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Microcenter is a ******* joke.

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January 10, 2011 6:06:48 PM

So I started to get all pumped up for the Sandy Bridge release, and even more pumped that I now live by a Microcenter and can go pickup my parts rather than wait for shipping. I checked my local Microcenters hours (11-5 Sunday) and started to plan to get there a few hours early to make sure I could be first in line for e 2600K, but then I found the nifty 18 minute in-store pickup option. With this option you "reserve" items that your store has in stock adn they hold it for you, so I can sleep in AND get my 2600K with $90 instant rebate? AWESOME. So I stay up Saturday night and wait for the SB SKUs to go live on the Microcenter site so I can get my reservation in early. I make my reservation for a 2600K and a ASUS P8P67 Deluxe around 4A.M. EST and head to bed. I wake up around 10:00 A.M. and see an email from Microcenter that confirms my "reservation" and informs me that my items are being held and I have until Wednesday to pick them up. I take my time getting ready for my big day, with my new top-o-the-line Sandy Bridge build and head towards Microcenter to pickup my items. Now I've never been to a Microcenter before so waling into this large store filled with computer equipment was heavenly for me, it was like Newegg... but in person! After some perusing I made my way over to the 18 minute pickup counter, gave the clerk my name, and showed them my e-mail confirmation. He proceeded to walk to the back where my items were being held, I started to think about how easy this whole process is when he comes back to me empty handed. He calls some sort of manager to the desk, and when she arrives she calls another manager to the desk... Now I'm starting to worry. He asks me what I'm looking for and I inform him that I have a reservation for a Intel i7-2600K and an ASUS P8P67 Deluxe, "walk with me" me says. We made our way through the store to a display of 1155 motherboards, "here are the boards, pick yours out from here. I'll be right back with your processor." he says to me. I study the table before me and see boards from all the big manufacturers, even an ASUS P8P67 PRO, but not the P8P67 Deluxe that I "reserved". Looking a little worried the manager comes back to me saying that the processor I wanted sold like crazy and that they were all gone, so I asked him about the motherboard that I also came for and he went to check his computer. "We never had that part in, I don't know how it let you reserve one" he tells me. "We get in weekly shipments so you can come back and we should have both of them next week" he tells me. I didn't want to be that customer that throws a big fit in the middle of the store so I thanked him for his time and effort and quickly made my way out of the store. Once I get to the parking lot the rage in my heart is really starting to burn. What's the point of "reserving" and item if they're just going to sell it to someone else? What kind of miserable company sends you an email confirming that your items have been pulled off the shelf and put in holding for you if they don't even have some of them? This was my worst experience with any store, and Microcenter has lost any future sales from me or positive words. What started out as a magical adventure to my new favorite store ended up being a terrible hell-ride of incompetency. Microcenter is a F****** joke

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January 11, 2011 5:59:42 AM

Send an email to the company management and complain. I have called the store and asked the name of the employee who 'held' the item for me at the front desk while I drove there and picked it up. The employees put their sticker on the items they sell for commission purposes I assume. Looks like an employee put his sticker on your procesor and MB for the commission. Make a complaint.
January 18, 2011 11:48:52 AM

I understand that you're frustrated but these things happen all the time in retail sales, especially with commissioned sales (I'm not sure if MC is commissioned or not). Oftentimes salesmen will pull reserved items off the shelf to make a sale even though that item was never meant to be sold in the first place. The thing is, there's no way to prove that any one person took it, so it's a very common practice. I never did it myself when I worked as a salesman but I saw it happen on several occasions. Don't blame MC, give them another chance. More than likely it was just a matter of the typical a-hole salesman trying to bump his commission a couple bucks.
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January 18, 2011 12:06:50 PM

Just because it's common doesn't make it okay. Maybe someday MC will put some procedures in place to prevent his type of thing from happening, but I won't be shopping there for the foreseeable future or really until I forget about this episode.
January 18, 2011 1:18:13 PM

teh_tourist said:
Just because it's common doesn't make it okay. Maybe someday MC will put some procedures in place to prevent his type of thing from happening, but I won't be shopping there for the foreseeable future or really until I forget about this episode.


The thing is: the procedures are already in place, and I can guarantee you that if they found out who did that, they'd be fired on the spot. It's just too hard to prove.

HOWEVER: Microcenter should have offered you some sort of apology in the form of a discount, gift card, or other material compensation for the inconvenience. If they didn't, then I would fully blame them and never shop there again. It's one thing to make a mistake, it's another to refuse to own up to it and try to make it right.
February 16, 2011 5:51:30 PM

Sorry to bring this thread up again after a month but I had a good laugh at this. I see Microcenter still hasn't "improved" this whole concept of "reserving" your order for pickup. I remember when they first touted this service a couple of years ago (I can't remember how long exactly) I tried it out and placed an order for htpc case they had. Went to pick it up and ran into the exact same sequence of events you described...person gets a manager, manager asks me "what model case was that?", gets me to follow them to the section where they shelve cases to help them find it, conclude the case is no longer there followed by apologies then nothing else...me leaving there and never having bought anything from them since (but do go back for their free SD card or USB stick offer I get on occasion). This is the Dallas location. They have a Razoos in walking distance so I make it worthwhile to have lunch, then go pick up the freebies.

