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I hate to say it, but I'm starting to like Dell !!! OMG !!!

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February 16, 2007 7:27:19 PM

8O 8O 8O 8O 8O 8O

OK, not their desktops.

But I bought a laptop 1 1/2 years ago with a 3-year warranty.
(Warranty was a free upgrade at the time due to a special.)
This is the 2nd time I have called them and have gotten good service twice.

The 1st time my mouse button died on my laptop.
(Excessive Gaming killed it most likely :>)

This time a fan is starting to be really load and annoying.
Again - They will be out in 1-2 business days to fix.

It's so rare that warranties are honored so I'm just putting in a good word for someone who as done right by me 2 for 2.

More about : hate starting dell omg

February 16, 2007 10:46:25 PM

Well,some guy might call you noob or whatever he thought of at that time,but as long as you feel comfortable with it (and not buying it using my money),then it's all that matters,at least to me.Just my RM0.02 :wink:
February 16, 2007 10:48:05 PM

I have heard good things about dell's customer support, really if I can get a dell for the same price as an hp or similar, I'd probably go with the dell for that reason.

Although I prefer to just fix the problem myself (gives me something to do...)
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February 16, 2007 11:26:38 PM

Personally I have mixed feelings on dell. I have to call them all the time at work and it's hit or miss. I always know exactly what's wrong and sometimes they make me do asinine things to test that I've already done and they don't speak english. One time I waited 45 minutes got through to someone. Talked with them 45 minutes, got them to agree to replace the failing HDD. Then they said their computer couldn't bring the form up and told me to call back and hung up on me. Howeve when I called back I got some guy in texas after waiting 5 minutes and he had it processed in under 5 minutes. Their laptops are nice but by NO means a budget laptop anymore.
February 16, 2007 11:55:17 PM

OMGZORRZ!!!!!111
NOOB!
KICK BAN!
KICK BAN!
Now that ive got it out of my system...
WHS.... as long as ur happy and get what u want good 4u.

Dood... u got a Dell :lol:  :lol:  :lol: 
February 17, 2007 12:10:08 AM

Quote:
OMGZORRZ!!!!!111
NOOB!
KICK BAN!
KICK BAN!
Now that ive got it out of my system...
WHS.... as long as ur happy and get what u want good 4u.

Dood... u got a Dell :lol:  :lol:  :lol: 


LOL....
About the customer support,I wonder if it's local or outsourced firms that took our calls :?:
February 17, 2007 3:28:32 AM

both.
If you call at night you will never get a native english speaker and they probably don't eat cow.
February 17, 2007 4:28:46 AM

Nothing really wrong with Dell if you like their product...however they are in some serious financial difficulty right now so if you got a 3 year warrenty from them recently it might not be as good as you might hope. :) 
February 17, 2007 4:32:33 AM

Quote:
both.
If you call at night you will never get a native english speaker and they probably don't eat cow.


Thats most types of telephone support. Its hard for a company to choose worker A. who will work for a couple of dollars a day over worker B. who wants to make 12-20 dollars an hour.
February 17, 2007 4:33:51 AM

Man, I called them earlier this week to come fix my Lapptop and they must be on a different calander. 2-3 business days? Do they mean 24 hour days or like 72 hour days. Its friday and I still havent seen any dell guys....and that doesnt change the fact that I need my laptop
February 17, 2007 4:38:56 AM

Dell makes the best computers ever.......for me to poop on!
February 17, 2007 8:40:26 AM

You do know Dell doesn't "MAKE" anything? They just assemble parts ;) 
February 17, 2007 9:18:21 AM

They have contact centers in Belleville Ontario (bilingual queue), London Ontario, Nova Scotia, British Columbia and Bangalore India (that I know of). Doesn't really matter which continent you get- it all depends on the agent.

