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Group Policy for Remote Assistance ?

Last response: in Windows 2000/NT
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February 8, 2005 1:33:02 PM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

Hello,

We are running one Windows Server 2003 domain with XP/SP2 clients.

Is there a GPO I can configure which will enable Remote Assitance/Remote
Control and Remote Desktop on every client workstation ?

Also, in order to remotely control someone's computer while they're logged
on, does that
need to be done by invitiation or can I just go ahead and do it - if so, how
?

thanks !
Anonymous
February 10, 2005 1:08:50 AM

Archived from groups: microsoft.public.win2000.group_policy (More info?)

See http://support.microsoft.com/?kbid=555179 for settings specific to Offer
Remote Assistance.

For Remote Desktop, see the setting Computer Configuration, Administrative
Templates, Network, Network Connections, Windows Firewall, [Domain|Standard]
Profile, Windows Firewall: Allow Remote Desktop.

If you haven't already, you will need to either edit the GPO via a Windows
XP SP2 desktop or update the.adm files with the XP SP2 versions (see for
example
http://www.microsoft.com/downloads/details.aspx?FamilyI...).

See also
http://www.microsoft.com/technet/prodtechnol/winxppro/m...
http://support.microsoft.com/default.aspx?scid=kb;en-us;816662

Offering Remote Assistance means that the "expert" sends the offer to the
"novice", who then gets a message box asking if they want to permit it
(there is no way to get control of the user's session without the users
permission). This is in contrast to the Solicited route where the "novice"
sends an "invitation" to the "expert" via email or instant messaging. Offer
is much simpler and quicker for use by Help Desk or other support staff - we
use it a lot.

To actually send an Offer of Remote Assistance, once it is enabled on the
target computer, use the following as the "target" in a shortcut:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm

Offering Remote Assistance is discussed a bit in Windows XP's Help and
Support, but you have to actually "search" for "offer" to find it - there is
no index or table of contents entry for it.

See also
http://support.microsoft.com/default.aspx?scid=kb;en-us;826088
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629

Remote Desktop is more like Terminal Services - you create the connection to
the other computer, logon and get a desktop. You can only do this if there
is no one logged on at the target computer (although you can force the other
person to be logged off if you are an administrator on that computer).

--
Bruce Sanderson MVP Printing
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.



"chrism" <chris@no_spam> wrote in message
news:eM32hygDFHA.2232@TK2MSFTNGP14.phx.gbl...
> Hello,
>
> We are running one Windows Server 2003 domain with XP/SP2 clients.
>
> Is there a GPO I can configure which will enable Remote Assitance/Remote
> Control and Remote Desktop on every client workstation ?
>
> Also, in order to remotely control someone's computer while they're logged
> on, does that
> need to be done by invitiation or can I just go ahead and do it - if so,
> how ?
>
> thanks !
>
>
>
>
!