kb840987 bluescreens machine

Archived from groups: microsoft.public.win2000.security (More info?)

Anyone else having trouble with the latest round of patches? I stuffed the
last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
the message. I uninstalled kb840987 and the machine is back up and running.
Before I test again I am wondering if anyone else has seen this?
23 answers Last reply
More about kb840987 bluescreens machine
  1. Archived from groups: microsoft.public.win2000.security (More info?)

    Yes we had the same problem on our machine. It was an unexpected_
    kernel_mode_trap with a stop error of 0x0000007F which the Microsoft Windows
    2K Pro Resource Kit (Chap 33-Windows Stop Messages) describes as most
    commonly a hardware failure and occasionally caused by software problems. In
    this case we uninstalled the KB840987 Hotfix (under safe mode) and it was up
    and running again. We also uninstalled all proceeding Hotfixes as a
    precaution. But now we are left with vulnerability issues. So if anyone comes
    up with a solution to this please post it here. I am with an IT department
    with the US Military so I can imagine there will be lots of problems with
    this because we run Win2K on most of our computers.

    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  2. Archived from groups: microsoft.public.win2000.security (More info?)

    "mline" <mline@discussions.microsoft.com> wrote in message news:<501CB9AD-AF5F-4345-ADE4-7341495374A9@microsoft.com>...
    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?

    Yes we have the same problem it seems that the update kb840987 is
    conflicting with the video drivers
  3. Archived from groups: microsoft.public.win2000.security (More info?)

    Yes we have had the same thing at Emory University. All of the affected
    machines are running Windows 2000, and are all Dell GX-150s. There is an
    obvious driver conflict with 840987. From our initial assessment, it looks
    as though the update is conflicting with the original Ultra ATA IDE
    controller drivers that came with this model. Microsoft, you need to pull
    this patch NOW and FIX IT.

    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  4. Archived from groups: microsoft.public.win2000.security (More info?)

    "mline" <mline@discussions.microsoft.com> wrote in message news:<501CB9AD-AF5F-4345-ADE4-7341495374A9@microsoft.com>...
    > Anyone else having trouble with the latest round of patches?

    I had the same issue with KB840987 on a Win2K server (Service Pack 4,
    all other current patches).
    The box is a Dell desktop (used as a testbed server), P3-1 GHz.
    Startup goes almost all the way to the logon, then blue screens.

    The BSOD message was STOP 0x0000007f UNEXPECTED_KERNEL_MODE_TRAP.
    The first argument was "8" -- Web search suggests that is a "double
    fault" error.

    It will start in Safe Mode.
    Bootlogging shows that ACPI, audio, video, and NIC drivers are not
    loading.
    The Event Viewer System Log showed a number of Service Control Manager
    errors related to networking. The NIC is a 3Com 3C905C-TX.

    Microsoft PortReporter is the only uncommon thing running as a
    service. Symantec Corporate Edition 9.0.1 AntiVirus is also running.
    Nothing unusual in the registry under "Run", nothing in
    Programs/Startup.

    Uninstalling the patch fixed the problem, re-installing brought it
    back, uninstalling fixed it again.

    Anyone else?
  5. Archived from groups: microsoft.public.win2000.security (More info?)

    Here is what all of my machines have in common:

    Dell GX-150s PIII 1.0GHz
    Windows 2000 SP4
    Symantec AV Corp. 9.0.1.1000

    We are in the transition from SAV 8.1 to SAV 9. Our GX-150 W2K machines
    that did not have a problem with the updates were still running version 8 of
    SAV. Are we seeing a problem between update, chipset, and AV client?

    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  6. Archived from groups: microsoft.public.win2000.security (More info?)

    Running Symantec Corporate Av 9 here. I have only seen this on one machine -
    its a whitebox, P3-700/Intel 815 chipset.
    None of my other machines have this problem so far but I still have many
    more to test. The other machines have newer chisets, all have symantec 9.

    "Derek Spransy" wrote:

    > Here is what all of my machines have in common:
    >
    > Dell GX-150s PIII 1.0GHz
    > Windows 2000 SP4
    > Symantec AV Corp. 9.0.1.1000
    >
    > We are in the transition from SAV 8.1 to SAV 9. Our GX-150 W2K machines
    > that did not have a problem with the updates were still running version 8 of
    > SAV. Are we seeing a problem between update, chipset, and AV client?
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
  7. Archived from groups: microsoft.public.win2000.security (More info?)

