Offering Remote Assistance means that the "expert" sends the offer to the
"novice", who then gets a message box asking if they want to permit it
(there is no way to get control of the user's session without the users
permission). This is in contrast to the Solicited route where the "novice"
sends an "invitation" to the "expert" via email or instant messaging. Offer
is much simpler and quicker for use by Help Desk or other support staff - we
use it a lot.
To actually send an Offer of Remote Assistance, once it is enabled on the
target computer, use the following as the "target" in a shortcut:
Remote Desktop is more like Terminal Services - you create the connection to
the other computer, logon and get a desktop. You can only do this if there
is no one logged on at the target computer (although you can force the other
person to be logged off if you are an administrator on that computer).
It is perfectly useless to know the right answer to the wrong question.
"chrism" <chris@no_spam> wrote in message
> We are running one Windows Server 2003 domain with XP/SP2 clients.
> Is there a GPO I can configure which will enable Remote Assitance/Remote
> Control and Remote Desktop on every client workstation ?
> Also, in order to remotely control someone's computer while they're logged
> on, does that
> need to be done by invitiation or can I just go ahead and do it - if so,
> how ?
> thanks !