Funny how they just keep e-mailing me survey invites...and never really change much of anything as I read from your experience.
February 16, 2011 6:06:19 PM

DDTA said:
Sorry to bring this thread up again after a month but I had a good laugh at this. I see Microcenter still hasn't "improved" this whole concept of "reserving" your order for pickup. I remember when they first touted this service a couple of years ago (I can't remember how long exactly) I tried it out and placed an order for htpc case they had. Went to pick it up and ran into the exact same sequence of events you described...person gets a manager, manager asks me "what model case was that?", gets me to follow them to the section where they shelve cases to help them find it, conclude the case is no longer there followed by apologies then nothing else...me leaving there and never having bought anything from them since (but do go back for their free SD card or USB stick offer I get on occasion). This is the Dallas location. They have a Razoos in walking distance so I make it worthwhile to have lunch, then go pick up the freebies.

Funny how they just keep e-mailing me survey invites...and never really change much of anything as I read from your experience.


Yeah, i'm pretty much burned out on all brick and mortar electronics retailers now.
February 27, 2011 4:40:40 PM

I only use Microcenter for small items that would double in price if I added shipping; such as connectors,mounting hardware and hard drives(HDD). Also Its nice to browse in person and see what all is on the shelves.
March 2, 2011 6:02:43 AM

Did you ask them for the money for gas for driving down there?

I would have.

March 2, 2011 12:23:10 PM

Worked retail a good bit to know that this is not a store-level fault, but corporate-level. We also had "systems" in place that allowed consumers to check inventory online, do pick-up in store, etc. and it really pissed us off in sales to no end whenever a customer would come in saying that they'd either checked online or reserved one, and we'd never get a notice. If HQ wants to give the consumer the ease of doing this they need to make sure it goddamn works. :pfff: 

I share your frustration, but from the other side of the fence. That's inexcusable for Microcenter to do.
March 3, 2011 1:51:20 AM

casemods said:
Did you ask them for the money for gas for driving down there?

I would have.


C'mon man, I can't spend all day sequestered in my house, I have to go outside and browse.
April 11, 2011 6:20:16 PM

Their store in new jersey never, EVER picks up the phone... im so glad i read this thread.. i was ready to drop $1500 on parts from this place... luckily ive tried calling every sales department and it rings until it disconnects me... no one EVER answers
April 15, 2011 7:23:50 AM

That is really unfair, I think such action should be complained about. I hope you have or doing something against it.
May 20, 2011 6:50:12 AM

well in all defense, I love micocenter. It might be your store/place specifically :/  . They take return/exchange on parts np. I've done it plenty.. The people are pretty cool and they will match prices on Newegg (cant do rebates tho).

Also I got my 2500k i5 and p8p67 rev 3 for $290. the i5 alone is $180 at microcenter. That mobo was $190 and I think 180$ on newegg but the combo deal knocked it down to 109$

they matched the xfx video card price too.
July 24, 2011 10:13:20 PM

Isn't like on the idea of Micro stores for the whole point of not having to use the interenet and long distant traveling for purchases?

Not trying to saying anything bad of it, its just with in it, of the store to say of anything to be of "normal" on the point of it all, might have a lose of say "use" for the idea of internet. Usuaully, you get a big comment, "We are waiting for email, or confirm from "main place"..." and/or with "Even though its in our systems we need to check to make sure.."