:tongue:
February 17, 2007 10:34:02 AM

Quote:
You do know Dell doesn't "MAKE" anything? They just assemble parts ;) 


Often the cheapest parts on the market also.
My power supply is made by who?
February 17, 2007 10:46:51 AM

I wouldnt touch a Dell Desktop with a bargepole, but I do quite like their laptops.

The are one of the largest, and best laptop manufacturers imho.
February 17, 2007 11:10:28 AM

Didn't they buy out AlienWare? I have an Alienware Laptop, its pretty hot :)  Of course that wouldn't be your average Dell I guess.
February 17, 2007 12:17:32 PM

Dell makes some nice XPS laptops about comparible to the Alienware ones from what I have seen of the specs. Now if only I had the money to actualy afford one of those (well I could buy it but I think my wife would shoot me lol)
February 17, 2007 1:13:46 PM

I've had 2 problems with 2 Dell desktops in the last 2.5 years. One of them had its DVD drive go bad, they sent one in a couple days. The other had its motherboard fry, and they came out the next day to replace it. Still, the amount paid for the warranties is > the money it would have taken to replace those parts myself.

Next time, I'll probably just build my own. Only got these because they came with a 19" LCD for free back when those things cost $400 or $500.
February 17, 2007 2:19:41 PM

Dell's products of the past and present have been a hit and miss thing. Either you bought a good unit or a piece of crap. Wierd thing is your neighbor probably has a Dell and has been using it since they bought it. No troubles. Never even had to use the warranty. Then your other neighbor buys a Dell and it craps out on them on the first day. This thing with Dell's hotlines is also problematic because most of these are outsourced. Dell is a global company just like Ford and Chrysler and Chevrolet. All of these parameters have to be taken into account.

My brother owns a Dell from way back. It's still got like a 500 Mhz Celeron with a 20GB HDD and he won't part with it. My sister also owns a Dell and it has not had to go through warranty one time. She's thinking about getting a newer one also a Dell. I've heard of people knocking down Dell's support hotlines but you have to remember one thing, Dell has millions of customers from the private user all the way up to corporate level. When Dell first came out, everyone started doing the same thing Dell was doing with its customers and that was service support. The thing to make sure of with computers like Dell is that there's a service center somewhere nearby otherwise the service is outsourced and that's basically the problem. People knock Dell down because of their support lines but it's the outsourced companies that is a problem. OK, Dell hires them as subsidiaries but you can't blame everything on Dell. There just isn't enough people to go around sometimes and when you're making 5$ an hour you just don't care. Same with the people making 15$ an hour. Management is a problem. There's simply too many generals and not enough soldiers. It's similar in politics. That's why nothing ever gets done.
February 17, 2007 2:52:53 PM

Quote:
I have heard good things about dell's customer support, really if I can get a dell for the same price as an hp or similar, I'd probably go with the dell for that reason.

Although I prefer to just fix the problem myself (gives me something to do...)


Yeah, but ever try to fix a laptop with prorietary parts.
Example - I wore out my finger/mouse pad with exessive gaming.
You wont find one of these at NewEgg to swap in :>>

The trick with Dell support is to do the work in advance.

I told them in advance I tried everything that could be done to troubleshoot and I got off the line. I'm sure if my Mother had the same issue she would have had a harder time with support.

(Of course I dont see her pounding her system like I do. :>)
February 17, 2007 2:57:37 PM

Dell does make good laptops, I'll admit that. I'll never buy a Dell desktop again though. Hopefully their customer support has improved since five years ago when I had my Dell. I'll probably get one of their laptops when I go off to college.
February 17, 2007 6:05:36 PM

Quote:

The trick with Dell support is to do the work in advance.

I told them in advance I tried everything that could be done to troubleshoot and I got off the line. I'm sure if my Mother had the same issue she would have had a harder time with support.

(Of course I dont see her pounding her system like I do. :>)


I find that this only works if you get a native english speaker/someone from the US. Or often when women answer. I think this is because they either don't have a clue about what I'm saying and just follow their checklist. Or the ones who are from india are fearful of losing their job.
February 17, 2007 6:26:02 PM

After my last Inspiron started smoking, they sent me a new, faster one...Very nice of them. I wish the laptop had been on my lap when it happened, I could've threatened to sue for damage "down there"...