    "Derek Spransy" <Derek Spransy@discussions.microsoft.com> wrote in message news:<356F70FB-8C7B-47BD-B6F5-CF6B48751CF7@microsoft.com>...
    > Yes we have had the same thing at Emory University. All of the affected
    > machines are running Windows 2000, and are all Dell GX-150s. There is an
    > obvious driver conflict with 840987. From our initial assessment, it looks
    > as though the update is conflicting with the original Ultra ATA IDE
    > controller drivers that came with this model. Microsoft, you need to pull
    > this patch NOW and FIX IT.
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
    Symantec AV is'nt relevant in this case.
    At work I use Kaspersky AV, at home AVG 6.0 anti-virus system.
    At work I had the same trouble with KB840987 (Ultra ATA IDE
    controller driver).
    At home no problems (other driver).
    My English is very poor. You english-specialists, demand from MS a new
    patch, please!!!
    ylle
    Estonia
    Europe
  8. Archived from groups: microsoft.public.win2000.security (More info?)

    I have yet to see any official Microsoft release on why this is happening
    (and a FIX FOR IT!). We have approximately 2,500 PCs here on campus and this
    problem has happened to at least 50 Windows 2000 computers here. Most (if
    not all) of them so far are Dell OptiPlex GX150 systems. Booting into safe
    mode and uninstalling the patch works, but this is only temporary and very
    time-consuming, so it obviously needs to be fixed ASAP.

    Greg Mackey
    Tech Support Spec IIIa
    University of Central Oklahoma


    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  9. Archived from groups: microsoft.public.win2000.security (More info?)

    We have found (on our affected machines) that the problem is in fact caused
    by an Intel Ultra ATA driver. The resolution has been to boot into safe mode
    and go through Add/Remove Programs and uninstall the Intel Ultra ATA Driver.
    After that we reinstalled the patches (they had been previously uninstalled
    to get the machines up and running) and there have been no problems since. I
    think it would be very prudent for Microsoft to release an updated patch.
    Personally, I was already annoyed at the number of security updates this
    month. I'm a little more than annoyed now that I have spent more than a day
    fixing problems that a patch created.

    "Greg Mackey" wrote:

    > I have yet to see any official Microsoft release on why this is happening
    > (and a FIX FOR IT!). We have approximately 2,500 PCs here on campus and this
    > problem has happened to at least 50 Windows 2000 computers here. Most (if
    > not all) of them so far are Dell OptiPlex GX150 systems. Booting into safe
    > mode and uninstalling the patch works, but this is only temporary and very
    > time-consuming, so it obviously needs to be fixed ASAP.
    >
    > Greg Mackey
    > Tech Support Spec IIIa
    > University of Central Oklahoma
    >
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
  10. Archived from groups: microsoft.public.win2000.security (More info?)

    FYI -

    This problem is resolved by booting into safe mode, uninstalling the Intel
    Ultra Storage Driver, rebooting into normal mode, installing the Intel
    Chipset Software Installation Utility (if not already installed), rebooting
    once more, installing the Intel Application Accelerator, and rebooting once
    more. This has been verified on several systems on our campus and has worked
    on every one we have tried it on so far.

    Greg Mackey
    Tech Support Spec IIIa
    University of Central Oklahoma


    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  11. Archived from groups: microsoft.public.win2000.security (More info?)

    CONFIRMED!
    successful patch installation :)

    No thanks to Microsft, all thanks to you& the rest of the thread participants

    "Greg Mackey" wrote:

    > FYI -
    >
    > This problem is resolved by booting into safe mode, uninstalling the Intel
    > Ultra Storage Driver, rebooting into normal mode, installing the Intel
    > Chipset Software Installation Utility (if not already installed), rebooting
    > once more, installing the Intel Application Accelerator, and rebooting once
    > more. This has been verified on several systems on our campus and has worked
    > on every one we have tried it on so far.
    >
    > Greg Mackey
    > Tech Support Spec IIIa
    > University of Central Oklahoma
    >
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
  12. Archived from groups: microsoft.public.win2000.security (More info?)

    benh22@yahoo.com (ben hardwick) wrote in message news:<1977b290.0410141007.5ceb241e@posting.google.com>...
    > "mline" <mline@discussions.microsoft.com> wrote in message news:<501CB9AD-AF5F-4345-ADE4-7341495374A9@microsoft.com>...
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
    >
    > Yes we have the same problem it seems that the update kb840987 is
    > conflicting with the video drivers

    Video driver is not the problem I updated intel ata ide drivers and
    the problem was fixed
  13. Archived from groups: microsoft.public.win2000.security (More info?)

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Derek Spransy regaled us with the following:

    > Personally, I was already annoyed at the number of security updates
    > this
    > month. I'm a little more than annoyed now that I have spent more than a
    > day fixing problems that a patch created.
    >

    Geez, man...

    Give them a break. So much time, effort, and money spent on XP SP2...

    You don't expect a company with the resources of Microsoft to actually do
    anything else while they were working on XP SP2 ...???...

    - --
    Skorpion [skorpion at suespammers dot org]
    "Don't attribute to malice that which can be adequately explained by
    stupidity."