Does not fair well, thats for sure...
July 27, 2011 12:34:13 AM

teh_tourist said:
So I started to get all pumped up for the Sandy Bridge release, and even more pumped that I now live by a Microcenter and can go pickup my parts rather than wait for shipping. I checked my local Microcenters hours (11-5 Sunday) and started to plan to get there a few hours early to make sure I could be first in line for e 2600K, but then I found the nifty 18 minute in-store pickup option. With this option you "reserve" items that your store has in stock adn they hold it for you, so I can sleep in AND get my 2600K with $90 instant rebate? AWESOME. So I stay up Saturday night and wait for the SB SKUs to go live on the Microcenter site so I can get my reservation in early. I make my reservation for a 2600K and a ASUS P8P67 Deluxe around 4A.M. EST and head to bed. I wake up around 10:00 A.M. and see an email from Microcenter that confirms my "reservation" and informs me that my items are being held and I have until Wednesday to pick them up. I take my time getting ready for my big day, with my new top-o-the-line Sandy Bridge build and head towards Microcenter to pickup my items. Now I've never been to a Microcenter before so waling into this large store filled with computer equipment was heavenly for me, it was like Newegg... but in person! After some perusing I made my way over to the 18 minute pickup counter, gave the clerk my name, and showed them my e-mail confirmation. He proceeded to walk to the back where my items were being held, I started to think about how easy this whole process is when he comes back to me empty handed. He calls some sort of manager to the desk, and when she arrives she calls another manager to the desk... Now I'm starting to worry. He asks me what I'm looking for and I inform him that I have a reservation for a Intel i7-2600K and an ASUS P8P67 Deluxe, "walk with me" me says. We made our way through the store to a display of 1155 motherboards, "here are the boards, pick yours out from here. I'll be right back with your processor." he says to me. I study the table before me and see boards from all the big manufacturers, even an ASUS P8P67 PRO, but not the P8P67 Deluxe that I "reserved". Looking a little worried the manager comes back to me saying that the processor I wanted sold like crazy and that they were all gone, so I asked him about the motherboard that I also came for and he went to check his computer. "We never had that part in, I don't know how it let you reserve one" he tells me. "We get in weekly shipments so you can come back and we should have both of them next week" he tells me. I didn't want to be that customer that throws a big fit in the middle of the store so I thanked him for his time and effort and quickly made my way out of the store. Once I get to the parking lot the rage in my heart is really starting to burn. What's the point of "reserving" and item if they're just going to sell it to someone else? What kind of miserable company sends you an email confirming that your items have been pulled off the shelf and put in holding for you if they don't even have some of them? This was my worst experience with any store, and Microcenter has lost any future sales from me or positive words. What started out as a magical adventure to my new favorite store ended up being a terrible hell-ride of incompetency. Microcenter is a F****** joke




Don't u know, always to call (prior to visit) to verify and also ask for that persons name. That way I never had a problem.
BTW its a great store.
July 27, 2011 12:35:59 AM

casemods said:
Did you ask them for the money for gas for driving down there?

I would have.



I <hate> cheap people.
July 29, 2011 5:07:13 AM

For sack of argument, think you would of had to of placed an order to say to even have an expense of gas issue for the say issue. So, probably not much of an arguement, but just that of one.

Which might be cheap for the issue, Obviously your expense of expense wasn't of one for the issue at least, since you didn't buy anything.

Usually reservation holds no place against one that isn't. Why, I don't know.

To say that there is much of anything to again argue with is probably almost "none" . Rather as said of much of anything much different would be only that would of been said. Right?
July 30, 2011 7:24:25 AM

Well... this really changed my mind... I was looking at building a new AMD system... I put together a build on Newegg, and I decided to do the same for a retailer to see if there is a price difference... there was only like a 5 dollar difference, and that was if I changed a few parts xD
August 4, 2011 1:22:23 PM

I have never had issues with MC.

As for online orders during selling sprees, if a person worked retail they would realize how such issues happen. Often the computer auto responds yes before stock can be checked or pulled. Instead of taking the lazy way waiting in line or buying after the initial rush is best.
August 13, 2011 12:47:23 PM

i realize this was months ago from the original poster.

There is a microcenter in dallas - about a 45 minute drive from my house. I do love that place. Big/clean/organized, LOTS of stuff and I don't get pestered like I do in Fry's or Best buy.

I've never used their 18 minute pickup feature - but I would have totally complained to the manager and a higher up just because your time is just as valuable as everyone elses. Their system obviously sucks if it's not reserving parts that it promises.

That being said - I do love Microcenter - even factoring in Tax, I jumped on their i5 2500k deal for 179, in addition to taking 40 dollars off a brand new motherboard.

August 16, 2011 2:01:01 PM

@tox

the issue is not as simple as most believe it to be. it is often compounded by many things. according to my retail experiences i'll list the order of events in general with possible issues in parethesis:

online store says item is in stock
(retail store inventory is often wrong or can change quickly)

purchase order online
(either stock is wrong or there is a confirmation email sent later to verify order)

associates at store receive page for order
(either stock is wrong or there is zero time to pull all orders if very busy)

email verification if sent is often auto-yes if timed out or marked yes by managers
(often they want to give you a substitute item and try to keep all purchases)

customer goes to store to pick up item
(often does not wait for confirmation email)

-----

as you can see there are quite a few steps along the way that can generate issues. also factor in that items can be quickly sold out in the time it can take an associate to look for the order and to pull it. purchasing an item does not magically make an item disappear from stock in a retail store. if it is visible it will be sold (unless pulled to a special area by an associate).

warehouse businesses such as newegg typically are better with orders as they do not have the influence of walk-ins to deal with and have more accurate inventories.
August 18, 2011 12:42:35 PM

nikorr said:
I <hate> cheap people.


This is not 'cheap' - it is common sense! Well... okay, I would not ask them for "gas money," but I definitley would have DEMANDED a 20% discount due to inconvenience - AND, if the manager did not give it, then I would send faxes, letters and emails to corporate, with the MANAGER'S NAME, saying that he was totally unsympathetic and gave ZERO explanation for why the parts were not "RESERVED" as the system indicated they were.

