Free online help with my acer laptop problems

When typing an email, and using the shift key, my whole paragraph will be erased and I have to start all over again. I don't know how to fix this.
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  1. Chances are thats not the shift key doing it, its probably you bumping your mouse slightly which while holding the shift key selects everything on the page then typing another letter or character deletes what you selected. I used to have this happen all the time till i got used to using a laptop mouse/keyboard.
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