this target:
>>
>> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm
>>
>> Note that if the target computer does not have Windows XP SP2 installed,
>> you
>> will also need to Enable Solicited Remote Assistance in the GPO (see
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;826088).
>>
>> If the computer has XP SP2 and the Windows Firewall is ON, see also
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;555179.
>>
>> --
>> Bruce Sanderson MVP
>>
>> It's perfectly useless to know the right answer to the wrong question.
>>
>>
>> "huff-n-puff" <huffnpuff@discussions.microsoft.com> wrote in message
>> news:6D5F6D6E-7436-497D-9F01-B577DC522887@microsoft.com...
>> > Hi
>> >
>> > I have applied a GPO to an ou containing a PC and set permissions so
>> > that
>> > machine can apply the policy.
>> > The GPO changes this setting : Comp Config\Administrative
>> > Templates\Remote
>> > Assistance\Offer Remote Assistance
>> > The setting is "Allow helpers to remotely control the computer."
>> >
>> > I have checked RSOP and it shows as applied, but I can not connect,
>> > using
>> > my
>> > Remote Desktop MMC.
>> >
>> > I was under the impression this would prompt the user to approve or
>> > dissallow the connection.
>> >
>> > Anyone have an idea why this is happening?
>> >
>> > Thanks
>> > M
>>
>>
>>
!