I would have made sure I got the manager's business card, so as to include that in the letter - makes it easier for them to ding him on his yearly review.

It is incredibly easy for them to just give the customer a voucher for an additional 20% off, next week, when the parts do come in. That way, MicroCenter loses NOTHING, and gains a "return customer."

This was "teh_tourist"'s (customer's) opportunity to demand some sort of reparation for, basically, what amounts to FALSE ADVERTISING - by that, I mean that, if you, as Wal-Mart of MicroCenter, say, "Hey, we just reserved your item - please come pick it up" - then it darned well better BE there, when I go to pick it up! I NEVER have had problems with Wally World (Wal-Mart) or Best Buy - I'm pretty sure I reserved items at Best Buy before; and I know I did at Wal-Mart.
August 18, 2011 1:04:35 PM

ssddx said:
I have never had issues with MC.

As for online orders during selling sprees, if a person worked retail they would realize how such issues happen. Often the computer auto responds yes before stock can be checked or pulled. Instead of taking the lazy way waiting in line or buying after the initial rush is best.


The "LAZY WAY?!" That is a total crap statement! This person took ONE of the many options that is supposed to be VALID.

It has nothing to do with being LAZY.

For that matter, there is no way to know for sure that, if you wait in line, they won't run out of whatever thing everyone is waiting in line for. It has happened to me many times.

Geez, I hate people who 'stereotype,' based on something THEY might do, and then call someone LAZY for doing something perfectly normal, or a different way from them.

Reserved means RESERVED (pulled from the shelf and 'held' for THAT person, NOT TO BE SOLD TO ANYONE ELSE) - so "NO," there is NO excuse! Wal-Mart and Best Buy do reservations just fine - I've worked for both - MicroCenter is the ones who are LAZY - not pulling it off the shelf as they should.
But, a big part of it is often the 'system' - as someone pointed out - if the system never sent the salesman an 'immediate' pull order, then the item never got pulled; but, in MicroCenter's case, I'd say it's a bit of several things - sounds like "tourist" did not get the confirmation until LATE that next morning - meaning all of it had actually been sold by the time the 'pull order' was sent to the store - but lag in updating system inventory at "the specific store" did not catch up with the "reserved status" from the corporate system. Again - a bit of "system" [laziness] if you will, on the part of those who programmed the whole MicroCenter reservation system.

BUT - one even bigger problem is when the manager told him "Oh, THAT part never was in stock." That is a TOTAL failure of MicroCenter's inventory and reservation system! To me, it sounds like they are using their reservation system as a "bait-and-switch" - not REALLY reserving anything, and just SAYING that it's reserved, to get you into the store.

Additionally, if MicroCenter does not have IMMEDIATE MEANS OF NOTIFICATION of 'reserved items,' then they can make the LAZINESS excuse as well and say, "Oh, umm... well, I didn't CHECK the reserved orders before I sold it."

AND, last but not least, there most certainly is a way to tell 'WHO' sold it - IF it was tagged properly - each sale gives WHO sold it, listed on the receipt. BUT, you would have to be able to track that back to a tagged / reserved item - OR get store camera footage of someone grabbing stuff from the RESERVED stack, just to make commission on a sale (making the presumption that they pulled it and put in a 'reserved' area)

So, no, I don't think using the "reservation system" is at all LAZY - your comment is uncalled for. Reserving an item - even a REDBOX MOVIE - should be a 'no-brainer.' Who wants to go wait in line and take a chance that the item will "sell out," when you can take the SMART WAY, and reserve it before you get there? So, bottom line, the CUSTOMER ("teh_tourist") is NOT at all at fault, nor lazy; MICROCENTER is at fault; and likely had several failures on their part.

BUT, 'tourist' should have [called] to confirm, since it sounds like this was a 'hot item' and a frenzied sale.
And DEFINITELY should call and email and send a letter + fax to Coporate MicroCenter to complain!

Just my thoughts.
August 23, 2011 6:44:53 PM

@jman

i'm not saying that microcenter (as a company) is not at fault, however the actual employees dealt with are not. most of the practices come down from top tier management.

in a warehouse environment without a storefront pulling items is easy. when you have a storefront pulling items from the same stock at the same time mix ups like this happen (rather frequently too). compound on this the problems from the system.

granted, reserving or buying online is a valid means of ordering, but also keep in mind that unless you get a confirmation email/call saying your product has been pulled for you assume the item has NOT been pulled. i've worked retail: if i have 50 customers standing around waiting for an item, and 20 online orders which i have to check to see if we even have in stock... guess who ends up waiting? at times there just isnt any time to handle online orders in a timely manner. this "stock checking" phase is supposed to make sure people do not get false confirmations if it is implemented correctly but during rushes it fails completely.

i do agree saying "the lazy way" was a bit harsh as some people who aren't close to the store might have a valid reason. however, most people assume that once they click the button its yours (and do not wait for confirmation).