~Ibrahim~
February 18, 2007 12:36:58 AM

Dell made $3 billion in the last 12 months. Where do you get they are in financial trouble?
February 18, 2007 12:47:10 AM

From the financial section of the Washington Post.

I't doesn't matter if you make 3 Billion if your expenses total 4 Billion :) 
February 18, 2007 12:51:36 AM

That was $3 bill NET profit. After expenses. They have a market value of $54 billion. I don't think they are going away anytime soon.
February 18, 2007 12:56:18 AM

Well, I don't hate Dell... in fact I was *this* close to buying one of their 2007WFP monitors (before reading all the info that Dell likes to mix their "Ultrasharp" monitors with both crappy panels and good ones randomly, probably thinking nobody would notice and they were going to save money by being deceitful).

I have an Inspiron 5100 notebook and while it doesn't do wrong with general usage I CANNOT GAME AT ALL! AND I COULDN'T GAME AT THE TIME WHEN I BOUGHT IT. It just wasn't good enough to play games. I felt so restricted. I was uneducated at the time. I thought, "Wow, PC gaming is totally retarded if it's like this".

So now I'm just going to stay away from proprietary Dell parts and buy something that can be taken apart, put back together, and customized... with room for customization. I'm gonna buy an ABS.com full-tower and a Viewsonic VX2025WM monitor.

Whoopieeeeeeeeee! Can't wait until the loan gets approved.
February 18, 2007 1:03:00 AM

Well I'll defer to your market expertise :) 
I'll keep my investing based on the WSJ and the Financials sections though if you don't mind :lol: 
February 18, 2007 1:31:48 AM

We have a pool of Dell laptops for users to check out (and beat on). One our users took a Latitude D800 to Taiwan, and it came back crushed (She never owned up to what happened to it. I think she ran over it with a car). I sent it to Dell for repair, and they sent me a brand new D820, with a faster processor and more memory. No questions asked. We didn't even have damage insurance on it. Go Dell!
February 18, 2007 2:20:44 AM

Quote:
8O 8O 8O 8O 8O 8O

OK, not their desktops.

But I bought a laptop 1 1/2 years ago with a 3-year warranty.
(Warranty was a free upgrade at the time due to a special.)
This is the 2nd time I have called them and have gotten good service twice.

The 1st time my mouse button died on my laptop.
(Excessive Gaming killed it most likely :>)

This time a fan is starting to be really load and annoying.
Again - They will be out in 1-2 business days to fix.

It's so rare that warranties are honored so I'm just putting in a good word for someone who as done right by me 2 for 2.


Im still loving my Core2duo ( Merom ) dell XPS 1210 ;) 
February 19, 2007 5:13:30 AM

Yeah, Users are funny.

Years ago at work we had a standard of Windows NT 4.0 on all of our computers. An employee said that their laptop stopped working.

We asked the standard questions such as "did you load anything, etc.."
No, Of course not was the std answer.

We booted it up and it was Windows 98.
"Gee, I have no idea how that got on there."

Users will never learn that we will eventually learn what they did, but if they are honest up front we may get it fixed alot faster :>>
February 19, 2007 11:06:27 PM

Quote:

We booted it up and it was Windows 98.
"Gee, I have no idea how that got on there."


"I think I got W98 in Windows Update."

