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Sharp printer not install with windows 7

Last response: in Windows 7
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July 16, 2011 2:53:57 PM

Hello,
I have a Sharp printer/copier (MX3501N connected wirelessly) whose driver will not completely download from Sharpusa.com as it says I have an unsupported operating system. Windows 7 64 bit is what we have are running, I downloaded the driver for the 64bit Windows 7 and Windows 7 is supported by Sharp for this printer.
a b $ Windows 7
July 16, 2011 4:03:18 PM

Hi there, & Welcome to Tom's Hardware!

Yes, you printer is compatable with Win-7 64 bit.

here's what to do: Go to devices and printers, click on add printer, then 'add a local printer', then 'update drivers' and Win-7 will update it's printer driver list.

Your Sharp MX2501N will be on the list under Sharp. Choose it, to install the driver and it should be installed OK.

Hope that's helpful.
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July 29, 2011 8:16:08 AM

Thanks, I had tried that first and it didn't work for some reason. I then went to the Sharp website to download the driver and it was there that is where I received the unsupported OS message.

What ended up solving the problem was creating a directory off the root, loading the driver there, unzipping it and then copying over to where it needed to go. I also had to configure the driver with a passcode to print in auto configure.

This masterful solution came to me by way of Patrick of our local Sharp support group, (after 2.5 tedious and fruitless hours on the phone with my "local" Dell support personnel in India). However, Patrick still couldn't tell me why the invalid OS system message came up (repeatedly), nor why my CPU needed a password when other machines on the network don't; but it worked and that's the bottom line. I can print like a crazy counterfeiter, now. Happy girl am I.
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Related resources
July 29, 2011 8:17:33 AM

Also, thank you very much John VanKirk, for your clear instructions and helpful words. I appreciate this resource.
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a b $ Windows 7
July 29, 2011 3:36:02 PM

lifepoint said:
Also, thank you very much John VanKirk, for your clear instructions and helpful words. I appreciate this resource.


You're welcome! Looks like you did all the work, and was successful, which is always a good feeling.
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