--

as far as wrong stock goes: have you ever seen some of the companies hired by retailers to check their stock? if you have you would realize how/why counts can be off by over 30. stock should be checked in house only.

as far as bait and switch: that comes down from top tier. quite a few major retailers use this tactic. if the item isnt in stock we were forced to press "yes we have it" and the customer was then given to the manager on duty to try and figure out an alternative. i've seen quite a few angry people.

--

i agree with complaining to upper tier management about the "the system". however, the manager really didnt have any other options available.
August 24, 2011 8:31:40 AM

@ jman_26

"This is not 'cheap' - it is common sense! Well... okay, I would not ask them for "gas money,"



Yes, everything is also about how u serve the complain or compliment. If that customer act just "normal", like u wrote down, I'll make sure u get 20%OFF + an apology, but if u act like a bum (yelling,lying,swearing...) and I have the power to deny, than I'll deny it and only apologize for inconvenience.

Every one makes mistakes. So I don't have the part anymore ?(What else I can do about that right now? I don't have it. Its not in the store.U don't have to lose it.)

I understand the frustration and I and most people can still control myself.
(I was in Bestbuy and I wanted Linksys PCI adapter. When I called to reserve it, I was 1 minute away from the store They had only one left. When I got to the customer service someone just bought that part of mine right on front of me. it was 3 minutes since my call. I was mad as hell inside of me. But I knew, there was noting to do about it at the moment. Nothing. And I needed the part badly the old one died on me. I have got 25% off and apology. But there was nothing to do that day about it. It was on saturday evening. )

But some people don't get that. And to ask for gas - it would be embarrassing to even to bring it up.

And yes, the companies they rather sell the last part, because in about 65%, if its not picked up in 2 hrs people never come back to claim it.

"A bird in hand is worth more, than two in the bush."

And the stuff is trying to help, but sometimes there is nothing to do. And sometimes u get some sales people who is having bad day (everyone does) and there is u. If these two meet, it sucks for both of them. I do spent about $20K a year on photographic equipment and I see people who should not work with other people. I am trying to avoid them. I do know how to get what I want, but sometimes even if u are nice you meet arrogance too.


January 20, 2012 4:11:56 PM

Yeah Mistakes like that happen and thankfully you didn't act like a clod and throw a fit. MC is an excellent company but even the best make mistakes. Dell stood me up on a laptop order once and it was ridiculous BUT when I complained in a civil way they helped me out and I stated thought they owed me a little compensation for the pain I went through - Their response - A free USB wireless mouse (Logitech not come cheapo thing.) What I am suggesting is that a reasonable complaint in person might have netted you what you wanted (not at that moment perhaps) and maybe even something for your trouble.

Kudos for not blowing up and making a scene there but MC is certainly not a joke. It does have real people and they will make mistakes.

I worked for them for five and half years and left there for a non-retail sales op. BUT cut them a little slack. Voice your complaint. If you make it reasonable and request a reasonable solution you might come away with a better result. In my time with them, the only time a customer wasn't treated 'fairly' was when they (the customer) did something stupid - like throwing a laptop through a plate glass window when the customer broke the laptop and would not accept his mistake. Fairly he should have gone to jail - instead he paid for the window and agreed never to come in the store again.

I have been the ugly customer and I have been the upset reasonable customer and ALWAYs being a reasonable upset customer nets me a decent solution be it a little discount or something extra. Being an a**hole and loud makes YOU look the fool. People make mistakes - how we recover makes the difference. I never saw an MC manager not help out a customer ever.
January 22, 2012 8:43:10 AM

This thread is getting me pretty irritated at retail stores. This sort of thing I'm almost certain doesn't happen at newegg. Agreed with others its nice you kept your cool because I surely wouldn't have would of had them cancel the order and then shop on newegg. I just know when buying from them that if I have an issue I'm not going to run into this situation.
January 23, 2012 11:24:25 AM

hate to burst your bubble bigshootr8 but you might want to read the various "newegg sucks" or "newegg screwed up my order" threads. yes, they do make mistakes too. i've used both before and will continue to because they are great places to shop.

gscotth nailed it right on the head. one of the golden rules: treat others how you want to be treated. people often seem to forget that the world doesnt revolve around them.
January 23, 2012 10:10:56 PM

No and I don't deny that newegg is perfect and that things can't go wrong. I think as someone had stated that Microcenter is great for the little items but in most cases they are more expensive. I've had nothing but a pleasant experience with newegg. Microcenter good by overpriced and frys well not even in the same ballpark.
May 7, 2012 4:15:00 PM

I'm a former internal auditor for the largest department store in the country (currently Macy's). Microcenter is completely in the wrong. This shouldn't happen. I'm rather disappointed by the thread poster's experience and now my experience trying to buy the IB processor and a motherboard to get the $50 "special."

