getting Kmode Exception Not Handled error

Archived from groups: microsoft.public.win2000.setup (More info?)

Help system crash with Kmode_Exception_Not_Handled
0x0000001e(0xc0000005)), 0xf7163ab0,0x00000000, 0x00000000

Does anyone know what this means, This is the only error
info and file or driver named.
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More about getting kmode exception handled error
  1. Archived from groups: microsoft.public.win2000.setup (More info?)

    The following parameters are displayed on the blue screen.

    Parameter Description
    1 The exception code that was not handled 0xc0000005
    2 The address at which the exception occurred 0xf7163ab0
    3 Parameter 0 of the exception 0x00000000
    4 Parameter 1 of the exception 0x00000000

    This is a very common bug check. To interpret it, you must identify which
    exception was generated.

    Common exception codes include:

    An unaligned data reference was encountered.

    0x80000003: STATUS_BREAKPOINT
    A breakpoint or ASSERT was encountered when no kernel debugger was attached
    to the system.

    A memory access violation occurred. (Parameter 4 of the bug check is the
    address that the driver attempted to access.)

    If the specific cause of the exception is unknown, the following should be

    Hardware incompatibility. First, make sure that any new hardware installed
    is listed on the Microsoft Windows Hardware Compatibility List (HCL).

    Faulty device driver or system service. In addition, a faulty device driver
    or system service might be responsible for this error. Hardware issues,
    such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can
    also generate this error.

    If a driver is listed by name within the bug check message, disable or
    remove that driver. Disable or remove any drivers or services that were
    recently added. If the error occurs during the startup sequence and the
    system partition is formatted with NTFS file system, you might be able to
    use Safe Mode to rename or delete the faulty driver. If the driver is used
    as part of the system startup process in Safe Mode, you need to start the
    computer by using the Recovery Console to access the file.

    If the problem is associated with Win32k.sys, the source of the error might
    be a third-party remote control program. If such software is installed, the
    service can be removed by starting the system using the Recovery Console
    and deleting the offending system service file.

    Check the System Log in Event Viewer for additional error messages that
    might help pinpoint the device or driver that is causing bug check 0x1E.
    Disabling memory caching of the BIOS might also resolve the error. You
    should also run hardware diagnostics, especially the memory scanner,
    supplied by the system manufacturer. For details on these procedures, see
    the owner's manual for your computer.

    The error that generates this message can occur after the first restart
    during Windows Setup, or after Setup is finished. A possible cause of the
    error is a system BIOS incompatibility. BIOS problems can be resolved by
    upgrading the system BIOS version.

    On the bluescreen it should have faulted a driver and told you which driver
    or file was to blame for the exception. If you captured a memory.dmp file
    from the crash you can debug it. Go here: download a
    copy of windbg and once you have your symbols in place I would run a
    "!analyze -v" without qoutes and see what it says it thinks is the faulting
    module. You could also run sigverif.exe and then review the sigverif.txt to
    check for old and/or out of date drivers and update them as needed.

    Good Luck!

    Elijah Landreth [MSFT]
    Microsoft Server Setup Team

    Search our Knowledge Base at
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    NOTE: Please reply to the newsgroup and not directly to me. This allows
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    This posting is provided "AS IS" without warranty either expressed or
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