I recently purchased a new Intel Core 2 Quad Q9550 through Newegg, but I received a USED PROCESSOR. It was missing the black plastic backing, and there was a faint rectangular imprint on the metal cap that showed a heatsink was placed on it. Not only that, but the "Intel Factory Sealed" plastic sticker that seals the box was perfect, which implies Newegg carefully put it there in an effort to deceive the next customer they shipped it out to. I paid for a NEW item, not an Open Box sale or anything.
I am furious. This is not the first time it's happened either, I got a used XFX graphics card a couple of years ago as well. I thought it was a fluke, but now I realize this is Newegg policy. I did a quick search and it looks like someone else got the same treatment in February. They feel no obligation to notify the consumer that -- despite paying full retail price -- they are getting a sensitive computer component that was used by another customer. I'm getting this replaced via RMA; unfortunately, I'm guessing it'll be shipped to another unsuspecting person under the guise of being "new". I'm also not terribly confident that I'll receive a BRAND NEW processor as a replacement.
Shipped without a backing plate:
Difficult to see, but I outlined the imprint from what was probably a thermal pad:
This "factory sealed" sticker was pristine before I opened it, showing no signs of tampering.
Newegg typically has a good reputation among the tech community, and I think that helps drown out the complaints from people who got screwed. The vast majority of things I've bought through them were new as described at a great price, but I won't be purchasing computer hardware from them anymore.
I am furious. This is not the first time it's happened either, I got a used XFX graphics card a couple of years ago as well. I thought it was a fluke, but now I realize this is Newegg policy. I did a quick search and it looks like someone else got the same treatment in February. They feel no obligation to notify the consumer that -- despite paying full retail price -- they are getting a sensitive computer component that was used by another customer. I'm getting this replaced via RMA; unfortunately, I'm guessing it'll be shipped to another unsuspecting person under the guise of being "new". I'm also not terribly confident that I'll receive a BRAND NEW processor as a replacement.
Shipped without a backing plate:
Difficult to see, but I outlined the imprint from what was probably a thermal pad:
This "factory sealed" sticker was pristine before I opened it, showing no signs of tampering.
Newegg typically has a good reputation among the tech community, and I think that helps drown out the complaints from people who got screwed. The vast majority of things I've bought through them were new as described at a great price, but I won't be purchasing computer hardware from them anymore.