I went there a week ago to buy the new i5 3570k and ASRock Extreme4 for the $50 savings on both. I go there and they didn't have the Extreme4 or Extreme6 or any other midtier motherboard with a Z77 chipset. All they have is highend expensive ones that don't perform for their price (77 Sabertooth and Asus Pro) and garbage sets (ASRock Pro4, etc.) with no options. That's fine. I hadn't checked on the site earlier or reserved anything. Stores can't carry everything in stock at all times.

So, I wait a week. This time I go online to reserve the ASRock Extreme4 and IB processor. The motherboard isn't in stock. Ok, I check the other store in the area. Again, the motherboard isn't in stock. I then check every single store in the country to see if any of them carry the Extreme4 or 6. Not one store has it or any other midtier Z77 motherboard. None of the ones that Tom's just reviewed other than the ASUS Pro which is way overpriced.

They are basically using the $50 "special" to get you in the store. They have no intention of actually fulfilling that "special" on most of the advertised boards because they know they aren't going to stock them. This is my first build and I'm done with Microcenter with this carnival sales tactics.
May 7, 2012 5:51:33 PM

just because an item is not in stock does not mean that there are shady business practices going on behind the scenes. keep in mind that the first products to sell out are the cheaper ones and that perhaps microcenter either did not receive enough stock or they did not anticipate the demand. just working as an auditor doesnt necessarily give you the clout to blame a company without proof of any sort. i worked retail for enough time to know better and so should you.

yes, retail stores can and do bait-and-switch or offer rebates and deals on products which aren't necessarily stocked. however, without knowing the details its impossible to lay any blame.

if technology is in demand it can get sold out really quickly. it isnt unheard of for an entire stock of items (especially if there is a rebate involved) to be sold out in mere minutes. i remember selling out of 40 wii units back when i worked retail in about 10 minutes without any special advertising involved.

in a brick and mortar store... walk-in walk-out you are limited to the stock on hand. if you want a larger variety either order it in through the stores ordering system or buy products online from huge national retailers like newegg.
May 7, 2012 7:04:57 PM

ssddx said:
just because an item is not in stock does not mean that there are shady business practices going on behind the scenes. keep in mind that the first products to sell out are the cheaper ones and that perhaps microcenter either did not receive enough stock or they did not anticipate the demand. just working as an auditor doesnt necessarily give you the clout to blame a company without proof of any sort. i worked retail for enough time to know better and so should you.

yes, retail stores can and do bait-and-switch or offer rebates and deals on products which aren't necessarily stocked. however, without knowing the details its impossible to lay any blame.

if technology is in demand it can get sold out really quickly. it isnt unheard of for an entire stock of items (especially if there is a rebate involved) to be sold out in mere minutes. i remember selling out of 40 wii units back when i worked retail in about 10 minutes without any special advertising involved.

in a brick and mortar store... walk-in walk-out you are limited to the stock on hand. if you want a larger variety either order it in through the stores ordering system or buy products online from huge national retailers like newegg.


Of course, brick and mortar stores are limited to the inventory they have on hand, but, as I said, I reviewed EVERY STORE in the country. None had it. Almost nothing is ever completely sold out in the entire country.

My former profession gives me plenty of clout to make this call. I know retail processes from top to bottom (buying, inventory, retail) really well. This was obviously a bait'n switch. Even if they tried to order as many as they could and only got a handful because ASRock couldn't ship enough, it is still a bait'n switch. Anyone that pays attention to tech at all knew the Extreme4 would be popular due to it's price point and features, so putting it on sale with only a handful in the entire country on stock is a bait'n switch whether they intended it to be or not.
May 9, 2012 3:39:59 PM

one could just as easily say that a gas station selling out of regular gas and only having premium when they advertise a lower price than other stations is a bait and switch... or a sandwich shop having a broken toaster when advertising toasted subs is a bait and switch.

realize that if it was not intended then it isnt bait and switch, just lack of inventory even if technically it fits the description.

i can name a whole list of electronic items which were almost impossible to get even though everyone knew people were chomping at the bits to get them. the more something is in demand the quicker things sell out. all i'm saying is that without numbers to back up an accusation... it means nothing.

in any case... its your choice to avoid microcenter... i'm just posting a contrasting opinion so that we can avoid the people who dont know any better thinking microcenter is evil, it sucks, blah blah blah. which makes up the blunt of this thread anyways....
May 9, 2012 5:28:03 PM

ssddx said:
one could just as easily say that a gas station selling out of regular gas and only having premium when they advertise a lower price than other stations is a bait and switch... or a sandwich shop having a broken toaster when advertising toasted subs is a bait and switch.

realize that if it was not intended then it isnt bait and switch, just lack of inventory even if technically it fits the description....


That's not an equivalent example. An equivalent example would be if the gas station bought a 1000 gallons of premium, but only 100 gallons of regular which is priced lower than surrounding gas stations. If they had purchased a 1000 gallons of each and sell out of regular, it's obviously not a bait'n switch.

