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Web URL resolution problem

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tntom   11-21-2003 at 08:05:04 PM

Our website will routinely not be resolved when you enter either the URL www.pritchardamps.com or even the IP address in a browser. By routinely I mean 5 out 6 times you hit the go button on the browser you get a server or web page not found page. Usually by the sixth time it will go directly and quickly to the web page. I’ve visited this page hundreds of times from both work (ISP stargate.net who originates out of Pittsburgh, Penn. With a local number in the Berkeley Springs, WV area) and from my home computer ((ISP juno.com with a local number in the Martinsburg, WV area). Web site visitors from other states seem to never have any problem resolving this URL But we are afraid that hundreds of other visitors are getting error messages. I called our DNS Registor (Bulk Register) and they said it was the Web hoster. When I called the Web hoster (Readyhosting) they said it was the ISP’s problem. I haven't a clue how to communicate this to an ISP! Especially when the problem would have to deal with at least two different ISP’s who when I do a traceroute for either one the first 3 DNS IP addresses are completely different. Also when I do a traceroute from either ISP account at a time when the IP address won’t resolve won’t resolve, the traceroute times out before even making a first hop.

Question, will the tracert (winxp) command really make just 2 hops then timeout thus telling you where the problem lies or does it just time out all together?

Any help will be well appreciated. Probably if you can answer this one you should be crowned world IT Genius or maybe I’m just plain stupid.

P.S. has anyone ever even heard of something like this happen before?


Linux Is better! www.killeramp.com<P ID="edit"><FONT SIZE=-1><EM>Edited by TNTom on 11/25/03 00:08 AM.</EM></FONT></P>

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Riser   11-25-2003 at 05:55:43 PM
- 0 +

If you're typing in the IP address and its not going to that webpage, it probably won't be a problem with the DNS (Domain Name Resolution which you probably know, converts names to numbers).
Are you exceeding your allowed bandwidth into the website therefore causing it to timeout? If you're using tracert and its dropping on the 2nd hop, its your ISP.
Your first hop is probably to your ISP's gateway, then the 2nd times out? Its the ISP with the problem and you should ask them to rip/rebuild your information off their routers (which in that case you're going to have a hard time having that CSR understand and you'll need to get transferred to their Tier 3 support to even get that information).
If you type in the ip address and it won't go there, try pinging it. If you can't ping it, 2 things are possible: website is down, or your connection is dead or just sucks.
Try this, go to www.megaproxy.com (its a proxy for viewing other websites) and type in the webpage you want to go to. It'll use it owns DNS/gateway/routers to find and access your webpage. Should it work, contact your ISP, try to get to Tier 3 support, but getting to Tier 2 support is a pain in the first place.

Riser

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tntom   11-26-2003 at 05:42:59 AM
- 0 +

Wow thanks for the help! I thought my post was going to go unanswered.
The megaproxy thing helped alot. I tried it and it resolved the url, while at the same time submiting the url normally through the browser.
It appears I will have the tough time of straightening this out with the ISP. "I should be hearing an evil laugh about now from behind me."

Thanks again,
Tom

Linux Is better! www.killeramp.com

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