~Ibrahim~
February 19, 2007 11:34:17 PM

I was reading a "(AU)$3,000 PC shootout" article in a PC gaming magazine that I read about a year ago. Six computers, and the Dell was the only one to work flawlessly out of the box. The benchmarks were about 3rd best, but you also get the customer support and warranties. It was also the cheapest by about AU$200.
February 19, 2007 11:50:49 PM

Not replying to you in particular :wink:

Well, I hope we (Malaysian) got the same services as other Dell's customers nationwide (at least from EU and US I guess).When we tried to get customer services,I got this feeling that we were not really prioritize because we bought cheap desktops/laptops (well, poor students that don't have enough money). While my friend that bought more recent Pentium M laptop go calls within 2/3 days, the other gal who bought Celeron M didn't. She waited like,a week I guess? I understand that Dell have millions of customer to serve,but hey,we're customer too albeit we bought cheaper products...but that might had been bad,sad coincidence only...only God knows

Just expressing my experience though, not bashing them actually, their XPS series laptop seems amazing, but desktops don't really cut it
February 19, 2007 11:52:55 PM

Quote:
I got into an argument once with Dell online support and said some things I shouldnt have said because I was drunk as a mofo. I told the online rep if he would stop looking at henti porn then maybe he could answer my fukin question :lol: 


This is the good part, the guy ended the chat and called my house! it was midnight and my wife was fast asleep, I answered the phone and he called me a mother fuking **** (in that piss poor broken english) :lol:  I was ROTFLMAO for hours after that.


:lol:  :lol:  :lol: 

Yeah, absynth will make you do that. :wink:
February 19, 2007 11:58:39 PM

If you have any technical know-how, you'll go with building your own computers. Buying from Dell/Alienware, HP/Compaq, Gateway/eMachines, etc, doesn't make sense for the vast majority of systems; you can build your own with great upgradablity...

Some ways they keep you buying higher-priced systems is doing stupid stuff like removing the slots for extra RAM and the PCI-e x16 slots. They want you to pay for everything... plus the BIOS is locked; you can't overclock.

At least with stuff like the Gigabyte GA-965P-S3, you have a great overclock potential and good upgradability. I'm looking at an Asus P5N32-E SLI Plus, about $200 but has 3 PCI-e slots (2 x x16 for SLI, 1 x x8 for physics). I have quite the budget; you find ways to put in good parts that you can do alot with. Some things like going with EVGA for graphics cards for DX9 cards; you can do the stepup program for a DX10 card, just subtract the cost of your card from the cost of the upgrade; thats all you pay.

I actually prefer Gateway for laptops... their desktops are okay. We have had great experiences with Gateway...
February 20, 2007 12:15:12 AM

I work for a small IT company. We do a lot of service calls for Dell and HP pcs. Even when the items are under warranty, they call us. They don't have time to deal with tech support etc, that is what they pay us to come out and do. Needless to say, I spend a lot of time trying to order warranty replacement parts. At this point, I know ALL the right things to say that I have already tried - I normally just list them all up front. Sometimes I am asked something specific about testing more, but rarely. My company is an Authorized HP repair/service and reseller. I tend to like the Dell and HP desktops (I don't deal with laptops) about equally. Neither seems to have more problems than the other in general. The place I can tell the real difference is on the length of these warranty parts phone calls. I RARELY am able to get off the phone with Dell in less than 20-35 mins. It doesn't matter if it is a system board, HD, cdrom or what. I can normally do this much faster with HP, since I am authroized repair agent. With Dell, the substance of the call is done in about 5ish minutes with lots of hold time - no talking - on the phone while they look up the part, verify warranty, and fill out God knows what all paperwork. I can hear them typing away intensely. It is like they are writting a research paper on the waranty request. They seriously need to trim down their paperwork/overhead. There is a lot of time, money and frustration that could be saved if they stream-lined their process some.

Just my opinion...

Richard
ORN

P.S. The only real disaster I have seen with the Dell desktops was the Optiplex GX270 series. We had a company with a 75% failure rate caused by bad capicators on the system board on this model...18/24 had to be replaced.
February 20, 2007 12:16:39 AM

Quote:
Well I'll defer to your market expertise :) 
I'll keep my investing based on the WSJ and the Financials sections though if you don't mind :lol: 


Whoa, if you do not understand the differences between revenue, gross profit, and net profit, how does WSJ make any sense?