The broken toaster isn't equivalent either, as the delivery truck for ASRock didn't break down on the way to every store in the U.S.


Intent doesn't matter in false advertising per the law:

"....but no evidence is required that actual deception occurred, or that reliance occurred, or that the advertiser intended to deceive or knew that the claim was false."

http://en.wikipedia.org/wiki/False_advertising


May 9, 2012 7:20:05 PM

When u get in the store, and they don't have the CPU on sale in stock,

they do allow u to place the order for the advertised price, don't they?

If yes, they are doing just fine.

If no, they are up for complaints.
May 10, 2012 4:12:33 PM

wikipedia is not an official source for laws. you would do well to remember that it is community edited.

be that as it may.. even if they fit the technical descritpion (if what you stated is actual wording).. it matters for nothing without evidence.

in your example of "ordered 100gal one regular and 1000gal of premium" without numbers how are you to know? they could have ordered 10,000gal of regular and you a disgruntled customer is just making claims because you are upset.

proof should be the basis of opinion.

---

i agree nikorr,

most retail stores will allow you to order an item they do not have in stock at advertised prices.
May 10, 2012 4:34:35 PM

Thanks...I didn't know that Wikipedia wasn't actually written by Congress and the legal system. That should really save me in future discussions. I will make sure I quote the actual statute next time since you are a stickler for the law.

I have the numbers for Microcenter....zero Extreme4 and Extreme6 motherboards in stock then and now. And, Newegg and other places seem to have them just fine. That seems to be rather good proof, which is what my opinion is based on.

If I wanted to order something and have it delivered in the future, why would I drive to a store? That's what the internet is for.
May 10, 2012 5:27:19 PM

Chad333 said:
Thanks...I didn't know that Wikipedia wasn't actually written by Congress and the legal system. That should really save me in future discussions. I will make sure I quote the actual statute next time since you are a stickler for the law.

I have the numbers for Microcenter....zero Extreme4 and Extreme6 motherboards in stock then and now. And, Newegg and other places seem to have them just fine. That seems to be rather good proof, which is what my opinion is based on.

If I wanted to order something and have it delivered in the future, why would I drive to a store? That's what the internet is for.

U are missing the point. U wanna to save money, u need to come in and get it or order it.

It is a magnet to get u to the store. Brick stores need to get customer in or they will eventually be closed.

Sure, I want to get everything right away too, so I can play with it. I can understand that.

But if I can save +$50 on the mobo or CPU, I'll order it with fastest shipping.

Come to the car dealership to get that advertised price for the sedan, to only find that it is a stick shift only and it doesn't have electric windows + no key remote and they have only 1 or 2 cars in the lot, so it is not even in the color u want.

They have a "magnet adds" as well. And they will sign u up for late delivery too : )

So many examples out there....
May 10, 2012 6:47:51 PM

nikorr said:
U are missing the point. U wanna to save money, u need to come in and get it or order it.

It is a magnet to get u to the store. Brick stores need to get customer in or they will eventually be closed.

Sure, I want to get everything right away too, so I can play with it. I can understand that.

But if I can save +$50 on the mobo or CPU, I'll order it with fastest shipping.

Come to the car dealership to get that advertised price for the sedan, to only find that it is a stick shift only and it doesn't have electric windows + no key remote and they have only 1 or 2 cars in the lot, so it is not even in the color u want.

They have a "magnet adds" as well. And they will sign u up for late delivery too : )

So many examples out there....



Dude, I realize that. I'm not missing the point. The point is that it's not ok to do that. It's especially not ok to put up with this type of treatment as a consumer.
May 10, 2012 6:56:17 PM

Its perfectly OK, since they say "only till last one is sold".

Your chances may be slim to get it in the store, but they are not cheating anyone.

Whats wrong with that?
May 20, 2012 5:47:56 PM

I'm sorry, however 'chad333' is correct. It is bait and switch. The Federal Trade Commission has been very lax in enforcing any laws for decades.

Just because nobody is doing anything about it doesn't mean its not a crime. In the 90's companies got a blank check to do whatever they wanted. The result is a whole generation of people that think shifty business practices are normal.

I had the same situation happen to me with a mattress sale item, when I got to the store they told me they didn't have it. However they said they could order it and it would be in an a few months. Then they suggested some other more expensive mattress I could buy that was there. I'm tired of companies wasting my time, so that they can play some cute game of bait and switch.

Listen to chad333, he knows what he is talking about.
Sketchers was recently forced to give refunds for all of one line of shoes, just because of false advertising.
May 25, 2012 5:22:26 PM

@chadd333

retail stores and online sales are a bit different. do you think you are the only person who doesnt want to wait for an item so they drive to a store instead. i'm not saying that it couldnt be microcenter pulling your leg only that it isnt 100% guaranteed that they did so. as far as online goes.. you know you can check microcenters stock online and by phone right? sounds like you could have saved a drive and aggrivation.