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  14. Archived from groups: microsoft.public.win2000.security (More info?)

    Me too.

    I can run task manager and access programs that way but the deesktop has
    vanished.

    How did you uninstall the update - I do not seem to be able to get into
    Control Panel

    I cannot find any warning on the Microsoft sites - this must surely have
    been tested before making it available for sownload, or am I being naive?


    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  15. Archived from groups: microsoft.public.win2000.security (More info?)

    Follow up....
    I have tried booting up in safe mode but the desktop is still missing and so
    I cannot get into control panel

    I desperation I have inserted the W2000 CD and tried a repair,
    This has eventually allowed me a normal desktop once again.

    Let's see how long it takes for some recognition of the problem on the
    update site!


    "McCallum2000" wrote:

    > Me too.
    >
    > I can run task manager and access programs that way but the deesktop has
    > vanished.
    >
    > How did you uninstall the update - I do not seem to be able to get into
    > Control Panel
    >
    > I cannot find any warning on the Microsoft sites - this must surely have
    > been tested before making it available for sownload, or am I being naive?
    >
    >
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > Before I test again I am wondering if anyone else has seen this?
  16. Archived from groups: microsoft.public.win2000.security (More info?)

    Update on my problems with the blue screen problem...

    I do not recommend the solution I took - various other parts of the system
    are now not working.
    It looks like a "re-install" for me.

    Hope you others have better luck.

    "McCallum2000" wrote:

    > Follow up....
    > I have tried booting up in safe mode but the desktop is still missing and so
    > I cannot get into control panel
    >
    > I desperation I have inserted the W2000 CD and tried a repair,
    > This has eventually allowed me a normal desktop once again.
    >
    > Let's see how long it takes for some recognition of the problem on the
    > update site!
    >
    >
    > "McCallum2000" wrote:
    >
    > > Me too.
    > >
    > > I can run task manager and access programs that way but the deesktop has
    > > vanished.
    > >
    > > How did you uninstall the update - I do not seem to be able to get into
    > > Control Panel
    > >
    > > I cannot find any warning on the Microsoft sites - this must surely have
    > > been tested before making it available for sownload, or am I being naive?
    > >
    > >
    > >
    > > "mline" wrote:
    > >
    > > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > > Before I test again I am wondering if anyone else has seen this?
  17. Archived from groups: microsoft.public.win2000.security (More info?)

    NOT FOR ME ! saddely not.

    I have an HP Omnibook xe3 and the above procedure did'nt work out.
    I have no solution but uninstall this bloody patch...

    "mline" wrote:

    > CONFIRMED!
    > successful patch installation :)
    >
    > No thanks to Microsft, all thanks to you& the rest of the thread participants
    >
    > "Greg Mackey" wrote:
    >
    > > FYI -
    > >
    > > This problem is resolved by booting into safe mode, uninstalling the Intel
    > > Ultra Storage Driver, rebooting into normal mode, installing the Intel
    > > Chipset Software Installation Utility (if not already installed), rebooting
    > > once more, installing the Intel Application Accelerator, and rebooting once
    > > more. This has been verified on several systems on our campus and has worked
    > > on every one we have tried it on so far.
    > >
    > > Greg Mackey
    > > Tech Support Spec IIIa
    > > University of Central Oklahoma
    > >
    > >
    > > "mline" wrote:
    > >
    > > > Anyone else having trouble with the latest round of patches? I stuffed the
    > > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > > > the message. I uninstalled kb840987 and the machine is back up and running.
    > > > Before I test again I am wondering if anyone else has seen this?
  18. Archived from groups: microsoft.public.win2000.security (More info?)

    go to a command prompt.. from the task manager FILE --> RUN cmd

    then type control

    this will launch control panel.

    McCallum2000 wrote:
    > Follow up....
    > I have tried booting up in safe mode but the desktop is still missing and so
    > I cannot get into control panel
    >
    > I desperation I have inserted the W2000 CD and tried a repair,
    > This has eventually allowed me a normal desktop once again.
    >
    > Let's see how long it takes for some recognition of the problem on the
    > update site!
    >
    >
    > "McCallum2000" wrote:
    >
    >
    >>Me too.
    >>
    >>I can run task manager and access programs that way but the deesktop has
    >>vanished.
    >>
    >>How did you uninstall the update - I do not seem to be able to get into
    >>Control Panel
    >>
    >>I cannot find any warning on the Microsoft sites - this must surely have
    >>been tested before making it available for sownload, or am I being naive?
    >>
    >>
    >>
    >>"mline" wrote:
    >>
    >>
    >>>Anyone else having trouble with the latest round of patches? I stuffed the
    >>>last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    >>>the message. I uninstalled kb840987 and the machine is back up and running.
    >>>Before I test again I am wondering if anyone else has seen this?
  19. Archived from groups: microsoft.public.win2000.security (More info?)

