Help! Have had it with comcast!

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Propagator

Distinguished
Dec 8, 2003
20
0
18,510
Hello guys, long time reader first time poster, i was wondering if i could get an opinion or maybe some help with this problem. I have comcast high speed internet (hah) and im a gamer. Well, Recently me and all my friends (who live in different cities in the same county) have all began having Link dead and packet loss issues while playing games (namely Everquest) and in general browsing the internet. It has gotten progressively worse over the past few weeks. This is happening to all of us, and has just started a few weeks ago.


I call comcast and they say that they are improving the network and we are experiencing "growing pains". Then they send some idiot guy over here who doesnt know what he is doing and the guy tells me it is my network card or modem. This seems wrong to me because it is happening to everyone i know. I ran a ping test and here it is

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So guys is it me or what? I am so upset over this, im paying to get this crap, seems to me like i could get better with DSL or even dial up as far as not going LD all the time.


Thanks,
Brian
 
riser

riser

Illustrious
Feb 17, 2001
14,175
0
40,960
Check your IP address every 5 minutes, if it changes more than once a day you'll want to contact their CSR requesting to talk to their Tier 2 support. Basically they're renewing or changing your IP address on you constantly which causes your connection to drop from games.
Your ping looks fine for you service, it returned everytime.
Check your IP address to see if its changing.

Are all of you behind routers possibly?

Riser
 
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