@pleasenoname

so you went to the store for a matress without calling them up first and verifying that they had the matress in stock? brilliant if you want to leave things to chance.

as for sketchers i remember hearing about that. didnt they claim that the shoes would help you lose weight or something similar? silly sketches obviously didnt realize that fat americans dont want to exercise and would rather blame the shoe company for its misleading advertising. perhaps they should have had subtext..

** requires exercise, a healty diet and active lifestyle.

almost as stupid as **caution: contents are hot.
May 27, 2012 11:12:16 PM

Just go to Microcenter, buy a bag of chips for $1 get a 5% coupon. Come back on the day it starts, buy a part in your build. Receive another 5% off. Repeat until all parts are gotten.
June 6, 2012 8:14:23 PM

If you think online ordering and retail store inventories are completely independent and you can't expect one to influence the other, then you have never ordered from Dominos. Their internet is directly connected to each and every store, and they have far more locations than Microcenter. I have ordered from Bestbuy and gotten confirmation the item was set aside from me, Also at Walmart. This is not a reservation system, you actually buy the item from the website and pickup at the store, not a reservation. If they don't have the item in the store that you already paid for, you can bet that would cause serious problems.
June 14, 2012 5:06:56 PM

I thought about going to a microcenter last time I purchased a computer, but I found some really good deals on a computer case online on an Antec 300 with a power supply. Then I also thought that the store was in a large city near me and the price of gas at the time was $4.00 gal, and I might be better off just ordering from the Egg.

Maybe it was bait and switch, which is an illegal sales practice. Maybe it was just a mixup. They reserve you something you go to pick it up and then they try to sell you something else. This is when you need to have an attitude and raise your voice a little. Like I am never coming back here, I will tell all my friends and maybe I will post this online everywhere that I can. With the right attitude, you could have gotten a discount. Say something like since you did not reserver my Item as promised, what kind of alternative discount are you going to give me? Who is the store manger and who is his boss? I guess I will just order it from www.newegg.com???

Whether you want to be pushy is up to you another alternative is to find out what corporation owns the franchise and then write their CEO at the corporate headquarters. They love to put letters like this on the wall for all managers to see, and they might even offer you some kind of special discount as long as you dont use any foul language or are abusive. Customers should be free to complain or write letters of thanks to the headquarters of any company. It happens all the time and they often reward people with a coupon or something like that. I worked for Winchester Western Manufacturing that makes Ammunition. They would often put things on the wall if they found some defective rounds or something like that.
August 27, 2012 12:16:37 AM

This thread has been dead for a long time, but I recently just purchased everything from microcenter (Chicago/Westmont) to build my new computer. My personal experience was anything but similar to that of OP, so figured I'd give the other side of the coin. Out of the 11 items I bought including monitor, Corsair H80 was DOA, Asus p8z77 - Deluxe worked fine, except the soundcard had some sort of issue, where plugging of device was recognized but sound just refused to work, even though HDMI worked even on board when I removed graphics card (never figured it out), and my EVGA GTX 680 kept crashing within 5 minutes on The Witcher 2. In regards to graphics card I saw on EVGA site where others were having same issues, some blamed on drivers but no real resolution was mentioned, and I exhausted every option in regards to reinstalling of drivers and card.

So out of my ~$2,300 worth of purchase, 3 items weren't working as intended. I went back to microcenter, they asked me what was wrong, checked the pins on motherboard for where processor is placed, gave a cursory glance to make sure items were in the boxes, and without any hassle or arguing, provided me replacements. Now the system is working great.

TLDR, items come defective, my personal experience with microcenter was same as Newegg and Amazon, they provided me great service and were very courteous in helping with replacements.
November 19, 2013 7:21:02 PM

well i think it really depends on which microcenter you are going to. when i did in store pickup, they did miss some things, like the cd reader was 30 bux instead of the 10 buck reader that i bought (they gave me the one i wanted). also my power supply was missing from the recipt altogether (i just picked it out from the store and bought it that way). im glad that i didnt have any problems, but i also realize that the in store pickup is really problematic and why it would make ppl angry

-bpark :D 
November 25, 2013 1:54:02 PM

I didn't have a good experience as well...I would suggest checking out www.wholesalelectronics.org I found that their prices are way cheaper than Micro Center...yeah there are not local..but its worth the $$ savings!!! You also get additional discount when you Like their facebook page www.facebook.com/WholesaleElectronics...the more I save...the better I feel!!

January 3, 2014 2:55:17 PM

bull364 said:
I didn't have a good experience as well...I would suggest checking out www.wholesalelectronics.org I found that their prices are way cheaper than Micro Center...yeah there are not local..but its worth the $$ savings!!! You also get additional discount when you Like their facebook page www.facebook.com/WholesaleElectronics...the more I save...the better I feel!!



rly, this just looks like an ad to me D: whole sale electronics didnt even have a big selection and its hard to find the parts because the pull down thing goes off your screen :/  the item picture quality was crap, also
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