Microsoft support

The joke part of my previous thread continues here.

Check the email chain for your amusement - top is oldest

--- Original Message ---
From : g*****@yahoo.co.uk
Sent : 13 October 2009 17:21:27 UTC
To : CNTUS.PRCS.NA.00.EN.000.000.CS.CMR.CUS.00.WB@css.one.microsoft.com
Subject : Intellipoint Issues

CUSTOMER PROVIDED SYSTEM PROPERTIES
O/S: Windows 7 6.1
Br: IE8

CONTACT INFORMATION
First Name: George
Last Name: ****

PRODUCT
Other;MS Trackball Explorer / Intellipoint Software

QUESTIONS OR COMMENTS
Message: Hello,

I have been having this issue for more than 3 years and I was now able to isolate the source of the problem below.

blah blah blah - issue description etc.

Best regards,

George
_____________________________________

MICROSOFT'S REPLY #1
From: Microsoft Online Customer Service [mailto:CNTUS.PRCS.NA.00.EN.TRA.MUM.CS.T01.CUS.00.WB@css.one.microsoft.com]
Sent: Wednesday, October 14, 2009 12:59 AM
To: gmetaxotos@yahoo.co.uk
Subject: RE: SRX1114325709ID - Intellipoint Issues

Hello George,

Thank you for contacting Microsoft Customer Service.

From the information you have provided in your message, I understand that you are located in United Kingdom. There are significant programming differences between North American versions of Microsoft products and those localized for your country.

You will be best assisted by the Microsoft subsidiary that specializes in your version of Microsoft hardware. You can locate the contact information of local subsidiary from the web link given below:
http://www.microsoft.com/worldwide [...] %20Kingdom

I hope the issue is resolved soon.

Thank you,

Manish
Microsoft Customer Service Representative

If you have any feedback about your Online Customer Service experience, please send it to my manager, Akshay Nair, by clicking the link below. Please be sure to include the name of my manager in the subject field.
http://go.microsoft.com/?linkid=6998852


________________________________________

At this point I complained about the service at the link provided - see below...

--- Original Message ---
From : g***@yahoo.co.uk
Sent : 14 October 2009 07:33:51 UTC
To : CNTUS.MNGR.NA.00.EN.000.000.CS.CMR.CUS.00.WB@css.one.microsoft.com
Subject : Intellipoint issues - feedback

CONTACT INFORMATION
First Name: George
Last Name: ****

SUBSCRIBER INFORMATION
ID: SRX1114325709ID

QUESTIONS OR COMMENTS
Message: The feedback from your support rep for my case (I reported a bug in Intellipoint software) was to dismiss it and refer me to Microsoft UK page assuming I BOTH live in the UK AND use UK software versions just because my email address provided ended in yahoo.co.uk....

Great detective work, hardly relevant though to the issue, which still refers to US version of Intellipoint. Closing the case due to assumed location of your customers is not really providing great feedback...

Thanks,
George



____________________
After this I got a typical apologising email and
MICROSOFT'S REPLY #2!!!!!

From: Microsoft Online Customer Service [mailto:CNTUS.PRCS.NA.00.EN.TRA.MUM.CS.T01.CUS.00.WB@css.one.microsoft.com]
Sent: Thursday, October 15, 2009 12:02 AM
To: George *****
Subject: RE: SRX1114325709ID - Intellipoint Issues

Hello George,

Thank you for contacting Microsoft Customer Service.

I appreciate the time taken by you to contact us back with the requested information.

From the information you have provided in your message, I understand that you are located in Greece. There are significant programming differences between North American versions of Microsoft products and those localized for your country.

You will be best assisted by the Microsoft subsidiary that specializes in your version of Microsoft products. You may contact them at 801 500 3000 (local charge) or +30 211 1206 500 (calling from mobile device) or visit the following web site for more specific contact information for Microsoft Greece subsidiary:
http://www.microsoft.com/worldwide [...] try=Greece

I hope the above information is helpful and the issue is resolved soon.

Thank you,

Jayesh
Microsoft Customer Service Representative

If you have any feedback about your Online Customer Service experience, please send it to my manager, Akshay Nair, by clicking the link below. Please be sure to include the name of my manager in the subject field. http://go.microsoft.com/?linkid=6998852

________________________________________

WTF? Microsoft second reply was exactly the same with the first one!!! If Robobrains from Fallout 3 were hired to do support work I am sure they'd do much better...

How can you have had the problem for 3 years on an OS that is not officially launched yet?

The problem is that they reject the case with a reply template due to me living in UK (allegedly) and then the use the same reply template due to me living in Greece.

Both rejections were unrelated to the cause of the issue as well as its effects...

Audio, I have had the same issue on Intellipoint for XP and the issue continues on Win7 - which one didn't you understand?

The truth is that trackballs are great, especially at games. It also brings me joy to watch an ignorant fool complain about the trackball when he/she tries to use my pc. One like you perhaps

A MS trackball expolorer in good condition like mine goes for up to $400 on ebay if you're lucky to find one...

Ta

The irony is that I install trackballs for cretins in certain factories.
A deeper irony is you assuming that I would like to use your PC.
An even deeper irony is that you probably own a trackball, because you want to feel different.
And the deepest irony is that you probably are different, but in a non social way.

I do wonder silk, do you ever get sunlight in the basement dwelling you reside in?

It's integrated into a $1000 control unit. If I allowed them to self install, then I'd be creating more work. Exponentially more work tbh.

Hey silk. Stop with the elitist attitude and read the stickies you nimrod. No gives a sh*t about your MS issues. Or you to be more specific. Now fcuk off.

Twice.

Next tuesday? Do you mean the tuesday after this one or did you mean See you this tuesday as in this one coming?

We do look forward to you brightening our lives.

Nice try though (and it's laden with sarcasm as you seem to get stuck at hammering with one point only). If I had a pic of you I'd brand it Epic Fail.

On topic, but off target. Now may I interest you in some Cheese oh tool of our oppressors?

** Scrapes beneath his rancid foreskin **

More of soft brie I think..

Yes. Yes it is.