WTF? Shut off Windows Firewall?

Have a VPN tunnel running between 2 locations but am only able to access the other side when windows firewall is off. Linksys technical support suggested it. Anybody else think that's wrong?
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More about shut windows firewall
  1. I had to add a rule for a different subnet, for the firewall to stay active. That was when I did a router to router connetion. When I do a client to router I did not have to change anything.
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