Logon Problem

[Papi-Bill]

My wife's Dell desktop (after a nighttime thunderstorm) will not permit her to log on. When she enters the password she gets the following message: "The User Profile Service service failed the logon. User profile cannot be loaded". Has anyone encountered this issue and is there a user fix, or should we take the computer back to where it was bought for service? (still under warranty)

 

[das_stig]

Corrupt profile, login using another acocunt with admin privaleges, create a folder and call it c:\wifes copy her data to it. Delete her old account including any data and then create it again. Login using new account, copy data back to original locations.

 

[Papi-Bill]

Unable to log in at all - no other account exists with admin privileges. Can one be creayed by user?

 

[Papi-Bill]

Oops - meant CREATED, not creayed

 

[newbornreason]

Boot into safe mode and try to login with the administrator the try those steps. Also, if you make a new account, just to be safe, use the exact same credentials after deleting her account. If you still have trouble accessing after recovery come back here, if this works.

 

[Papi-Bill]

That worked. Set her up in a new profile and deleted the corrupted profile. Thanks!