Firstly I want to say that I am sorry, and that I have had several annoying problems with Asus also, second I want to tell you that I cannot help you here, but I just want to sympathize with you. I bought a 16" refurbished Asus g60vx gaming laptop and when I got it the sound was not working. So I sent it back to Newegg and I did not get one back till over a month latter. And now, my sound is broken on my new Asus computer. ButI hope you get your computer fixed.