I had actually read this message when it was freshly posted, but neglected to reply, as I was worried that someone might think I actually work for them
Though I live locally with them and often buy from them, I do NOT work for them. I have never EVER worked for them.
Anyway, to answer your questions, since someone referred you to me:
1) Often do not reply to emails until you ask them a couple of times, forum on site is not well maintained, phone service often rushed unless you get a nice service rep. Instore: pretty good service, excellent service with their "Internet Order" department, but sometimes lack available salespeople at busy times. They're getting larger in terms of company size and revenue, so "personalized" customer service isn't like it used to be. My last purchase was a simple floppy drive, I ordered online and then went to pick it up. Walked right up to Internet order department and left the store happy within minutes.
2) I have not ordered out of town, but I've heard that many orders arrive really quickly with their shipping.
3) Instore warranty service: can't really comment, but I can tell you that one time 2 years ago, I brought in a computer I bought elsewhere cuz I just couldn't figure out the problem. They called a tech to help me and we spent 3hours together trying to find the problem, and I wasn't asked to pay any charges at all.
I hope this helps; I think they have been rated on resellerratings.com. You'd probably want to check those comments too.
Rob
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