Keep in mind, I'm not flaming you, just trying to grasp how you understand WSJ without understanding some basic financial terms.
February 20, 2007 1:25:37 AM

I am the in house IT guy. No official IT guy. Too small of a company. So I am the semi-tech savy VP that gets stuck handling the "my computer doesn't work" questions and problems.

Telephone customer service, be it stateside, from our friends up north in the frozen tundra, or one the "Englashie as a second language" countries .... generally suxs green slimy swamp water. But I will give credit to the underpaid people that do that job, they are getting better.

A lot better.

Maybe it is me that is getting better. Maybe it is them.

Universally it seems that tech support people are letting us help them to help us. If I can reasonably identify the problem, and provide basic trouble shooting information to the tech at the beginning of the conversation, the problem solving conversation progresses much more quickly, with less flow chart usage and better chance of successful resolution without involving 5 levels of tech support.

But sometimes I have no clue what I am talking about, such as the time that I told the tech that I had already reloaded the widget driver. I had also reset the yoodle and vacuumed the carpet. And I was nearly 5% positive that I needed to flush the gidget, but I don't know the lefthanded key strokes ... can you help me? For some strange reason I was very quickly transfered to the 9th level tech support help desk where an Indian gentleman living in Canada spent the next 4 hours trying to helping me solve a software problem on my computer that turned out be a server problem at my Internet web host.

Seriously, overseas tech support is getting better. More of the techs are willing to admit that a problem is over their heads and be willing to ask their supervisor for assistance or bump me up to the next tech support level. Being able to admit to the lack of knowledge is not found in every culture/country. In some places that would make the person a failure and qualify for instant job termination. Being able to admit failure is key to becoming a good American, or maybe just a good tech for Americans.


The same thing can be said for casual conversation. 10 years ago, overseas tech support NEVER engaged in casual conversations, or even admitted to their location. My last call to the Philipines was right after one of those terrible ferry accidents. I knew the tech was in the Philipines due to his accent, and because he admitted that was his location. We discussed the weather in our respective parts of the world while I downloaded and installed a driver patch. The conversation became more American for lack of a better word. It also allowed for a quicker resolution to the problem when the driver patch was not successful and other tasks had to be performed. The tech and I had built a foundation of understanding. I was able to suggest paths of resolution and he was willing to provide the information needed. And together we solved the problem.

Like I said, telephone tech support is getting better.
February 20, 2007 1:55:36 AM

Quote:
Well I'll defer to your market expertise :) 
I'll keep my investing based on the WSJ and the Financials sections though if you don't mind :lol: 


Whoa, if you do not understand the differences between revenue, gross profit, and net profit, how does WSJ make any sense?

Keep in mind, I'm not flaming you, just trying to grasp how you understand WSJ without understanding some basic financial terms.

Hmm, perhaps because considering current events I could not care less what Mr. Dell has scribbled down on his financial report.

I just figure 'immagikman' probably knows more than you do from the publications he reads, or from Tom's itself. You flame him (yes, you did), and yet you seem to have no real grasp of the situation.

Consider:
Michael Dell stepped down from CEO in March of 2004, and I can only wonder why.
Kevin Rollins took the job and yet he too resigned just last month; without publicly disclosing the reason. ...sounds juicy.
Now Mr. Dell has taken over again as CEO.

Wow, 2 CEO swaps in under 3 years, in which only two CEOs were involved. Really it just sounds to me like no one wants to be Dell Inc.'s CEO right now. Now that just SCREAMS stability.
The article: http://www.tgdaily.com/2007/01/31/dell_rollins_resigns/

I have lost track of how many financial statements Dell Inc. is having to restate to the SEC...as well as how many deadlines they have missed for the restatements...perhaps the Federal inquiry into their financial practices interests you?....oh and don't forget that as of last month, they are trading on the NASDAQ under a temporary reprieve even though they are so behind in SEC filings and restatements.

