Something weird's going on with a computer I'm trying to fix.

[Shadowd5]

When I try to open up Internet Explorer, it'll open up, but when I go to a webpage, it'll stop working and give an error that reads "The exception unknown software exception (0xc0000005) occurred in the application at location 0x7329ef77."

I'm also having problems with Norton 360 where it refuses to open up. I'm totally confused here, can someone help me figure out what's going on with it?

We've bought a program called "System Mechanic" to try and fix it, but it hasn't done anything to solve the problem. Can anyone give me advice?

 

[Dark Lord of Tech]

Is itunes on this computer?

Could be something conflicting with norton !

 

[Shadowd5]

Is itunes on this computer?

Could be something conflicting with norton !

iTunes isn't here. And, I need to know what's conflicting with Norton...

 

[Dark Lord of Tech]

What other security software is installed?

 

[Alaskan_IT]

It is most likely a add-on that is damaged or conflicting with norton. It may even be Norton's add-on.

I would recommend resetting IE to default settings.
Open IE>tools>internet options>Advanced tab> click restore advanced settings and reset>click Apply and ok. Then restart IE.

Not sure what version you are running, so you should upgrade to IE 9 if you haven't. Or Firefox.

 

[Dark Lord of Tech]

I like the new Norton Products , but the 360 version has backup extras that you really don't need!

 

[Dark Lord of Tech]

Uninstall the 360 and see how things function after that.

 

[Alaskan_IT]

I like the new Norton Products , but the 360 version has backup extras that you really don't need!

Agreed. Norton Anti-virus 2011 is very good. Not a fan of 360 or Internet Security versions.

 

[Shadowd5]

Okay, I'll try all of these tomorrow. Norton 360 doesn't want to uninstall... I've tried and tried to get it out...

 

[Alaskan_IT]

Norton Removal Tool will take care of that
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

 

[zalittle]

Norton is a bloated, resource hog, that is useless in my opinion. Get Microsoft Security Essentials which is a free antivirus.
Quit using Internet Explorer.
Get Firefox,Chrome,Opera, and try these. You will be better off using these other browsers.
I use all three.
Also, get malwarebytes, it is awesome and does the job well.

 

[Shadowd5]

I'm sorry, everyone. Recently I became sick, so I haven't been able to go and fix the computer... When I get better, I'll be trying these suggestions.