Hi Is there a cd in the drive ( or a floppy disc in if he has one).? If not Try Booting into safe mode by pressing the F8 key when starting. If you can get into safe mode you can run a disc error check from there by right clicking the C drive icon/ properties/ tools/error checking.
There was no CD at the time I tried this.
About the safe mode, whether I pressed F2, F8, F12 or DEL, it didn't go into Safe Mode. (But pressing F8 and F12 went directly into BIOS
). I also read that I possibly didn't catch the right time for clicking those buttons, but I tried numerous times, still, didn't get me to safe mode.
Any other suggestions?