Article: http://www.statesman.com/business/content/business/stories/technology/01/24/24dellnasdaq.html
(though I can't find it....this story was also posted on Tom's)

Man that Dell Inc, is lookin' ROCK SOLID these days. You should buy some....hey you know what!?!?!?!....while you're at it you should buy some Enron and read up on the HP Boardroom Scandal too.

I will grant you the fact that I am typing this on an Inspiron 9100, and I do not feel that Dell Inc. is particularly evil. Still, even though I could be COMPLETELY off, I think its Dell Inc.'s turn to make headlines and its only a matter of time before the 'poo' hits the fan.

-neka
February 20, 2007 6:36:28 PM

Quote:
Hmm, perhaps because considering current events I could not care less what Mr. Dell has scribbled down on his financial report.

I just figure 'immagikman' probably knows more than you do from the publications he reads, or from Tom's itself. You flame him (yes, you did), and yet you seem to have no real grasp of the situation.


Sorry but asking a question is not flaming someone. I even put that in my post that it was not my intention, but I guess you failed to understand that part.

What you "figure" is unimportant to me, as I have a real grasp of the situation. He/she presented him/herself as not understanding gross/net profits versus revenue, and I asked how WSJ made any sense without knowledge of those terms. Either way, I asked that poster a question, not yourself, so I'm not interested in how you figure that person grasps a situation.

Now, if you want to trust all that someone says about a company without reading the reports submitted to the SEC for yourself, that's your prerogative. I choose to read the reports and listen to opinion as well.

That said, I believe Dell is not a wise decision for my money. You make it sound like I'm pushing Dell stock and I'm not. I simply asked a question and you start blasting me, even when I said I wasn't flaming him/her.
February 20, 2007 6:43:01 PM

Quote:
both.
If you call at night you will never get a native english speaker and they probably don't eat cow.


Thats most types of telephone support. Its hard for a company to choose worker A. who will work for a couple of dollars a day over worker B. who wants to make 12-20 dollars an hour.

20 per hour is cheap when it comes to US call centers, I work for Verizon doing FIOS Tech support :p 
February 20, 2007 8:58:40 PM

Quote:
Their laptops are nice but by NO means a budget laptop anymore.


Because a lot of Dell's business (and almost all of their profit) comes from businesses who don't spend $300-500 for a laptop, they've necessarily moved upmarket, especially considering the engineering that goes into a $1500 laptop trickles down into the $600 laptops they sell.

Given their aggressive discounting (note, it's not rebates), It's tough to buy a better spec'd $1500-2000 laptop than a Dell, after their discount offers.

And I'm going to say it again, if you use your notebook for work, then you'll want to spend the extra money to keep it under warranty during it's lifetime. It's not worth it to spend a couple days tracking down a problem so you can fix it yourself. Better to have someone replace a part in a day or two and guarantee that it's going to work since the part is now new.
February 20, 2007 9:27:48 PM

Quote:
Personally I have mixed feelings on dell. I have to call them all the time at work and it's hit or miss. I always know exactly what's wrong and sometimes they make me do asinine things to test that I've already done and they don't speak english. One time I waited 45 minutes got through to someone. Talked with them 45 minutes, got them to agree to replace the failing HDD. Then they said their computer couldn't bring the form up and told me to call back and hung up on me. Howeve when I called back I got some guy in texas after waiting 5 minutes and he had it processed in under 5 minutes. Their laptops are nice but by NO means a budget laptop anymore.


Get your company to pay for higher level support ;)  I have one tier higher support for HP and diagnosis time is 1 minute. Repalced a failed optical drive in about 2 minutes. Pretty good deal considering the time savings.
February 20, 2007 9:52:38 PM

Quote:
That was $3 bill NET profit. After expenses. They have a market value of $54 billion. I don't think they are going away anytime soon.