    I have having the same proble and I do the same fix. I am running w2k sp3
    with the novell client 4.83 or 4.91 sp2. I have about 120 machines and I get
    the same issue with every single one of them.

    "mline" wrote:

    > Anyone else having trouble with the latest round of patches? I stuffed the
    > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to catch
    > the message. I uninstalled kb840987 and the machine is back up and running.
    > Before I test again I am wondering if anyone else has seen this?
  20. Archived from groups: microsoft.public.win2000.security (More info?)

    We have had the same problem on two Win2000 machines with SP4. Both were HP
    Brio's. After reading this post as well as previous ones, I've uninstalled
    kb840987 on the two problem machines and asked the users to let me know if
    they continue to have the same problems.

    "alejandro_guzman_gutierrez"
    <alejandroguzmangutierrez@discussions.microsoft.com> wrote in message
    news:2CC90526-F53F-449C-B0EF-09BDF03F181D@microsoft.com...
    > I have having the same proble and I do the same fix. I am running w2k sp3
    > with the novell client 4.83 or 4.91 sp2. I have about 120 machines and I
    get
    > the same issue with every single one of them.
    >
    > "mline" wrote:
    >
    > > Anyone else having trouble with the latest round of patches? I stuffed
    the
    > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop to
    catch
    > > the message. I uninstalled kb840987 and the machine is back up and
    running.
    > > Before I test again I am wondering if anyone else has seen this?
  21. Archived from groups: microsoft.public.win2000.security (More info?)

    Here's an update. After uninstalling that hotfix both users were able to get
    through the day without a reboot, however the next day they began again. An
    analysis of the mini dump showed the same error and at that point I was
    stumped, until I had to slap myself for being so shortsighted... we use SUS
    and after looking at the installed updates I found that kb840987 had been
    re-installed!!!! duh.

    Anyway, to make a long post short, I uninstalled the two stations again and
    also unapproved that hotfix for all Windows 2000 stations. I'll post an
    update next week to let you know what happened.


    "aptrsn" <busn66@hotmail.com> wrote in message
    news:QwUfd.323379$3l3.133470@attbi_s03...
    > We have had the same problem on two Win2000 machines with SP4. Both were
    HP
    > Brio's. After reading this post as well as previous ones, I've uninstalled
    > kb840987 on the two problem machines and asked the users to let me know if
    > they continue to have the same problems.
    >
    > "alejandro_guzman_gutierrez"
    > <alejandroguzmangutierrez@discussions.microsoft.com> wrote in message
    > news:2CC90526-F53F-449C-B0EF-09BDF03F181D@microsoft.com...
    > > I have having the same proble and I do the same fix. I am running w2k
    sp3
    > > with the novell client 4.83 or 4.91 sp2. I have about 120 machines and
    I
    > get
    > > the same issue with every single one of them.
    > >
    > > "mline" wrote:
    > >
    > > > Anyone else having trouble with the latest round of patches? I stuffed
    > the
    > > > last 4 in, rebooted to a blue screen/reboot cycle- sorry didn't stop
    to
    > catch
    > > > the message. I uninstalled kb840987 and the machine is back up and
    > running.
    > > > Before I test again I am wondering if anyone else has seen this?
    >
    >
  22. Archived from groups: microsoft.public.win2000.security (More info?)

    Microsoft just released a patch:

    http://tinyurl.com/6bphv

    But as you'll see on the above page it is not available for download
    directly. A lot of people are facing this problem, so let us force
    Microsoft to let people download it directly. If you manage to get the
    patch from them, could you please send it to me as well.

    Thanks,

    Regards - Alok Govil


    --
    alokgovil
    ------------------------------------------------------------------------
    Posted via http://www.mcse.ms
    ------------------------------------------------------------------------
    View this thread: http://www.mcse.ms/message1149332.html
  23. Archived from groups: microsoft.public.win2000.security (More info?)

    In article <alokgovil.1ffga1@mail.mcse.ms>, in the
    microsoft.public.win2000.security news group, alokgovil
    <alokgovil.1ffga1@mail.mcse.ms> says...

    > But as you'll see on the above page it is not available for download
    > directly. A lot of people are facing this problem, so let us force
    > Microsoft to let people download it directly. If you manage to get the
    > patch from them, could you please send it to me as well.
    >

    There is a good reason why hotfixes like this are not generally
    available. Microsoft support needs to be able to track who has been
    issued these patches in case any problems are found with them, or if
    subsequent patches and hotfixes cause problems with it.

    Why not simply follow the instructions in the referenced article? You
    won't be charged for the call. I fail to see what the issue is. Also,
    good luck "forcing" them to change their policy on this. Rather than
    whining about this, just call and get the patch.

    --
    Paul Adare
    This posting is provided "AS IS" with no warranties, and confers no
    rights.
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