CD-ROM Drivers

Archived from groups: microsoft.public.windowsxp.basics (More info?)

I have an HP Pavilion model 8756c. Recently I am unable to access the CD
drives. (The failure is probably related to recently running a defrag and
disc-cleanup.) When I go to Device Manager is see two drives listed - LG
CD-ROM CDR-8483B and Mitsumi CR-4804TE. There is an icon - a yellow circle
with an exclamation point - next to each device. If I click on the item and
go to properties is see a message - "Windows cannot load the device driver
for this hardware. The driver may be corrupted or missing". There is a
troubleshooting feature available that guides me through uninstalling and
reinstalling the device. That didn't work. I also notice that, in that
properties dialog box, there is a list of the drivers. I can find the
drivers in the directory so I don't understand why they are not available.

Can you help me understand what has failed and what I need to do to correct
the problem?

Regards...David

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Carey...thanks...

However, when I attempted to delete the UpperFilter value I recieved a
message "Can not delete. Error while deleting key." Can you help?

Thanks again!


"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:e9HZ2q%23JFHA.3184@TK2MSFTNGP09.phx.gbl...
> CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
> Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
> http://support.microsoft.com/defau [...] -us;314060
>
> To resolve this behavior, follow these steps:
>
> 1. Start Registry Editor (Regedt32.exe).
> [Start > Run and type: REGEDIT , and hit enter]
>
> 2. Locate the UpperFilters value under the following key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. On the Edit menu, click Delete, and then click OK.
>
> 4. Locate the LowerFilters value under the same key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 5. On the Edit menu, click Delete, and then click OK.
>
> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and
> the Lowerfilters value,
> if you notice lost functionality in a particular program, such as CD
> recording software, you may need
> to reinstall that software. If the problem recurs, consult with the
> software vendor for assistance.
>
> 7. Restart your computer.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/se [...] fault.mspx
>
> ------------------------------------------------------------------------------
>
> "David Glass" wrote:
>
> | I have an HP Pavilion model 8756c. Recently I am unable to access the
> CD
> | drives. (The failure is probably related to recently running a defrag
> and
> | disc-cleanup.) When I go to Device Manager is see two drives listed -
> LG
> | CD-ROM CDR-8483B and Mitsumi CR-4804TE. There is an icon - a yellow
> circle
> | with an exclamation point - next to each device. If I click on the item
> and
> | go to properties is see a message - "Windows cannot load the device
> driver
> | for this hardware. The driver may be corrupted or missing". There is a
> | troubleshooting feature available that guides me through uninstalling
> and
> | reinstalling the device. That didn't work. I also notice that, in that
> | properties dialog box, there is a list of the drivers. I can find the
> | drivers in the directory so I don't understand why they are not
> available.
> |
> | Can you help me understand what has failed and what I need to do to
> correct
> | the problem?
> |
> | Regards...David
>