Market values are based on stocks. Stocks can be sold pretty darn quickly...therefore, market value can quickly become zilch. It's hard to put a value on a business. BTW, I know all this info because the president of the company that makes GLAD garbage bags is my management teacher, and he said so. :-)

As far as big computer "assemblers" or whoever, I read one of them is moving support back to the US. For CORPORATE customers. Sucks for most of us. I think it was Dell, but don't quote me. Might've been HP.

XPS' are ok, as long as they come with motherboards that have all the slots soldered on instead of just a blank spot where it should be, and as long as they make the cases easy to open and work in. Upgradability is everything.

A laptop is a laptop. It's not too easy to build your own, but it can be done. Most of us with any brains will just try to find one with decent battery life, a good warranty and service, and more ram than what they tend to stiff consumers with. 512mb's is NOT enough ram for Vista. Kick them.

I just sold my PC3500LL Pro ram for $450. Got it for around $300. Go me. :-) I replaced it with some XMS C2 memory, still great timings. Cost me a bit over $200. And then there's that 8800GTS I'm considering. Woot? Let's see a Dell do THAT?
February 21, 2007 1:33:39 AM

Quote:
Hmm, perhaps because considering current events I could not care less what Mr. Dell has scribbled down on his financial report.

I just figure 'immagikman' probably knows more than you do from the publications he reads, or from Tom's itself. You flame him (yes, you did), and yet you seem to have no real grasp of the situation.


Sorry but asking a question is not flaming someone. I even put that in my post that it was not my intention, but I guess you failed to understand that part.

What you "figure" is unimportant to me, as I have a real grasp of the situation. He/she presented him/herself as not understanding gross/net profits versus revenue, and I asked how WSJ made any sense without knowledge of those terms. Either way, I asked that poster a question, not yourself, so I'm not interested in how you figure that person grasps a situation.

Now, if you want to trust all that someone says about a company without reading the reports submitted to the SEC for yourself, that's your prerogative. I choose to read the reports and listen to opinion as well.

That said, I believe Dell is not a wise decision for my money. You make it sound like I'm pushing Dell stock and I'm not. I simply asked a question and you start blasting me, even when I said I wasn't flaming him/her.

eh...flamed, not flamed.

...I did see your statement of your intention and I simply felt it did not line up with your words. At any rate it is immaterial so I concede on that point. 'Not flamed' it is.

Anyway......out of my whole post I really only blasted you in two sentences. The first one was really lame, and the second one was in fun. So don't get bent out of shape. I certainly do realize that you never stated any interest in Dell's stock.

My real goal to was provide some absolutely factual information to those that were wondering how on Earth Dell Inc. could be in financial trouble.

While I have not read the SEC filings myself (the still-confidential ones...that haven't been refiled yet), I have saved us all the trouble by posting some search engine numbers -graciously provided by google.com- below:

SEARCHED FOR: "dell sec investigation"
RESULTS: Approx. 772,000

SEARCHED FOR: "dell sec probe"
RESULTS: Approx. 475,000

SEARCHED FOR: "dell sec"
Out of the first 9 result titles, five of them contain the the search words 'dell' and 'sec', in addition to the word 'probe'. This is in the TITLES of the results, not the articles themselves. More specifically, many of the resulting titles have the word 'sec' right before the word 'probe' to form the conjugate 'sec probe'. 'sec probe' sounds like a bad thing.

SEARCHED FOR: "rollins resign"
RESULTS: Approx. 531,000
Whats funny here is that I didn't include the word 'dell' in the search. Still, the first several pages of results (out to the 7th and 8th pages) specifically mention the word dell in the title or preview section despite the fact that it was not in the search.

I guess then the question is, "What are the odds that hundreds of thousands of random people started making up the same random crap about the same random things only to spread it all over the Internet?" (its highly, highly, unlikely)

I'll save myself some time by not trying to get Dell to allow me to read multiple SEC filings that:
1. They have not even finished correcting., and 2. They haven't even filed to the SEC yet.
!