Ok, I want others opinions on wether i should be upset about this or not. Or if this is common among online retailers.
I placed an order with Tigerdirect.com on friday 2/2 at 5am for pretty much an entire pc. Everything I ordered was in stock at the time I ordered it. I am an impatient person so I payed extra for next day shipping (even though they are close enough to ground ship it in 1 day). So i start watching my order status throughout the day friday just to make sure everything was going smooth. I see no activity on my order for the entire day other than the fact that my bank showed my card being billed for the $1200 order. So saturday i check my order status again. The only change was 1 item was now on backorder. Sunday morning i decide to check it again even though i am sure nobody was working on sunday. Now it shows that everything has shipped. Strange to me because i don't think UPS works on sunday. Then i go and look and my bank account again just to see that they billed me for the same $1200 TWICE! :x I make a call to tigerdirect and explain the situation to the CS guy. He says they should have never billed me until the order shipped and that he would do a credit card reversal.
Anyway. Here I am 8pm on monday and no shipment and UPS can't even track my order. I'm feeling pretty disappointed in Tigers service. Next time I think I will buy from Newegg.
I placed an order with Tigerdirect.com on friday 2/2 at 5am for pretty much an entire pc. Everything I ordered was in stock at the time I ordered it. I am an impatient person so I payed extra for next day shipping (even though they are close enough to ground ship it in 1 day). So i start watching my order status throughout the day friday just to make sure everything was going smooth. I see no activity on my order for the entire day other than the fact that my bank showed my card being billed for the $1200 order. So saturday i check my order status again. The only change was 1 item was now on backorder. Sunday morning i decide to check it again even though i am sure nobody was working on sunday. Now it shows that everything has shipped. Strange to me because i don't think UPS works on sunday. Then i go and look and my bank account again just to see that they billed me for the same $1200 TWICE! :x I make a call to tigerdirect and explain the situation to the CS guy. He says they should have never billed me until the order shipped and that he would do a credit card reversal.
Anyway. Here I am 8pm on monday and no shipment and UPS can't even track my order. I'm feeling pretty disappointed in Tigers service. Next time I think I will buy from Newegg.
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